Heritage Coffee Shoppe

Category:	Coffee Shop
Address:	567 Southbridge St # 9, Auburn, MA 01501, USA
Phone:	+1 508-832-9297
Rating:	3.6
Working:	6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM 6AM–3PM

Location

Photos 23

Reviews 25

Blank Knalb

I arrived at 8:50am with my sister today and we had placed our order at 9:01am on the dot. My sister ordered a chocolate chip pancake along with a side, while I ordered a crepe with a side. I had remembered during my last visit that they didnt have the ingredients for crepes, so I made sure the waitress took a note that Id have a western omelette instead if the crepe was unavailable. She took all of this down. It took 45 minutes for her to return to our table with my sisters order and our sides, she never returned in between. The waitress told me that my crepe was on its way. 5 minutes after that, (50 minutes waiting now), she returned saying they didnt have the ingredients for crepes. I waited 50 minutes for this waitress to tell me they didnt have my order made after all, and she "didnt remember" to have the omelette made instead if the crepe was unavailable. She then told me to order something else and how she would have it brought to me in 2 minutes. It took their chef 45 minutes to make a pancake for my sister, and we ran out of time anyways from waiting, so I declined. The worst part was seeing families of 4 who arrived after us, receive their orders within 20 minutes. We were the only table neglected. I cant help but feel there was prejudice as my sister and I are of middle eastern descent, while the rest of the customers were all white. My sisters pancake was also very poorly cooked. Breakfast is the easiest meal to make, there is no excuse for this. I only hope the owners read this and work on fixing their service. Every customer matters. We will not be returning, ever.

Katherine Hamilton

The food, 9 times out of 10 is actually delicious. Sometimes they rush and things get out to the table a little less than fully cooked which is never a nice surprise. I used to go there all the time with my Grandma and now we go very seldomly. The food is awesome when they take their time. If the place isnt busy, I definitely suggest the steak and cheese omelette. Im not a huge egg + cheese fan, but in that combination, its absolutely fabulous And the homefries. If theyre really busy (the other day we stood and waited for a table for maybe 15-20 minutes and then finally sat ourselves and had to push dirty dishes to the end of the table) order something simple, like a waffle or hash browns because its less likely they will send them out less than fully done. My moms eggs were runny in the middle (she got them scrambled...) its an awesome little restaurant when they have the time to fully prepare a meal, but when theyre busy, forget it... Especially on weekdays, they have 2 waitresses for every shift so its busy and there are only two people going about the entire restaurant which clearly needs 3 people when its busy. On weekends, though, there are 3 waitresses on so it runs smoother, and like I said, when its quiet, its fabulous.

Rob Henry

From my personal experience, the service lacks most of time. Every time I go their, Im always waiting on my food for atleast 45mins. And I always order the same 2 egg scrambled w/bacon. That should take 30mins tops. The food is very delicious and the only reason why I keep coming back! Maybe hiring some young servers would help out the serve flow. Cheers :)

Mitchell Yancik

I used to go here all the time as a kid and it was an awesome atmosphere but it is lacking in its old age. The food seems to be either hit or miss now a days. Really wish they could figure out how to be a little more consistent with service and food quality.

Tommy Beaudry

Though the waitress was a lovely, cheerful woman and the food was tasty, it took 45 minutes for our food to arrive on a Saturday morning. After all this time in business, they should know when their busy times are going to occur and be better prepared.

Nicole Lavallee

A typical coffee joint. Menu is limited bit they breakfast all day. I had the omelette. Very filling. The bread was fresh and the home fries (red potatoes) were delicious. The service was quick and polite. Reasonable price.

Brent M.

Ive been here a handful of times and there has been something wrong every time. From messing up food orders, disappearing waitresses/horrible service, to mediocre food at best. My advice is to steer clear of this place

Brittany Pinkham

Good food but the service is not the best...waited over an hour for eggs and bacon and had to clear off my own table. Not the first time I had experienced this here either.

Cindy Giroux

Omlet good, raisen bread dry with no flavor, older waitress SO SLOW. Had to flag down the other waitress for coffee refills. We wont be back!!

Mary haluska

Excellent breakfast. Fantastic server and service. Thank you for being open and serving breakfast until 3:00pm.

Lawrence Stone

It was great.Plenty of good food, the service was good,and the price was very reasonable.

Rena Cassavant

Family atmosphere with food made freshly all the time and Lorna the owner is a gem!

Loretta Hall

great neighborhood coffee shop atmosphere like Cheers friendly waitresses

Larry Pence

Thank you Google maps, ask for "diner" along route. Well worth the stop.