Verizon Authorized Retailer, TCC

Category:	Cell Phone Store
Address:	705 Plaza Dr #1, Chesterton, IN 46304, USA
Phone:	+1 219-983-1480
Site:	locations.tccrocks.com
Rating:	3.6
Working:	10AM–6PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–7PM 10AM–5PM

Location

Photos 6

Reviews 9

vernon hall

On December 18 I went into the store because my phone did not work. My phone was restored but the salesman told me that the next time it went out I might lose all of my data and I should buy a new phone. He also told me that they had a promotional and if I bought a HUM, I would have no line charges for it. Six hours later my data was finally loaded and I thought I had paid for the phone and the HUM ($29.95). Soon I found that the HUM was available for $9.95 on line and if I had gone to a verizon store they would have given me back the $20.00 difference. In addition, thought that I had paid for the phone. At no time was I quoted a price of $409.00 or I never would have purchased the phone. I went on vacation and came back 2 days over the 14 day limit for returning the HUM (it would have been legal at a verizon store to return without penalty). I complained and the manager told me she would call back the next day. A week later I called and she said she was still working on it. Today she told me that she had tried to call but had not left a message. Verizon called the store for me and I asked to know what was on the receipt I had paid. I was told that the manager could not tell me over the phone or send me a copy of the receipt but I would have to come in to see it. I never want to go to the store or by it again. Be forewarned, if you want a verizon product go to a VERIZON store.By the way TCC doubles the re shelving fee charged by Verizon.

Clay Hunter

Changed 4 phones over from AT&T to Verizon with all the promised deals. Buy one get one phone free, and pay off all the old phones. Some of the phones needed to be ordered and by the time they all got there the deal had ended. The salesperson had to assign new numbers to the phones for a day because they were having trouble confirming all the deals. It took me over 2 months and many hours to get most of the deals that were promised because of the new number assignment. And one of the phones were never paid back (about $500). Because of the problem the manager put on 4 screen protectors for free and promised lifetime replacement. When I went to get the first one replaced they had already stopped using that brand, so he had to get it from another store. So he put it in my records that I was owed these new screen protectors. When I went to get the 2nd replaced the old manager had left and the new manager DID NOT HONOR any more free screen protectors. He promised to have the owner call me and I never got a phone call back. They are not a trustworthy company and most of the problems had to be fixed at the Verizon store in Valpo because it was a company store. Buyer Be Ware. Use the company store in Valpo.

Kevin Tracy

There was a deal for new customers that you could trade in the phones we had and get new ones for free. We already had Verizon, but they said we could cancel our numbers and sign up as new customers with new numbers. We did that, but because of a technical glitch, we had to come in the next day to open the new account. The next day, we go in and are informed that the deal was canceled and we no longer are eligible for the phones. We had our phone numbers for over 10 years and we lost them for nothing. The saving grace for this place is that the manager and staff were friendly and not pushy at all trying to sell us stuff we didnt need. They just couldnt accommodate us. Maybe thats more on Verizon, but considering the sacrifice we made for the deal and it was their problem that caused us to miss it, I was disappointed. I guess thats what tax returns are for. We love our new phones. I just wish we could have loved the price and plan we thought we were getting.

Nathan Lapinski

Used to be a good store, not anymore. Bought a screen protector because they said it was life time warranty, come in and get a free replacement anytime . Went in to the store ask for a replacement, they said, no problem Ill have one here within a week. 3 weeks later after no call,I stopped in and they said, I have to contact the company and then pay for the shipping and handling for the screen protector. My advise, Go to the valparaiso store, theyre a corporate store. They stand by what they sell you.

Dan Field

One and only experience with this store and it felt as if I was more of a inconvenience and burden. I understand customer service is a thing of the past and anymore getting anything resolved with Verizon is just a argument ready to happen. I left this store with a non functioning device and a figure it out for yourself vibe.

Nate Perkins

Theyre always pretty helpful, Ive never had a problem there. Theyre technically only an authorized retailer though so they are legally (?) limited in what they can do for you.

Jason Buck

The store has a nice selection of devices, accessories as well as connected home products like doorbells, light bulbs, security and garage door openers. Great location, too.

Ryan Maners

Great staff at this location. Picked up some great knowledge on home products.

Mike Berrier

Great staff, very helpful!