Rent-A-Center

Category:	Furniture Rental Service
Address:	16755 Clover Rd, Noblesville, IN 46060, USA
Phone:	+1 317-773-6052
Site:	locations.rentacenter.com
Rating:	3.1
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–6PM Closed

Location

Photos 23

Reviews 8

Diane Martinez

8/29/17 -we purchased a flat screen tv from Tyler who is absolutely amazing. However, his staff need re-training terribly bad! 8/26 Saturday, a missed call from Rent A Center. I shrugged if off as a mistake since it was a quick ring and hung up on their side. 8/29 I had two missed calls from Rent A Center. As a courtesy (thinking this was still a mistake call) I called Rent A Center and spoke to Tyler. He says I only paid $87.22; which made zero sense since I was assured that the bill payer in our household had paid the regular monthly payment. I shared that we are paid in two weeks so we can pay the remaining portion on the 8th of September and the next week (our regularly monthly scheduled amount) we would pay it then) He says he cant wait until our next paycheck that if we can pay for one week then he could extend us. We agreed we would talk on Thursday of this week (August 31). Mind you I am still confused why my family member paid such an odd amount. So, naturally my next call was to my family member who says "WAIT" I am confused! I paid the monthly regular payment. Of course, I then called Rent A Center again to share I spoke to my family and there must be a mistake with their records to check them because we are monthly and we always pay monthly. He proceeds to say I received $87.22 which is only for two weeks. I said we never agreed to bi-weekly payments we pay monthly. Curtis then says "well, your account shows you only paid monthly one time". I disagreed and said that we continue to experience issues and his staff must be mistaken in how they are processing the payments. I actually have gone into the store to make a monthly payment after they errorred on the previous month taking time off work to make sure the account is correct. I said I was going to have to come in there again to get this corrected. He says and I quote, "I will notate on your account that only a monthly payment can be made on this account irregardless of the reason"! WOW! So, I buy your tv, agree to monthly terms (by the way--they push weekly and bi-weekly constantly despite by continual repeating we are MONTHLY!! At this point, I am so disgusted with his lack of professionalism and tone I stated, "you know what I do not care anymore" referencing his lack of professionalism and inaccuracy of my account; rather than accept that I may be correct here; he was adamant they were right and harshly stated, "JUST RETURN IT THEN!!" With that type of attitude I may JUST DO THAT CURTIS! YOU should be fired. I am beginning to believe strongly you are deliberately altering my account to recoup more finance charges; I will sue you in court over this if you do not correct my account. Believe that!

Brayton McPherson

The absolute worst customer service Ive ever spoken with! I told them I needed month to month payments. They call me asking for payment. Im out of town and cant make the payment right now so he says he needs me to return the merchandise today. Again I said I wasnt home. He then continues to tell me he will come get it today or tomorrow. Like what part of Im not here dont you understand? They give absolutely no leeway to anyone. If your late on payment they just call you and act all rude like they rule the world. What kind of inconsiderate business doesnt give a little break to their spending customers. LITERALLY ANYONE READING THIS JUST GO TO AARONS!! Much better customer care and they are flexible.

A Private User

When you apply for a rental, you are asked to provide several "credit references". I was led to believe that these references would be used PRIOR to approving the rental application to check to ensure that you are trustworthy. I missed one weeks payment and the employees began calling the people on my list - family and friends - and asking them to have me call R-A-C. Apparently these "references" are really used to shame you into paying your bill on time. I just wanted the public to be aware of this shady operation so you can make an educated decision.

Journi Burton

All of the employees are GREAT!!! Customer service is wonderful!!! As long as you keep contact with them if your going to be late or if you are going to have any problems just let them know and they will work with you in their best of abilities! I have been working with them for a year and it has been great! Any time I have a problem or concern with any of the products that I have they either switch it or help me out and fix it.

Nathaniel Lowe

Worst customer service ever, rude people, dont waste your time go to Aarons

Carolyn Frye

This Is My RentaCenter Been a Customer 20 Plus Years

BHH Sr

Way over priced.

Susan Riddle

great service