Sears

Category:	Department Store
Address:	1775 Washington St, Hanover, MA 02339, USA
Phone:	+1 781-829-4100
Site:	sears.com
Rating:	3.7
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 26

Reviews 8

Jaimie

WORTH THE READ::: Had a terrible experience at sears. I am a sales manager in retail and i am appauled at the behavior of multiple sales associates especially one in particular named sue. I walked by 5 (i counted) associates who watched me walk back and forth looking for pillows and not one asked me if i needed help but instead stood there looking miserable. Finally i found them and contnued to search for a register with an associate at it.not sure where the miserable looking 5 of them went. Finally i end up in lawn and garden and SUE was rudely telling a customer that she is not stupid and she knows that the customer did not get a certain product from their store and then denies the customer when she asked to speak to a manager. Then sue walked away to put something back on the shelf instead of ringing me in when she came back she said "ugh now i have to ring in pillows which i do not sell! Do you know that you walked by registers over there?" I told her no one was over there and she says "they should be and you walked by a bunch of other registers that could of rang you in" when i told her there was literally not one associate to help she sighed and said she just doesnt like when people tell her she is wrong. I WOULD HAVE WALKED OUT IF I DIDNT HAVE A GIFT CARD. I would remove this associate from the floor immediately and have her reevaluate her incredibly poor customer service skills. I will not shop here ever again and i wouldnt tell anyone too. Convenient theres no spot for reviews on their website only for online orders. Hmm.

Bronne Bruzgo

These people are some of the most incompetent people I have ever had the displeasure of working with. They have screwed up along every step of the way when we ordered a new dryer from them. They have charged me for services that never came. When pressed, they literally hang up the phone. I paid for installation ($329) that never happened. I paid for haul away of our old dryer and it never happened. They dropped a new dryer off, never installed, even though I paid for it, wont schedule an installation date, I called them and said to take the new dryer back and refund me and they simply stop responding to me. We literally are not sure what to do, since we have an old broken dryer, new uninstalled dryer, paid for installation that didnt happen, and paid for a haul away that didnt happen. I called them because Sears had a good reputation. I walked away knowing I will never call Sears again for anything, and I will discourage anyone I know from ever working with Sears. How the mighty fall.

Debra Clair

Was open for two hours with only one register working. Of course the women at the register could not for some reason take care of my return. Told me to go to the register that was not working and of course I was told they could not help me either. Dont know why they are even open anymore. Attitude was absolutely horrible, didnt care one bit. I look forward to them closing forever, they all deserve it.

Ryan Nardone

Sales Assoc, was excellent, know the appliances well, very helpful with warranty, info and very helpful with my grandmothers purchase of a new refrigerator for our family , Laura Nardone, Hanson, Mass.

Raymond Garcia

Outstanding service, great value, courteous in person or on the phone. nothing but good things to say......not to mention shop your way points.

Cody Bishop

Its next to impossible to ever get help in there I waited 10 minutes for someone to ring me up I ended up dropping it and leaving

John Atturio

Excellent service in appliance

Ismar Correia Júnior

Nice Pace, good prices!!