Category: | Cabinet Store |
Address: | 6325 Washington Blvd A, Elkridge, MD 21075, USA |
Phone: | +1 410-425-0100 |
Site: | unitedcabinetstore.com |
Rating: | 4.4 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed |
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Erin Scruggs
I did a full kitchen remodel with these guys-with Alex as my project manager. They came highly recommended by a good friend and did a beautiful job on her kitchen. Our initial meetings were great and I had a lot of confidence going into the project. Pros: 1) I loved the design they came up with. They took a tiny kitchen and tiny dining room and made a large kitchen with large island--just what we wanted. Cons: 1) Its possible that I over-negotiated on the front end which led Alex to be frustrated and ultimately write off the project. But once we agreed on a price, I felt nickel and dime the entire way. From soft close drawers, to a basic shelf, to the most basic moldings around the island base cabinets, everything was an up-charge. Ultimately, our final cost was MORE than the initial estimate I was provided. Mea culpa for negotiating, as it would have been cheaper if Id just signed initially. 2) Alex promised he would treat the project "like it was his own kitchen and his own home." We left town for the first ten days of demolition and rough-in. When we came home, we found that theyd dumped all the trash from the kitchen in the yard and killed fairly new sod. They didnt lay drop cloths when they painted, and that led to paint on upholstery in the living room and on the kitchen table that didnt come off without tarnishing the finish. They broke lamp--not an expensive one, but ~100. They never apologized, never made it right or acknowledged it. 3) Once we were home and living in the chaos, there was virtually no communication. At 8am, Id get a text that the workers were arriving by 10am that day. At 1pm, Id call to say they hadnt arrived, and Id be told that they were not coming for another 2 days. We never knew when workers would show up, and when they arrived, they would sometimes stay for an hour to do a quick job and then leave. 4) When the kitchen was "finished," there was so much that was most definitely incomplete. Nail holes in the molding were never filled and painted; likewise with molding seams around standalone cabinets and range hood. The dishwasher was installed crooked and at an angle. Two of the shelves that we were charged for "wouldnt fit" due to no pre-drilled holes, but we were never refunded any money. The grout between the counter and backsplash crumbled after a week, leaving a 1/4 cm space between counter and tile. I ended up hiring someone else to come fix the work and make it look right--for another $600. The total project cost 60k--with 37k going to united cabinet. We thought it was a terrible experience, we were treated like we were nuisance or like Alex was doing us a favor to return a call or show up. In fact, he never came to do a final walk through--he delegated that job to someone we had never met previously in the process. My friend did think they were fabulous-but I would describe it as the worst contractor experience Ive ever had. (In fact, I believe its the only bad experience Ive had.) Buyer beware. I would advise friends and neighbors to steer clear.
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Imani Anderson
My husband and I had decided that we wanted to remodel our kitchen so we were shopping around looking for reasonable priced cabinets we came across a website for United Cabinets. My husband spoke to Alex over the phone and he informed him that his prices were reasonable and that he had quality decent cabinets for sell. So my husband and I went to the showroom and took a look at the cabinets we were able to find the style and color we were looking for. They came out the same day to measure our kitchen for the cabinets. Once we picked out our style and color we braced ourselves for the price (as we have been to previous home improvement businesses and the prices were out of range of what we had budget the project for.) To our surprise the prices were reasonable just as we were told and they were very helpful in assisting us in picking out a granite top and we received a free sink as well.
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Debbie Heilmann
We had a brand new kitchen remodel, all new appliances and flooring. United cabinet store did such an awesome job very professional and quite friendly. The workers, especially Alex were so personable I feel like they are my friends now. I called Alex to extend the flooring and he came and did it in one hour. My mom loved the work I had done at my house so much she even got new Quartz counters and backsplash, we love the high quality of all the cabinets and we love Alex and how awesome they are. So if youre looking for a kitchen or bath remodel call United Cabinet store and ask for Alex! They came everyday, same time and even finished when they promised. Spring just around the corner dont wait call Alex at the cabinet store today
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Patricia Vilakazi
After having two estimates done by two well known companies to remodel our kitchen, I happened to find this company on the web to give us the third estimate. Alex came to give us an estimate and he was done in about 20 mins. I very much appreciated that after sitting through hours long presentations from the other companies. Alex did not push for us to sign the contract there and then. No pressure!! The project was started and completed on time. The job was done beautifully. Im very happy with the kitchen we got and the icing on the cake is that United Cabinet Store price was MUCH better than the price the other companies were asking for.
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Dwayne Williams
We just had a kitchen remodel a few weeks ago. It was a wonderful experience. Alex was great! He walked us through the entire process. We were in constant communication. In addition, the staff working on the cabinets were here at our house every day until everything was completed. We had some additional work that needed to be done to install the cabinets. The guys was great and was able to do the additional work in a timely manner. I would definitely recommend United. I also used them a year ago to have an island installed in our kitchen. They did an excellent job with that as well! We couldnt be more pleased with the work.
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Verna Blackwell
We wanted a modern look and feel, but needed more inspiration and guidance about how to stay within our budget while remodeling our kitchen. And I’m so incredibly happy with the work they have done in my kitchen. They were very courteous, helpful and knowledgeable as to guiding me which would fit my style, looks and all within my set budget as well. Their customer service and the communication throughout the whole kitchen remodeling was top-notice. We will continue to recommend United Cabinet Store to our friends and family and hope to work together again in the future !
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Irma Bensinger
We used United Cabinet Store for our kitchen remodeling which entailed demolishing and gutting the full kitchen, wall pantries, the dining room and replacing everything but the floor. They did an excellent job designing our layout. In fact, everyone on the team was very professional, pleasant to have around, and attentive. They finished in 5 weeks (the estimate was for 8) and on budget; no surprises. All the work was done properly and with much attention paid to details. Many thanks to Alex and his team.
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Alice Lipe
I experienced many remodeling projects done for our and for my daughters house. So far united cabinet has been the most easy to work with and best customer oriented company that I have ever seen. People here they try to make you happy and charge very low prices compared to market. Alex, the project manager, even told us to search the market and other local businesses before signing our contract. We were absolutely coming back with more projects here. Professional staff. Nicely done, much appreciated.