Category: | Toyota Dealer |
Address: | 788 W 12th Ave, Jasper, IN 47546, USA |
Phone: | +1 812-482-2222 |
Site: | uebelhortoyota.com |
Rating: | 4.8 |
Working: | 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–9PM 8AM–6PM Closed |
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John Lindsey
Well.. Here is my experience with Uebelhor. In early 2016, we decided that we would trade our 2013 Nissan Z in on a more practical Rav 4. After test driving the Rav 4, we felt we had a fit. The salesman came back with an offer on our Z that was well below KBB trade-in value for a car in that condition. The reasons they gave us for the low offer is that the car needed rear tires (IMO they didnt) and that it was winter which is a bad time for them to sell a sports car. I conceded and left with a much higher car payment than I expected and a shiny new Rav 4. Fast forward to Mothers Day of 2017. My son was home from college and we all decided that he needed a new, more reliable vehicle than the 1998 Honda Civic that he had been commuting with. Uebelhor had a very nice used Lexus IS 250 that we were interested in. The price was right and the vehicle had low miles and we were more than comfortable with the reputation of reliability and safety that comes with Lexus ownership. The plan was to take the Civic and a vintage 1985 Toyota MR-2 (that only had 79K miles on it) and trade it on the Lexus. The KBB on a trade for the Civic was around $1800 and the vintage MR-2 was around 2500-5000 based on condition. I figured it would be on the low end as there were some minor rust around the rear quarter panels. Well. They came back with a trade in allowance of $2000 for BOTH VEHICLES! We were stunned. It was getting late in the day (we had been there for hours) and with both vehicles there and my son going back to school the next morning, we reluctantly took their low-ball offer. That was a mistake on our part. We should have told them to go pound sand at that point but felt we had so much time invested (and my son loved the vehicle) that there was no way we werent leaving there without that vehicle. Most recently, we decided that we were not huge fans of the Rav-4 we purchased and thought that we would trade that vehicle as well as our 2011 Tundra in and get a new Tacoma. Well. That didnt go well at all. They offered us $5K less for the Rav-4 than the KBB trade-in value for a vehicle in fair (not good or excellent) condition. Their reason? A blemish in the back seat. The vehicle has very low miles. On the Tundra, they were a little more fair with their offer but were still on the very low spectrum for the KBB trad-in value for a Tundra. I believe that since they knew we had some much equity in the Tundra and our previous history of gullibility that we would accept it. I didnt. We left. As far as service in the interval between purchases, I have found that even though we have always had appointments, they were always obviously overbooked and a simple oil change had us waiting in their comfortable service lobby for well over an hour and a half. You would think that the vehicle would come out clean (most dealerships will at least hose off the vehicle and run a vac thought it when you go for service) but they never took that extra step. I am not one to review online but with the amount of time I have wasted coupled with the amount of money I have LOST due to their practices, I cannot in good conscience recommend this dealership. Those in the area should test the waters in a larger market such as Louisville or Bloomington before checking with Uebelhor. We have since found better a dealership in Bloomington that has a much better customer service game. Uebelhor has never done a single thing to warrant us doing business with them. In fact, they have made out like bandits at our expense. Those are my 3 experiences with this dealership. We will not be back. Ever.
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Suzanne Selby
I have nothing but positive things to say about my experience at Uebelhor and Sons Toyota. I recently purchased a new Highlander and I love the vehicle. All of my dealings with this dealership have been so much better than past experiences with other dealerships. In the process of purchasing this car I contacted several other dealerships. Ron Gooding at Uebelhor offered better service by far than any of the other dealers. In addition to being professional and timely in all of his responses the bottom line deal was better than what I was offered at any of the other dealers. I traveled from 50 miles away and would gladly do it again to obtain the high level of service that is offered at Uebelhor and Sons. I knew that I was in for a different experience from my first contact with Ron Gooding. I send an email to inquire about the vehicle that I wanted. He answered all of my questions via email quickly and professionally. We set up a time for me to come up in person. Mr. Gooding met us and we discussed all of the options for obtaining the exact vehicle we wanted. He quickly was able to let me know what the bottom line pricing would be without the usual “I have to go check with my manager” Rather than spending hours sitting around the dealership getting frustrated we were quickly on the road back home. Several hours later Ron Gooding called to give us the details of when he was going to be able to get the vehicle for us. My experience with the finance office also was all professional without the usual high pressure sales pitches. When the day came to pick up the vehicle Ron Gooding spent all the time we needed to help us get familiar with the vehicle. While wandering around the dealer lot I met several of the service personnel. They were all very professional and polite. I look forward to bringing my vehicle in for service. I would highly recommend, without any reservation Ubelhor and Sons to anyone who is looking for a vehicle. I know that you too will drive away pleased with the service and the deal they offer you on a car. When you go in please say hi to Mr. Gooding for me.
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Dwayne Calhoun
By far, the BEST car buying experience ever in over 30+ years of buying cars. We were looking for a new SUV (for my wife), initially looking at the new Highlander but after multiple test drives determined that she wanted a 2016 4Runner. We shopped three local Toyota dealers where we live. None of them would discount the price of the Toyota much, they were low on the value of our trade-in, and all had “dealer doc fees” ranging from several hundred dollars to over $700. We experienced all of these same issues over the past years when we looked at Toyotas and in the end always ended up with either a Honda or a Ford because those dealers were easier to work with and you felt like you were getting a deal that you could live with. I was about to contact a Toyota dealer in Evansville, when I stumbled across Uebelhor Toyota on the internet. I saw their customer reviews were outstanding. I decided to contact them through the internet and shortly received a reply Ron Gooding. I explained our recent experiences and told him what we were looking for. He was able to email us the price for the 4Runner and amount for our trade within a few hours. We were very specific on what we did and didn’t want on the 4Runner. Ron worked for weeks to locate exactly what we wanted. During this time, he never once said he couldn’t get what we wanted or suggested something else. Ron always kept us informed on how things were progressing. When the 4Runner finally arrived at Uebelhor, we drove over and completed the transaction, which took less than an hour from the time of arrival to driving off in our new 4Runner. There were no hidden surprises, no add-ons, and no “dealer doc fees”, the bottom line price that we were originally quoted via email was the price when we arrived to sign the paperwork. Ron was always prompt and professional in all of his communication/correspondence. Uebelhor Toyota is about a 1.5 hour drive (each way) from our house, but based on our experience, well worth every minute.