John Jones Corydon

Reviews 7

KA

Karl Benz

The check engine light illuminated on my truck, I had On-Star do a diagnostic, and also obtained the code using an analyzer. Both On-Star and the analyzer code indicated a glow plug issue on cylinder 3, so I called the service department to inquire regarding repair and possible warranty / program coverage. I was immediately told there was no warranty or program coverage for the issue, I would need to bring my vehicle in for them to diagnose the problem (for a charge), and the repairs would also be chargeable. 2 minutes of research on the internet by me immediately identified a recall / program issue covered by Chevy under warranty and repairs should cost me nothing. I had to get the sales representative, Brad Montgomery, I normally work with (who is excellent, listens, and is VERY customer service oriented) involved and he facilitated getting the service department to acknowledge their error and that the repair would actually cost nothing. Unfortunately, this is not the first time I have had this type of experience with the service department. It has happened numerous times. The Sales side of the business is EXCELLENT, while the service side is costing them repeat customers. This is unfortunate. Once I got the vehicle in for repairs, they were completed expeditiously and the department even delivered my vehicle back to me, as I was recovering from back surgery and unable to drive at that time. So, that aspect was positive, hence the 2 star rating. But the headache before that was unnecessary and certainly unacceptable. There seems to be a significant lack of understanding what exceptional, or even good, customer service means in the Chevy service department at Corydon from the top down.

---

AL

alan hartley

After talking to an internet specialist on a Wednesday and making an appointment to look at two specific vehicles on a Saturday. After 3 phone calls to make sure I was a man of my word and was going to be there at the time and day I told them. After another phone call at 10 in the morning to make sure I was going to be there between 12 and 1 that afternoon(the day of my appointment). My wife and I showed up for the appointment and one of the vehicles was on the lot that I asked to see (it was the one I told the internet specialist I was really interested in), the other was still at the other lot because and i was told it was possibly sold or someone else was looking at the vehicle. The vehicle wasnt sold, they never attempted to get it to the other lot. So after an hour and half drive being harassed by numerous phone calls and that being a total waste of my time I was offered a dinner to come back to the dealer and probably wait another hour or so for the other vehicle to arrive.

---

A

A Private User

I bought a used Suburban from John Jones in June of 07, and the salesman was very easy to work with. It even took me a few weeks to get a replacement title for my trade-in and hand that over to them, and that was no problem. I had the truck in for service June of 08 to have a common problem repaired (transfer case encoder motor) under warranty, and they brought a loaner car to my house, picked the truck up, and fixed it the same day. I didnt even have a chance to go pick it up until the following afternoon. When I got there I asked if the salesman I bought it from (Rod) was in so I could say hello, but it was his day off. To my surprise, he came in for an appointment with another customer, and took a few minutes to find me in the service department while I was waiting for my keys, just to make sure they were taking good care of me. This dealership will be the first place I look the next time I buy a new/newer vehicle, and I was very happy with their service department, too.

---

CO

Concerned Shopper

After driving an hour and 20 minutes to view a van advertised in several sections of their website as "certified", I was told that the van was not certified and listed that way as a mistake. They offered to let me purchase a certification warranty at my expense. The sales person even said that they have had complaints about the certification on their website being listed incorrectly before but made no effort to fix their mistake. Just to be clear, the photo of the van on their site had a banner at the top saying "certified pre-owned", the comments section said, "certified pre-owned" and the vehicle came up on the dealers website under the "certified pre-owned" vehicle search options. We test drove another van that was "truly" certified and it made a thumping noise in the rear of the vehicle upon driving. Neither were very clean on the inside. I would not recommend this dealership to anyone.

---

MI

Michael Bath

DO NOT have work on your vehicle done here. My mother bought a car from them and had an issue with it so she took it to them to find out what was wrong with it. They said it needed a new fuel pump and wanted her to pay $807.00 to have it fixed. As I told her the price was extremely high so she took it to get a second opinion, and it turns out that the ONLY THING that was wrong with it was it was OUT OF FUEL. Also, they said even if it was the fuel pump they only charged $270.00. My mom suffers from a disability so she didnt know that it would be something so obvious. Regardless this company TRIED TO TAKE ADVANTAGE of a disable women for a RIDICULOUS profit. I have filed a complaint with the BBB and they are looking into it and also told me this wasnt the first time theyve been called about them. Horrible people who only care about their next sale.

---

HA

Halina Wilczek

Very disappointed experience in this place. While traveling our alternator broke and needed to be replaced. Went there to get that done and was told that we have to pay $59.99 diagnosis fee first. I was fine with that but when I asked if they have that part on hand I was told that he can not tell me that until I get that diagnosis done. I kept asking him and explaining that I can not afford loosing few hours without knowing that they can get that done same day. Especially that it is Friday so everything is closed on weekend and if he does not have that part I would have to stay till Monday to get that done. Not help at all from them. Went to different place and they got it fixed within 4 hours, they even gave us a ride to our hotel so we can stay with kids while they were fixing that. I will never stop at that dealer.

---

AL

Allan Davis

I had a great experience with the Service Department today. I scheduled an appointment the day before and showed up 15 minutes early and was taken right in. Chad the service adviser was helpful and listened to my concerns on another issue while my vehicle was being serviced by John in the service department. Chad printed me off some information off the GM website that cleared up my concern. It was nice to relax and work in the comfortable lounge area while my vehicle was being taken care of. Chad kept me informed of the progress of my vehicle .The work performed by John exceeded my high expectations. John even came out and told me what was done when the car was completed. Thanks for taking care of my car in a timely manner and at a very fair price, these are the reasons I go nowhere else.

---

---