The UPS Store

Category:	Shipping and Mailing Service
Address:	8459 U.S. 42 F, Florence, KY 41042, USA
Phone:	+1 859-746-1182
Site:	theupsstorelocal.com
Rating:	2.8
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 10AM–4PM Closed

Location

Photos 9

Reviews 16

Jason Britton

The absolute worst customer service experience my wife and I ever had. We arrived at 6:51, 9 minutes before the store closed with two UPS shipping return labels. We were shipping back a modular base unit (similar to a "Bunky board" box spring) that we explained was awkward to ship because of the length of the pieces. The woman working was visibly frustrated they had another customer before they closed and told us they would not be able to ship it if it were over 50 pounds. We explained that these were hollow plastic pieces that were lightweight. The young man that was working was very understanding and said they could take care of it. We then started to bring the box and pieces in. The woman then complained that they would be closing soon and told us we had one minute left to box it up (which I thought was a fee based service that UPS stores provided). We would easily have had enough time if she would not have been so hesitant in the beginning and wasted time by telling us she couldnt ship it without seeing it or weighing it. She then told us she had to leave and that we would need to go (it was 7:01). I asked if we could schedule a pickup or if we could pay to have them box it and ship it in the morning because the pieces are awkward to load back in the car. She refused stating they dont perform that service and she asked us again to leave the store even though we were there before it closed (the young man did help us carry the pieces out of the store). The woman offered no solutions or alternatives. They closed the door and as we were loading up our car, the people working then let an older gentleman in (at 7:06, we took a picture) and provided some service for him. We are not sure if it was laziness or, based on witnessing them serve this older gentleman after us, some sort of discrimination but we will definitely be reporting it to the corporate headquarters. By far the worst, UPS store franchise we have visited. There is a reason over 2/3 of the reviews here are negative. I would encourage folks in the area to use the Crescent Springs location. The staff there provides a much better experience and will at least offer solutions if there is something they cant handle.

Ben Stancliff

What in the world is going on with the customer service at this store? I run a local business and we ship a lot of small packages via UPS. Yesterday two employees of mine went into the store with a box that had several small boxes in it, all of them with prepaid UPS labels, ready to go. This is the kind of box that normally I would just leave on the counter since they are prepaid. Since I sent two of my employees this time they reported that the attending associate was very rude and huffy with them stating that she couldnt take more than 5 boxes per customer. Explain to me how youre going to refuse a UPS labeled box with prepaid shipping on it? Thankfully I sent two employees so each of them turned in 5 packages. I was very disappointed to hear about the service they received and will be looking for another carrier for our business. This location is already 7 miles out of my way every day, I guess it was time to look elsewhere regardless.

Chance Spellman

Store owner charges a $3 "computer access" charge in order to print anything. This was whether you emailed them a file or had your own jump drive to plug directly into the printer. I travel throughout the state on business regularly and can tell you that this is the first and only franchise Ive ran into that charges such a ridiculous fee. Its basically as if a McDonalds franchise decided to start charging a $5 "drive through access" fee. Went 4 minutes down the street to the FedEx Office to print my single, $0.16, invoice.

Lee Brooks

Two times I have use this location to notarize a couple documents. I returned today with the exact documents from the exact same company and they told me they have never done this in the past .. if they opened up the logs they would see they have. I can also get a copy of what they notarized previously. Bottom line I felt absolutely lied to. No business for any reason will come this stores way for any reason.

Kenneth Yohei Komuro

The store manager has helped me to intercept the package that was shipped out yesterday. On 06/20/2017, I went back to this store to tell her to intercept a package that I didnt want it to be ship. The manager quickly responded and called to UPS hub to intercept it. It didnt cost anything and I was satisfy with her action and I thank her for helping me. I thank you for your help.

Doug Garner

Fantastic customer service. I have been using the UPS store Florence as a shipper for my auction business. They always go out of their way to make sure everything is packaged and shipped in a professional manner.

Carson Smith

They leave 3 packages on porch but bc nobody could sign for my new phone, they took it back. They claim it was for "safety" what about the safety of my other packages, guess those dont matter.

faye lewis

Absolutely the worst customer service I have had in many, many years. Rude, lazy, service is no way to run a business in these competitive times. Theres always another carrier, folks!

Stuart Thaman

Literally the worst UPS store on earth. Oh wait, they told me they arent even affiliated with UPS. Why is it on their shirts then? What a bunch of idiotic, rude, slobs.

Lance Bell

Employees are great, quick to notify me when I have a package to pick up. The store is neat and clean and they are a pleasure to do business with! Thank you!

Dietrich Mullhauser

Manager refused to take UPS prepaid label shipments. Another employee said "because we dont get any money for them." Is this actually a UPS store?

Jody Harkins

Great service and thoughtful employees. Had unique package to ship. So patient and helpful in suggesting options even tho they were very busy.

Terry Rupple

Always go the distance to get the job done! Friendly and knowledgeable staff. Highly recommend for all of your shipping needs.

Chuck Michaels

Best service every time, I have used them for years!

Crispus Kariuki

Top notch service everytime. Recommended.

Matthew D. Race

Always friendly and helpful.