Pleasant Smoke Shop

Reviews 14

CO

cortez002

Honestly perplexed by the conversation I just had with the female clerk at Pleasant Smoke Shop in Malden Square in Malden, MA, whom I met yesterday, was very kind, resourceful, attentive, and believe to be the owner. However, after todays conversations I am convinced I was speaking with DONALD STERLING, the recently OUSTED RACIST OWNER of the NBA LA CLIPPERS!!!!!!! Having made a $70 purchase yesterday, May 29th, 2014 at this smoke shop and unsatisfied with the product ( a hand cranked cigarette making machine), I called to inquire about the stores return policy. The woman who attended me yesterday, answered the phone and stated that I had to mail in the warranty and deal with the manufacturer of the product for any issues with the machine. I kindly informed her that it was not a defective issue with the product but a satisfaction issue, I wanted to purchase the electronic version. So again, I asked about her stores general return policy, and she simply replied very rudely "NO!" and hung up on me! Mind you, I spent 70 dollars there yesterday and up until today planned to be a regular customer because of how helpful, and nice she was to me. I called back after she hung up on me, and kindly told her that I was a customer of the store and that it was very disrespectful, unprofessional, and rude to hang up on any client out of frustration and that there was no need to hang up on ANY CUSTOMER. She responded by saying, and I quote, with witnesses, "Its my F@#%ing store and I will respond however the F@#k I want! Clearly, English isnt your first F@#%ing language since you dont understand what I am telling you......" at which I point I felt humiliated, insulted, and degraded and could no longer tolerate her RACIST remarks towards me. I was in there just yesterday, she attended me for quite some time and it is obvious from my appearance that I am of Hispanic descent. To put the final nail in the the coffin is ironically her self admitting by profiling me by stating that because I did not look like her I could not understand nor speak her language. Whats even more ironic is that I was born in Rochester, NH, USA and grew up fluently bilingual in Malden, MA, attended middle and high school across the street from the same smoke shop from 1991 to 1997, and then attended Boston University. Doesnt get much more AMERICAN than that!!! She instructed me to swiftly return to my country of origin as soon as possible so I informed her I could it make it to her house for dinner by 8pm. Please pass the apple pie! Regards, Carlos N. Ortez, Jr.

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DA

David Cafarella

I just called this Pleasant Smoke Shop shop about a complexity with my order and the woman at the front desk truly lived up to the name of the establishment. She was wonderfully pleasant, helpful and professional. I feel bad for any folks that may have had bad experiences but I understand that life is complex and there a lot of variables that enter into the equation then different personalities interact. We only tend to comment on the negative experiences we may have on any given day. After reading a few other reviews here, I had some trepidation but I just wanted to let folks know that I have an extremely pleasant and productive experience. This is a great smoke shop so Id recommend giving them a try. If my few experiences are any indicator, as the name indicates, I think you will be "pleasantly" surprised.

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RO

Rob Obvious

This is one of the best smoke shops in New England! They have a great selection of cigars and very helpful and knowledgable staff. They are also an asset to the community. This smoke shop sponsors a big event at the Shriners Auditorium every year (Cigars, Dinner, Drinks, Raffles, Celebrities, and Live Entertainment) that raises 100s of thousands of dollars for the Shriners Burn Centers. This is the kind of business I want in my community and the kind I feel good about supporting with my purchases.

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G3

G35pudge

Owner Steve and Debbie are classy people. Best prices and crazy selection. Youll never know what they might have stashed. Debbie is super helpful and like the store name, PLEASANT. Steve is a true BOTL(brother of the leaf), who is genuinely in love of good tobacco. I always buy my boxes here. Some singles here and there but usually boxes..... I think they sponsor numerous charity events, good people, awesome inventory. I stopped going to all the other local stores and I stopped buying online.

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JO

Josef Bober

Incredible cigar selection at a fair price. Limited production items are slightly pricey, but all others are reasonable above MSRP. I drove from Boston today to visit the shop off of a recommendation and was pleasantly surprised. All of the employees were knowledgeable and lent a helpful hand. I am a younger aficionado and the staff was not judgmental like other shops in the area. I will return once a month or else my wallet will suffer. A+++ would buy again.

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HA

Harry Hussey

This is a family-run outfit that takes pride in their products. They have state-of-the-art humidors many of which where just upgraded in the past few years. Their cigar selection is eclectic and competitively priced. The family and their employees are all very knowledgeable about the cigars. It is the kind of independently run business which should be a model for all others.

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A Private User

I used to buy cigars before I moved to California, The owners and staff are very nice and friendly. they have an amazing selection of cigars there. They even have self cigarette machines if you want too save yourself some money. This is a great place to shop, but there are a lot of rude shoppers! Dont believe what the nasty shoppers say because most of them are douches.

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A

A Private User

Do not go here! I was shopping around and a female employee was the most rude person i ever met in my life. I went here on my lunch break looking for a cigar and she flipped out because she thought i was trying to bum a cigarette even after i showed her my full pack.

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AL

allan relova

Came in from out of town. This shop has a wide variety of different brands, including many limited cigars such as 5+ different sizes of OpusX. I will certainly stop by again when Im in town.

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Federico Vellere

This is a great cigar shop. Im working in the area and was looking for some cigars. Very friendly staff as well. Recommended!

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MI

michael struzik

Great selection and reasonable prices. Have always found the staff friendly and helpful!

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M Mwaniki

Awesome people know their cigars and are knowledgeable.

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Stephen Quevillon

Great prices and smokes

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JO

Johnathan VanSkyhawk

Great place to stock up

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