Glen Burnie Motorsports

Reviews 5

EV

Evan Armstrong

This place is the closest cycle dealer to me . After talking with friends and relatives they told me dont take it there and gave there reasoning . I said it the most convienent and Ive never had a bad experience the few times I went in .. I drop my bike off on a Thursday afternoon for an inspection the guy in service was very short spoken and seemed like he was having a bad day (Paul)but he told me he would call Friday with an update .. so no problem everyone has bad days .. after not hearin anything all day Friday I call around 5 they said oh yeah it didnt pass you need a windscreen and a tag light .. ok order the parts I said .. they gave me an ETA of Tuesday the following week .. but I dont think it was Paul I talked to that time . So long story short I would call daily looking for updates really short convo trying not to be a pain and this guy paul had an attitude with everything I would say and wouldnt try an explain the situation to me .. apparently parts were delayed didnt get parts until Friday .. I should have to feel uncomfortable to check on my bike .. maybe if they would have called me and told me what was going on I would of had to call them daily for updates .. so I left them alone didnt hear anything the rest of the day wed.thur.so I called back Friday and I sat on hold for 45 min . I got off work in laurel md and drove to glen burnie while on hold the hole time ..I get there 45min later still on hold showing them my call time on the phone and he acts like I didnt call the same number For service I had been calling all week .. telling me if the wait time is an issue we will rip the parts off the bike and you can leave .. he has 50 plus other bikes to work on ... Im not going to complain any longer but there customer service sucks !!!!!!! Should not have to wait a week for a windscreen and tag light .. like come on .. Im not taking any more of my money there and I hope anybody reading this does the same .. terrible customer service and seems they dont really care about making it better .. there probably going to make some post about how I was the problem .. but I know how to be an ass and I wasnt until Friday when the bike was there for a week .

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NO

normal peeps

These comment are totally forged by friends and employees. Ive been in there several times. The first time my wife and I went in, I saw no one and when I called out I found no one. I had cash in my pocket and was really looking forward to getting a good size raptor. After about ten minutes we found someone, who when asked had no job title or ability to help me, the only thing he could tell me was that everyone was in a meeting and show me a book of atvs lol, was i suppose to sit on the magazine to try the atvs. Is sitting on your ass talking about doing business the way its done now? cause thats how they let ALOT of money walk out that day, the second time wasnt successful either. But that was probably a good thing for me, I did a little more research and found that raptors/Yamaha isnt that good anyway. I found Honda was better in many ways and more preferred. that being said I also found a lot better deal through Honda too. I also called for a part, unfortunately I already had a Yamaha, and I needed a carburetor. if Yamaha motorsports is Yamaha then how come they want to charge 100.00 more dollars then yamahas website?? i know that there is a manufacture selling price and a suggested manufacture retail price, any website or magazine is gonna have the price for the public, only the businesses that buy from the manufacturer get the manufacturer retail price. so if Yamaha is selling this part to the people for 300 bucks how come Yamaha power motorsports of GB charge 440.00 dollars?????? they have to order it also, why would i give them 140.00 extra when i can order it myself or get a mechanic shop to order it????????????? dont buy parts from these guys. there charging way to much and the servi

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GA

Garneau Weld

I never take the time to write these reviews, because I highly value my time. Ill make an exception. -- For decades since introduced as the "Forbidden Fruit", I wanted the Honda HRC open superbike. I decided on the Repsol CBR1000RR and found one at Glen Bernie Motorsports. My salesman was "Dan the Man". He recommended a deposit but accepted an oral agreement. I drove 1,000 miles in snow through the Allegeney Mountains and with a Flu sickness I contracted at the Performance Racing Industry show in Indy. I arrived a few days late, not feeling well, at Glen Bernie. I was not in the mood for games. I was greeted by Dan at morning opening. He was very polite which was a great start for the processes. Wayne "Full Metal" Floyd processed the paper work and gave me extra ownership papers to keep on the bike. They let me keep my new bike there overnight so I could leave first thing in the morning. To Conclude: Everyone was truely polite and informative. The entire dealership, service department included, is very clean and well organized. The sales floor has inventory that people want. Im assigning a five-star rating because Glen Bernie Motorsports met all of my expectations without a single offensive manuver or pushy attitude. These people know motorcycles and they want your experience to be a very good one. I believe Honda rates dealerships and this location carries Hondas highest rating. I love my new bike, my salesperson, the business manager, the service department and the whole experience was just great and a wonderful memory for me. Thank You, GW

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ED

Ed Wheaton

Submitted a sales request on May 7th. Immediately received a confirmation that my information was received, that one of their sales staff would contact me shortly. (This was an auto-response email) After 2 days of waiting, I reached out a second time with another email request sent directly to management. Again, no response. I was going to contact them again today but decided not to waste additional time. The lack of response tells me that the "owner" is doing his part to advertise. He has a decent web site, advertising in place to drive traffic to his store. The lack of response and follow up tell me that the "owner" does not care to hold his management team and sales staff accountable. How could you have managers in charge that dont follow up with customer leads and prospects?!?! What else do they not do if they fail on this most basic step? I only hope the owner reads this review and realizes what is going on. So much opportunity being wasted by a weak management team. I can only imagine how much more successful they would be if they actually tried. So whats my message? Reach out to several stores when you submit a lead to make a purchase and the professionals will contact you.....Glen Burnie Motorsports needs to step up their game and get managers engaged.

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NI

Nick

Got my bike a few months back and let me tell you the sales guy Billy is VERY knowledgeable and not pushy to get the most expensive bike or go threw a crazy bank.. The problems in servicestsrted when it came to the bike needing its first 600 mile "tune-up". First the guy in the back thats like the manager of service is just plane ride as hell. Any question was responded back with a short answer. Also after the 600 mile tune up I thought was free cost me over 250 bucks.. What on a brand new bike needed 200 worth of labor and parts. Also I had problems with helmets and a pair of gloves that came a part and it seemed like I was a problem. Ill out it this was to get a bike its a good place to go to but after the service I need on my bike Im already looking at other part shops.. I got a fender eliminator kit the bulb went out and fixed it myself but wanted them to look at and was told to bring it in next oil check. Which also took maybe 50 min to put on I waited for it and was charged an hour am half...Im an extremely nice guy and work in sales but the bald dude in the back looks at you like your asking stupid questions. I wish I could stay in the shop I bought my bike but if the back service doesnt change then might move on...

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