Plaza Ford

Reviews 5

KA

Kamal Sirageldin

This review is about a sales experience when purchasing a 2013 C-Max. Initially, ten days prior to the actual sale date, met Mario at the dealership, who apparently has received many good reviews for his customer service and salesmanship. However, Mario was not available the day that we intended to purchase the vehicle. The salesman that waited on us was Frank. It seems to me/us that Frank should not be doing this for a living. There were three of us who went to the dealership to purchase the car (two adults and a 9 year old) and we ALL felt that Frank displayed a combination of rudeness and arrogance combined with what we perceived as a misleading manner that was beyond what the dealership should accept in their employees. In addition to this review, I intend to write a letter to Ford describing our experience. It is a bit of a shame, because Ford has some good vehicles, and also the one we particularly wanted was on this dealers lot. Frank appeared to accept an offer that we made on the vehicle and went to write it up - and when he came back the numbers did not match what we had clearly stated. He then refused to acknowledge that we had even stated anything. Then, when it came time to discuss the trade in vehicle - he stated that there was nobody presently at the dealership who could provide a value on the trade-in vehicle. When we asked when someone would be available, his exact words (word) was later. Eventually the manager provided a valuation. At the end of the day, I can honestly describe it as the worst car purchase experience of my life (out of at least nine.) My sense is that we could have ended up with any other salesman at the dealership and probably had a better experience, but hes the one we got and unfortunately for us and the dealership - that experience framed our opinion.

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VA

vamsi krishna Kothagundla

i went to buy 2016 ford mustang at plaza ford. I had a look at the car and everything looks good and i decided to take it if its a reasonable deal. The plaza ford website and the car sticker showed that the MSRP as $25,895 and in the window sticker it was mentioned that Price Information: Base Price ----------------------------------- $23,800.00 Total Options/Other ------------------------ $ 1,195.00 --------------- Total Vehicle & Options/Other -----------$24,995.00 Destination & Delivery (Freight) --------$ 900.00 ---------------- Total MSRP -----------------------------------$25,895.00 After this MSRP price they mentioned in the website that they are giving $1678 as discount and after the discount it came up to $24,217. when i thought of agreeing to this amount they said they need to add delivery(freight) charges $900 again. when i pointed out that they have already added that in the original MSRP they are saying that they didnt add anything like that. when i showed the window sticker that has the freight already mentioned in it and said that you are trying to charge me the $900 again after the original MSRP they started saying that we are not trying to charge you the delivery charges twice and they(other sales man) also started making comments on that to me. Which made me not to buy the car. NOTE: Guys while going to this dealer please make sure that you check the car window sticker first and then make sure that the sales person is not trying to put that delivery charges again at the time of settlement. So that you will be saving that approx $1000.

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BR

Brynn McCausey

My fiance and I went in looking for a car and we met Mario who was extremely polite, helpful, ready to find any answers he didnt know himself. At first I was very pleased with the service we received up until it came to the point of talking numbers. After waiting in the lobby for someone to acknowledge us for nearly an hour, we were simply trying to get information on APR% before we signed any buyers contracts, or anything at all for that matter. They told us that salesmen werent allowed to discuss finances, which I found a bit odd but dismissed it initiallly, and they couldnt give us a straight answer as to what any rates might be. Finally Mario asked us if we didnt trust him, and very much so jokingly I said, "well you are a car salesmen." And thats where things went sour. One of the men in the corner of the lobby became very upset and belligerently rude to us. After mentioning that they didnt have to sell us a car if thats all we thought of them he then demanded I apologize to Mario, which I did because I respect Mario and his professional attitude. The man continued to give us a hard time and be extremely rude to me so we walked out on the sale. Which is really a shame because Mario was very kind and helpful and I would have been happy to buy a car from him. But when it came down to it, they wanted us to sign legally binding paperwork without us knowing any specifics other than the monthly payment of the car. Which isnt enough to commit to such a huge sale.

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AU

Austin Roden

I purchased a 2008 Ford Mustang from Jones Junction, they sent me to Plaza Ford to have my radio replaced. The mechanics wasted my time and gas. The person assigned to my car initially told me that it would take a few days for the radio to come in, he later called me to inform me it would be more like a week and that they would call me when it came in. They never ended up calling me to tell me my radio had came in. After two weeks i decided to call to see if it was taking longer then expected, the person assigned to my car told me my radio had come in and to bring my car up now. I get their only to find out that the person had mixed me up with another customer and that they had in fact already sent my radio back stating that they could only hold it for so long. Told me to come back in a week, i did so, they put in my radio. I get home and realize that night that the power to my air conditioning, heat, seat heaters and everything that goes along with it was not working. Turns out they had blown a fuse when replacing my radio. I called and they told me to come in and they fixed it. I live in Nottingham, to waste my time and gas driving to Bel Air because of their mistakes on two different occasions along with them sending my radio back without calling me was ridiculous and unacceptable.

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MA

Mark Morin

After buying an F-150 in the spring I went to the parts counter to price a few accessories and they quoted me prices. ( It did seem as if they were bothered by me being there. ) I then decided to go to the service dept. and get a installation price ( as not to void any warranty ) on the add ons I wanted. I then said to the service adviser to set me up an appointment to get the work done. After the work was done the parts were marked up even more than the price I was quoted at the parts counter. When I asked about this they said it was a common practice ( what to rip people off ) to mark parts up installed by the service dept.I then spoke to the service manager and he was NO help at all, more of less worthless. I do not understand the difference is it a better part when the technician gets the part from the same parts dept. ? I will not bring my truck back again for service there again. Its off to the dealer in White marsh for me. Sorry to Plaza Ford but you guys need to rethink your customer service and what it means to people in todays economy.

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