REI

REI, 888 Willow Rd, Northbrook, IL 60062, USA,

Category:	Camping Store
Address:	888 Willow Rd, Northbrook, IL 60062, USA
Phone:	+1 847-480-1938
Site:	rei.com
Rating:	4.6
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 9AM–9PM 10AM–7PM

Location

Photos 100

Reviews 26

Henrique Bucher

My son, daughter and I went to this store today to buy bikes for us. I was planning on spending $1,000+ since we all needed new bikes or upgrades. At first I found strange that I could not get anyone to help me out, but I just thought the store was on a busy day. Then I tried to stablish a conversation with a gentleman about the best bike for my son. The kid had zeroed in a $350 bike but was uncertain about what he really needed/wanted. I was astounded to be met with monosylabic responses and a cold reception. I was already decided to run away from the store but my daughter asked to try one of the bikes. I conceded but the same grumpy man shouted from the other side of the store "STOP IT" to my daughter, in such a frightening way that attracted the attention of everyone in the store. My 7 yro daughter was obviously ashamed and she wasnt even in motion. We got out of that store and I made a silent promise to buy the kids the best of the best bikes WITH THE COMPETITION and to bash that store forever while Im alive.

Danel Spisak

The staff members were quick to give us a friendly greeting and ask how they could help. I was there for bike helmets for my preschoolers. I wanted top notch safety for them that would last as they grew. The gentlemen helping us asked a few questions to better understand what we liked and wanted and then steered us toward the helmet he thought suited our needs the best. He also gave us information on their lifetime membership. I love the history of REI being a co-op and look forward to their famous garage sales. I left feeling confident that my kids got the best protection there is. I appreciate the expert guidance cant wait to come back and pick out more gear for our adventures!

Caroline Betsill

Just paid over $550 for a roof box two guys came and dumped it on top of my car and said I had to fit it myself or pay for a technician! Really that is the worst customer service. For the sake of helping me for 5 mins in what is a two person job youve just lost a customer for life. Its so easily done. You may want to think your policies before your other customers start taking their business elsewhere. Thankfully a lovely man in the parking lot saw what was happening and came to my rescue otherwise Id still be in the parking lot with an unsecured ski box on the roof.

Deanna Lee

This is my second time in the store, and Im happy to say that I look forward to coming back again. The whole store is very cool. Im happy I got a membership there, I can get access to their discounts and other adventurous stuff they have going on. The employees were very helpful and friendly both times I was there. The quality of the clothes and gear is top-notch. Im looking forward to a lifetime relationship of good-quality stuff to support my good-quality lifestyle.

A Private User

REI is a member based store that sells outdoor recreational equipment. They have everything from tents to sleeping bags to hiking boots. I have shopped here numerous times and even though its a little pricey you realize that you are paying for quality. The items in this store last a long time and are a great investment. Visit and become a member. Its only $20 for a lifetime and you get 10% of what you spent at the store back.

Dane Shea

This store is awesome and always has been. The prices are a little high but the product is the kind of long lasting thing that you could pass on to your kid. They have a great membership offer where you become part of their co-op and you get some money back at the end of the year for spending a certain amount. They also have free classes and seminars that you can go to. Check this place out. Its great.

John Ivanko

I wouldnt buy my Tevas or Lowa Hiking boots anyplace else. Whether for the excellent and knowledgeable worker-owners or their quality selection of merchandise, this place will stand behind what they sell with their amazing guarantee. Complete satisfaction, or your money back. Period. Its what retail in America should be.

Mira Serrill-Robins

Good REI, had all the basics although felt more like a warehouse than others. Single floor. Very good staff. REI generally excellent, good prices and superb customer service. Lots of parking. Plus there was someone selling girlscout cookies in the entrance when I went--bonus!

David Shih

Great REI. We came to buy some snow boots for my fiancee. The shoe salesman was super knowledgeable and friendly. Service in the store was great and I always love checking out the merchandise. I recommend this store to anyone looking for good service and selection.

A Private User

This store is in Northbrook, those saying its closed are thinking of the old location in Niles, IL. Cmon, I think this location opened up in 2007! Awesome salespeople. Near the Whole Foods. GPSs often get the address wrong, its near Willow and Waukegan Roads.

Giscard Khoshaba

They have a great selection and the staff is super friendly and helpful not to mention very knowledgeable in the products they sell! my wife and I were in there for 5 minutes and they were there to help instantly! Cant beat the service!

MrRedbyrd14

Nice looking store, good merchandise, limited inventory of summer shirts in my size ( large), hard to find sales person and one person i did find was not very friendly nor interested in my purchase, another sales lady was very nice

Kyle Burson

Always love going into this place. Friendly and knowledgable staff that speak from experience (and are always full of stories), wide selection, and seems like there is always new stuff or stuff I missed last time.

Jason Hao

Went here looking for tents and camping equipment. The store is very well laid out and has a great selection. The staff were extremely helpful, and even recommended looking at options the store didnt carry.

Austin Coolidge

Good selection on outdoor items for the area. If you are looking for specialty items for a trip outside the Midwest, look online. Their staff is really friendly, consistent and knowledgeable.

Joe

This is a great REI store with a very knowledgeable staff that will help and educate you while you make your selection. Its more expensive than other outdoor stores but the quality is superb.

Chris Whiteford

REI is a great place to shop for both the outdoors person, adventure traveler, and for those who want high quality apparel. Great atmosphere and friendly knowledgeable staff, too.

Wolf Peddinghaus

Great service and nice to have location fairly close for those need to have right now situations. Return policy is great and dividend for members is nice.

Kim Rushforth

Staff are very knowledgeable about their products, and take time to inform the customer. Weve been here before and will be back again

Eric Wischhover

Wouldnt let my service dog into store. Definitely be taking my business elsewhere. FYI the internet has better deals!

Nicholas Rumas

Love this place. An outdoors-y store thats actually fun to visit. Great products, very well maintained store.

Jeffrey Kogan

Extremely knowledgable staff! Outfitted me for my first backpacking trip in 30 years. It was a success!

Don Dresser

Good equipment for reasonable prices, very friendly staff that generally know what theyre talking about.

Lawn Nectar Landscape

The people who work here make this place 5 stars! Service is topnotch! Very helpful and knowledgeable.