Cigar Haven

Category:	Cigar Shop
Address:	11017 Allisonville Rd, Fishers, IN 46038, USA
Phone:	+1 317-577-1005
Site:	cigar-haven.com
Rating:	3.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 9AM–6PM Closed

Location

Photos 6

Reviews 22

Mike S

I have been a Cigar Haven customer for many years, and resisted agreeing with any of the negative reviews: Until now. I recently visited the store after a fairly long absence. Barb said hello, as usual, but wasnt as talky as usual. She looked busy and I thought nothing of it. I did my usual stroll through the cigar cases undecided as to what I would like. In the past, Barb has always intercepted me in her jovial way to show me the latest thing and give me a recommendation. Not this time. As Im strolling things arent looking like they used to. The cigars just dont look good in general. I see the mold others are talking about and I "look past it". (Theyre right too. There may be "plume" on some cigars, but there is certainly mold present.) I shouldnt look past such things, but hey... this is Barb and the Cigar Haven! I found something to try and bought it. I also see a new sign on the Haven door that membership is now monthly and etc. I ask Barb a couple of questions because this too is new to me. I freely admit to Barb that its been a while since I was in. Her answers dont make sense to me and Im sure it showed on my face, and she finally just says, if you buy a cigar you can still smoke it in there. I enter the Haven and it looks essentially the same. I did not go into the back room this time. I go to my locker, and I dont have a locker. I open it anyway and find its empty. I hated to see my name pulled off the locker door and hated to see the cigars, lighter, and cutter I kept in the locker were gone too. I go back to Barb to ask what happened, and she told me I had not been there for a long time and how they had put notes inside the lockers and I wasnt there regularly enough to begin with and etc. The more she spoke, the more bitter she seemed to be! The eviction of me and my property from the Cigar Haven was hard to take. If there was a note left in my locker, I never go it. Why no phone call? I have spent a lot of money there and my family has bought many gifts for me there as well. I havent been there regularly, as Ive admitted. Its August now and I can remember being there last winter. (Barb also stated its almost winter again.) No need to explain everything that kept me from being at the Haven more often, and Barb did not ask. What she doesnt know is how many customers Ive sent her over the years or how many times Ive been there in the past when she was not there. She doesnt know how even when I could not go, Ive been a loyal supporter sending others without me. And she doesnt seem to care about such things either. I dont even want to suggest Barb is wrong in evicting me. Its her place and she can decide who she wants and who she doesnt. But I would advise her to reconsider her next eviction. There doesnt appear to be a high demand for lockers as most of them are empty. Rather than evict, had she said, "Wow. Where have you been? Things have changed around here and if you want to keep your "status", heres the new program." (Something along those lines.) Any effort to create a positive experience; I would have stayed. I see several glowing reviews and Im not sure I get it. Ive been going to the Haven for at least ten years and I am certain of one thing: Todays Haven is not the Haven it used to be. I was giving the Haven five stars ten years ago... even three years ago. I find Barbs criticism of how I "wasnt regular enough" to be very unfair and hollow. (When membership was annual, nobody cared how often you came in.) Even so: I was there as often as I could be, always wanting to be there more. However, I wish Barb and her staff good luck. I hope combining the Haven with the new bar venture next door does not spread them even thinner. I am assuming the bar will be open past 8:00 PM., when the Haven is closed. If I ever see a banner stating "New Ownership" or "Under New Management" I may try the Haven again. Until the, theres The Blend, Nicky Blaines, and even Carmacks... just to name a few.

C Murray

Is it possible to give a zero star rating??? By selling mold covered cigars as "cigars with plume" this store is risking the health of all its customers. It is obvious that the owner and employees dont know what they are talking about if they call that plume. Is it really worth your health to try a mould covered cigar ? Unbelievable that this place is still in business!!!! They have been told multiple times they have mould.... To the point they put a sign up !!!! But its DEFINITELY not plume. This is just disgusting. All those cigars ruined.

Todd Rogers

Wonderful store. Ive been a regular customer for about ten years. Barb is very helpful and has always provided a good recommendation. As for the reviews mentioning mold and plume, of the hundreds of cigars Ive purchased from Barb, not one has shown any variance in quality. I am looking forward to my next Cigar Haven Caribbean smoke-stick, which will probably be tonight.

Stephen Marshall

Dozens of cigars covered in MOLD! Owner is so arrogant that she placed a sign stating that it is Plume, not Mold! Many people have brought it to her attention but she ridicules them and treats them like idiots. Shed rather follow the almighty dollar at the health risk of her clients. The arrogance is overwhelming.

Jeremy Whitney

I stopped in to find a real cigar, not what Im used to, (a cigarette on steroids), the gentleman I spoke with was very nice, patient, and listened to what I had to say. He made several suggestions and explained why he suggested them. Very knowledgeable and even more, much appreciated!

Matt DeGennaro

The humidors in this place are poorly kept, and the cigars are moldy. The manager tries to tell everyone that its plume, and a sign of a well aged cigar. Sadly it isnt, and she is lying, and also endangering her customers by selling moldy poorly kept cigars.

Nathan McBride

Great Selection and friendly staff. I enjoy going here to try a new cigar or just pick up one or two of my favorites.

Carleen Bergman

They carry la tee da fragrance lamps. They are the only place I found who do. La tee da company sent me there.

Jeff Simon

Wonderful staff and store. Barb went above and beyond for me. I have finally found my shop.

Michael Marangelli

Always helpful and friendly. Great selection and a classic cigar shop!

A Private User

Very friendly! Great selection! Nothing negetive to say.

A Private User

If there were only more places like this in the world :)