Category: | Golf Shop |
Address: | 13110 Shelbyville Rd, Louisville, KY 40243, USA |
Phone: | +1 502-245-8600 |
Site: | golfheadquarters.com |
Rating: | 4.8 |
Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–6PM 12–5PM |
PA
Patti Gravelle
Im submitting this for my husband - who is a regular customer - who had abysmal experience the last 2 weeks. From Kevin Gravelle - Had an experience at your store in Middletown, Ky. that I need to share with everyone. Have a set of Power Bilt irons that I bought from them. I have been extremely happy with them for the most part. Last year I was playing a round and hit an 8 iron. The head snapped off the shaft. Took it to your store and had it reshafted. Was happy. This year hit a 9 nine and head snapped off the shaft. Took it back to store and got it reshafted within a week and it cost $25 for the service. Spoke with Brett about the situation and asked if there had been any complaints about the shafts. He said no. I told him about my past experiences. He told he to look at the other irons when I got home. If there were any problems bring the rest of the irons in and he would reshaft them for $20 a piece. I asked how long it would take to have them done and his reply was one week, worst senario a week and a half. Went home and sure enough there were cracks in the shafts of the other clubs. So I took them into your store. Over 2 weeks later them still had not been completed. Was told that they still needed to be gripped. But if I waited they would get it done. So I did. While waiting I walked the store and saw a new set of Power Bilts on sale discounted to $199 for the set. They finished my clubs and I went to counter to pay for the terrible service. They charged me $35 for each club for a total of $140 with no apology. Unbelievable. Talk about being shafted!! Not only my clubs but I got shafted also. Dont worry. I will tell every person I come in contact with on and off the course about the poor service and your inability to follow your word. By by the way, next time give me some lube first!!
SP
Spencer Hintzman
First review I have ever written. I went to Golf Headquarters after reading reviews online, being new to the area it was the only thing I had to rely on. I was looking for a set of irons, preferably new, and preferably Ping (brand loyalty). I walked in and was greeted by Ted. We looked around for a while and we did some fitting. I was fit for shaft stiffness, lie, grip size, etc... After talking with Ted for a while I realized a nice set of used clubs was the way to go for me. Ted was super helpful, didnt rush me, and made me feel like I made the right choice with ease. Now I have a sweet set of Pings.
JO
John Snider
I continue to get great services from Tony and the rest of the staff on every visit. GH is out of my way, but just about the only golf shop I visit any more. They are that good The best place for golf equipment and instructions in Louisville. Top 100 outfitter. Tony and his staff are always helpful and current on all the new equipment and supplies. Great clothes selection as well. Oh yea dont forget to check out the 2 cases full of Scott Cameron items. Plenty to drool over in there.
BL
Blair Betz
Hands down the best golf shop in the city! They understand true customer service and and are flexible to meet the customers needs without cookie cutter corporate policies. I will always shop here for my golf needs (and wants...LOL) as long a the service remains the same. Thank you Tony, Tim, Clint, Cody, and the other wonderful staff members.
MI
Michael Collins
Drove 3.5 hours total just to get fitted for Mizuno clubs. Top 100 rated for a reason. Best staff and fitting ever. Earned my business forever on anything golf. FYI they ship so dont bother looking elsewhere. Price and selection is best around and definitely the most fair and caring retail I have been in the entire state.
JU
Julia Sanders
Always easy to find exactly what Im looking for because the staff always points me in the right direction. I do not golf but my husband does. So much easier to shop here than at one of those franchise monster stores where you feel like youre running laps up and down a football field trying to find what youre looking for!
GA
Gabe Santiago
Its a hour drive for me each way and I will not go anywhere else! Tony and his staff are smart insightful and willing to spend time with you to give u what u need and want. if your spending 500 or 25 dollars they treat u the same! there is no where else better period! I love this place keep up the great work.
GR
Gregory Belden
Hands down the best staff of any place Ive shopped. Theyre incredibly knowledgeable, super friendly, they care about your game as if it were their own, and they never try to press your budget. Ive frequented these place and never had the slightest bit of disappointment. Truly the only place for all things golf.
WI
William Wilczek
Every time that I go to this place the staff is on point! They helped me get custom fit with my new pings and I have since played them 50 time and get better every round! I will always go to Golf Headquarters for all of my golfing needs before looking somewhere else. By far the best golf store in Louisville!
MI
Mike May
Went in for a used set of ping irons after some great over the phone advice. They took the time to test my swing speed and lie angle to make sure I was getting what I needed. The staff was very knowledgeable and beyond helpful. I doubt Ill ever go anywhere else for my golf equipment. Thanks guys
BE
Ben Curtis
The owner, Tony, is just phenomenal. If you buy used clubs he gives you a trial period. If you dont like the clubs bring them back for 100% back in store credit towards another set including new ones. Reasonably priced for trade ins. Dont even go to golf galaxy.
MA
Matt Simons
What really separates one golf store from another? People and selection! Golf Headquarters has both. Competitive prices, friendly and knowledgeable staff and tons to choose from. If your game suffers after a trip to Golf Headquarters, its you, bro.
ER
Eric Bryant
Great store and great service. Staff were very knowledgeable and helpful as I was searching for a set of irons. Played with my new/used irons today that I purchased at a much lower price than I anticipated and had a good round!
CH
Chris Burgin
Without a doubt the best place for golf gear in Louisville. Dont waste your time going anywhere else. The customer service and time they are willing to spend with you to make sure you get the right equipment is outstanding.
ED
Eddie Rivera
I have shopped at Golf Headquarters for years and Tony and his staff are always great to work with with helpful advise and a very knowledgeable staff. Great prices and the best selection make this my go-to golf shop.
DE
dennis george
Always have a great experience when I go in there....Staff is friendly, courteous, and helpful. Brett Antle is the best at club-fitting....Highly recommend him and Golf Headquarters for all of your needs.
TH
Theresa Adkins
Absolutely the BEST selection with UNPARALLELED SERVICE. . .And even better than those two important things. . .IT IS LOCALLY OWNED AND OPERATED!!! No where else shall I shop for golfing needs!!!!!!!!
MA
Matthew Daniel
Love this place. Theyre always helpful when I come in. But most of all their prices are better than any store in Louisville. Great friendly and informative staff that dont rush the sale. Thanks guys