Leon Riley Ford

Reviews 6

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Kevin Thomas

Cant say anything about the sales crew, but the service department is worse than POOR. Dont fall for this crooked place. Went in to ask about having the transmission pump seal replaced. Was told I would have to bring the truck in so they could pull the transmission and diagnose the issue and she starts setting up an appointment for that Friday. I had already told her I was trying to get estimates. Why would I take them the truck so they could pull the transmission to "diagnose the problem" and then have me over a barrel? They would have my truck tore down, tell me what I already knew, and then I would have to pay them to fix it and put it back together, or not fix it and put it back together. ASE puts out book that gives guidelines as to how long a repair would take under normal circumstances. The variable is shop rates. Pretty simple, but they thought they can get me. Not going to happen. Thats a crooked way of business, cant help but wonder how many people actually fall for their dirty tactics. Not me, took the truck to Boyd Automotive in Draffenville. Highly recommend. He pulled out his book, gave me an estimate based on time and his shop rates. Final bill was within a few dollars.

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Lyndsey Sparks

Everyone I dealt with in the service department was very friendly and professional, but most notable was the fact that they fixed my vehicle which had a warranty that was about to expire because Paducah Ford would not handle the issue correctly. Barbie and Candace took great care of me and even got my vehicle worked in earlier than expected! They were very understanding with schedule constraints I have with my job and I feel very confident they addressed my concerns with my vehicle to make sure the repairs that were needed were corrected. My vehicle had issues with a shudder that was due to a clutch replacement being needed, when I confronted Paducah Ford about the issue, they blew it off as nothing, the guys and gals at Leon Riley identified and corrected the problem, making the vehicle drive like a new vehicle! Thank you for all your help!!

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AA

Aaron Osborne

Called on a recall was told that the part was unavailable and that my letter saying the part was available was wrong. Called Parker Ford in Murray and they had the parts in stock. Funny since they supposedly werent available.

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jeremiah walston

They did not have very good service.

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ronald higgins

My service was very good!!

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Danny Noneya

Your website needs work

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