New Balance Chicago

Category:	Shoe Store
Address:	9636 W161st Street, Orland Park, IL 60467, USA
Phone:	+1 708-364-8391
Site:	newbalancechicago.com
Rating:	3.8
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–5PM

Location

Photos 10

Reviews 16

Michael Timeless

Went to the store on Tuesday 10/7 and placed an order. Was told, "We can have them the next day." They werent ready. Called the store on Sunday 10/12 and was told, "They are being shipped from Hyde Park will be here tomorrow (Mon). Didnt get a call so called back on Wednesday 10/15 and was told, "We cant find your paperwork and dont know anything about your order. We will have someone call you on Thursday. Got a call on Thursday afternoon. Caller told me. "Oh we found the paperwork, we dont know what happened, but we can - get this - get the shoes in a few days. No offer of discount for the inconvenience, and lies. Multiple salespeople involved and really not very good customer service for one of their highest rated, and most expensive shoes. Would have been faster and cheaper to order online. In fact, saved $60 ordering from Amazon. Note to brick and mortar stores. We dont expect you to have everything in stock. But lying about getting deliveries, poor customer service, no discount after your failures is a good way to become unemployed.

Sonya Yates

The gentleman that helped me yesterday didnt get his name, but when I walked in he was really nice unlike the other store I went to. He fitted me for the correct shoe and comfort I needed. I love this store and the customer service here will definitely recommend this store and location to anyone. Thanks for the great service its well appreciated.

A Private User

I bought new shoes and they started falling apart after just a couple of months. They refused to do an exchange for a faulty product. I will not be going there again as they dont stand behind their products. Thankfully New Balance online was more than willing to do an exchange but not this store.

Paul D. Hess

I have been coming there for years. Kevin, Sarah and staff are fantastic. If you are not sure what type of shoes you need, they will help you. The return policy is out of this world. Though, coming from Merrillville, IN to Orland Park, IL is roughly 1 hr. Its worth the drive....

Jenn Jezierski

The owner is ahhhhmazing! She really wants to analyze your gait, your stance, your run...whatever it is that you need new shoes for. I live in Florida so she offered to mail them to my home for free so I didnt have to carry them on the plane. Great expirence!

Gman Greg

My wife finally found the correct shoe for walking and worrying out. The owner helped her with a correct fitting shoe. Highly recommend her and the store. Its really nice when someone can help that is that knowledgeable.

Jim B

My wife is very happy with her shoes. Owner very knowledgeable, measured and found the shoe right for her. Would recommend. This is how all stores should be run.

Troy Lojeski

Very educated sales person. He knew exactly what my husband needed. Very happy with the 2 pair of shoes .

Joseph Escalante

Super knowledgeable staff eager to help and harder to find shoes.

Monica Schaffer

They were very good with handling a person with disabilities.

Shawn Knapp

Very knowledgeable staff will help you find the right shoe

Edward Cooper

Good service, much much better pricing available on line

Michael Prachasitthisak

Pricey, but staff is friendly and knowledgeable.