AT&T Authorized Retailer

Related:	office depot severna park
Category:	Cell Phone Store
Address:	552 Ritchie Hwy, Severna Park, MD 21146, USA
Phone:	+1 410-541-3030
Site:	att.com
Rating:	2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–5PM

Location

Photos 7

Reviews 8

Katie Hughes

Aaron deleted all of my photos- including every photo of my new puppy, every photo of my fiancée graduating from basic training, and every photo my fiancée and I had taken together after not seeing each other for nearly a year- and had absolutely no remorse. He then tried to tell me that he was a district manager and when I said Id be calling corporate (who also does not care at all about their customers) he back tracked and told me he was actually just a sales person. Then proceeded to give me the run around every time I would ask for his information or his district managers information. I then listened to him tell customers about his sex life with young children in the small store. The most atrocious excuse for customer service I have ever experienced. They might as well shut this store down because everyone I know has had a horrible experience with the worthless associates here.

James Preedy

Awful experience and dishonest seller. I will be returning my phone and canceling my plan today. It took 2 hours in the store to transfer one number, and even after that they got it wrong and put me on the incorrect plan. This (reseller) store could not provide me with a contract or written monthly cost, which turned out to be much higher when I got the AT&T bill. Even after fixing the plan (2 hours on phone), AT&T would not honor the original price agreed in store, plus charged me the activation fee which I was told would not be incurred. Lesson learned - in the future I will not sign up for anything unless I can get a written contract showing all terms and prices.

David Ensor

DONT GO TO THIS STORE!!! AT&T corporate is punishing them for employee fraud. You would think this shouldnt matter to customers except AT&Ts punishment is to make the store call the corporate fraud department and get bounced around the call centers for 30 to 60 mins. I spent 3 hours in the store setting up a new phone and 2.5 hours was being on hold with AT&T. I am seriously questioning if AT&T cares 1 ounce about their customers at all. I would go with a different provider. The employees at the store were nice and helpful and could appreciate the customers pain but management and AT&T corporate just dont care enough. Go to a different store.

Jim Bowen

The store signed me up for a free Direct TV trial but when I called back to ask how to cancel it they told me to call Direct TV. I asked for a manager and they told me the manager was on vacation for the next week. The employee sounded like they just wanted to get off the phone.

Mary Claire Perry

Worst customer service. No empathy for the customers at all. Employees dont know how to troubleshoot phones or direct you to a way to have it fixed. One employee knows more about the gnc products next door than about phones.

Shelly Washington

Clean, friendly, professional workers who take pride in customer service and polices

Duane Tillar

Store looks brand new it is located my the honey baked ham and gnc

Viktor Markovski

There is no att store there!