Wireless Express

Category:	Cell Phone Store
Address:	1811 N Dixie Hwy, Elizabethtown, KY 42701, USA
Phone:	+1 270-769-4646
Site:	wireless-express.org
Rating:	2.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 12–5PM

Location

Photos 10

Reviews 6

Bruce Miracle

Sprint Sucks! This place is a joke, go somewhere else for your cell service. I have had nothing but problems with them since I joined. First i have never been able to view my bill through the my sprint app, no matter what I do(wont accept my pin,phone number,email address or my password) so my bill has been confidently late a couple of times. Second I paid for the insurance on my phone but when i cracked the screen and took it to the sprint store they said they couldnt do anything for it but I could take it to louisville and see if their tech center there could fix it. Lol Third i took/referred my grandmother to the sprint store for the 50/100 special where you get 100 dollar visa card and the person you referred gets a 50 dollar card. My grandmother received hers but I have yet to receive mine(it was 6 months ago)still! And lastly i asked the people at the sprint store if there was a way to lower my monthly bill and they said i could put one of them on a seasonal service which would drop the payment from 45 a month on that phone to roughly 9 a month(no sprint coverage just WiFi) and I said that was fine. Well my first bill was cheaper after i did that but after that they managed to figure out a way of still making their money on that phone by adding surcharges and other little fees until my bill was actually 5 dollars higher than it was in the beginning without the seasonal pass. I tried to go through auto pay on my bill but the first time I did that they charged my bank account 300+ dollars on a bill that should of been under a hundred ( customer support didnt and couldnt explain why it happened). I went with sprint because im a fan of NASCAR and that was their sponsor at the time,thankfully they have since parted ways and so am I!!! Sprint just sucks!

Choji Ak

One of the worst time consuming experiences I had. So I bought a sprint phone online for about a little over 200 bucks on amazon. It had a 30 day return if I didnt like it. First couple days I went to activate it I couldnt cause they were so busy and didnt feel like waiting hours. When I finally get thru they said my phone needed a sim card and that they would order one for me and they would call me. So I waited and waited until about 2 weeks and call them and they said it hasnt come in yet. Another week goes by I call again they say they order the wrong sim card and would call me again when it comes in. No one all until I made the call and the lady says that were sorry and the guy that does orders I guess was fire earlier before I call. She took my info and said she would call me in a few days in which this time they did. Only to tell me thy dont have nano sim cards. So after a little over a month without having no phone and having the 30 day expire they tell me they cant get the sim card. Now Im stuck with a SPRINT phone and out of a little over 200 bucks that cant be use on sprint carrier plus all the wasted time. Even with all that Im kinda still want to use their coverage plus I think it fits me I think. So I bought my own sim card and will go in and see if I can get the phone on. Wish me luck!

Jaymes Carey

Worst customer experience of my life! The gentleman that first approached me didnt know anything. He put all the wrong information into the computer which I had to fix later. Then, instead of helping me passed me on to someone else and went and helped another customer! The woman he left me with, after a couple minutes, picked up the phone, called a friend and gossiped with her through the entire transaction! I decided to purchase a phone on special and was supposed to receive a free case with it. They were all out of the cases. They did say they would send one but we will see if it shows up! Then my phone was supposed to activate once my other carrier disconnected my phone. Big surprise, that didnt happen either! I tried to text them using Facebook messenger, and they let me sit for 45 minutes before they even responded. While I waited, I was able to find their company chat and a nice gentleman help me activate my phone. It was the most horrifying experience with a company I had ever had! If I didnt want their product so much I would have walked out before the conclusion of the sale! I got an Apple 5s which I had before and loved it! This iphone is just a piece of crap! I really hope the company is not accurately portrayed by this store!

David Lane

I, my wife, 4 kids and my parents in law use this store and have for at least a couple years now, never had a problem, never had an issue they didnt resolve, never received anything but outstanding friendly service. I was on here today, because I was checking out their hours for tomorrow, Im ready for a new phone myself this time and saw an overall rating of 3.5 or there about and thought, what???? So I read the responses and I dont believe any of the bad ones and decided to write my own review. The people in this store will absolutely do everything they can to make you happy. They are professional, well stocked in phones and supplies, extremely knowledgeable, and in most cases can fix your phone in minutes with day to day wear stuff that causes a button or something to get jammed in, etc. Ill be there tomorrow at 10 AM, and Ill get a new phone I like, activated and walk out 100% satisfied within probably less than 30 minutes. Im a retired 1SG and now a Postmaster and would never write a stellar review for anyone that wasnt absolutely high speed low drag.

Suzann Pittman

Worst customer experience I ever had! We came in at 6:30pm and two employees were working with people and a huge line forming behind. All happening at the entrance. Neither greeted us with a friendly hello or "be right with you", but they did seem very annoyed we came in. After we looked around at the phones I needed to sit because I walk with a cane and unable to stand for very long. They chairs were dirty and ripped. They carpets were stained and the place smelled musty. Then as someone walk out of the back my husband tries to speak to him and he mentions that another employee is back there too and rushes behind the door. 30 minutes go by as the line at the entrance gets longer, it becomes clear that my business isnt wanted or needed. We came in with the intentions of renewing our 2 year contract (for the 4th time) and upgrade to the galaxy s7 edge and also an LG tablet. Now we will be shopping for another company who will be happy to have our business.

Ms Hexenbiest

I initially went in with my sister only to see what they had to offer and if it were any different from my carrier. As soon as we walked in they had lost all power lol. But everyone there was great, down to earth and willing to help with what they could. Because of that my son and i came back when everything was up and running. JON WAS AMAZING! The awesomeness that dripped from him made me want to work there buuutttt the people who came in, that didnt understand that with no power theres not much that anyone can do, would have my stress level through the roof. Jon was very knowledgeable of the plans and products and saved us money. He stayed late to make sure my son and I had everything transferred from our old phones and that we were up and running before we left. Keep in mind that was something we could have done ourselves. All of those guys rocked. The atmosphere. Stop by and ask for Jon.