Sprint Store
| Category: | Cell Phone Store |
| Address: | 8600 W Golf Rd #300, Niles, IL 60714, USA |
| Phone: | +1 847-298-1061 |
| Site: | storelocator.sprint.com |
| Rating: | 2.1 |
| Working: | 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–7PM 11AM–6PM |
Location
Photos 1
Reviews 24
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Pedro Lopez
I came in after I had my phone stolen and I had my old iphone that I was using before to use as a replacement until I was able to afford a brand new phone. All I wanted was help with activating it and such. The woman that attended me refused to accept the fact that the iphone was in fact a sprint iphone and not a T-mobile phone even though I thoroughly explained the situation. She was incompetent and rude. Seemingly she did not want to attempt to even help and was only interested in telling me that my ONLY option was to buy a brand new phone right then. I left and attempted to do the set up and activation on my own by following the instruction on the Sprint website and had my phone working perfectly within minutes. I cant say about the other employees there but I do believe that there should be more training done at this location.
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Katie McGee
What a joke. I ordered online for pick up iphone 7plus. this was the closest store that had those in stock. it was an hour drive for me. I called the store to make sure they got the order and have the phone in stock. They said they got it and its waiting for me to come pick it up.. After I got there was told to wait. Waited an hour to be told sorry we solt our last iphone 7plus just couple minutes ago... I am switching from sprint. what a headache.
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Alberto Berto
Omg, what a ripped off. The manager from this store asked me to sign on a contract for a lease not a purchase and almost did until i realized it and read it, he was pushing me to sign it and kept saying that it was a great way to save money when the difference between lease $28.67 and purchase $31.00 was less than $3. The story continues but longer story short, stay away from this people, horrible store to do business with.
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Susan Carr
Unfortunately the staff is not helpful. We came in to upgrade and then were referred online. After ordering phones we made appointments to pick up in store, they still couldnt help us. They made us come back an additional time. They realized it would be problematic and yet didnt call us to change the appointment. They dont even apologize for how bad the service is they just shrug at you.
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Evilmonkey 1006
Everytime i need help this store is always helpful. If you are a sprint customer i recommend this store. Denise is a great employee and very helpful. I gave 4 stars instead of 5 because sprint 800 customer service is BS! Im old school so talking with someone in person is better.
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nikolay mihov
Staff was rude. I know it is easter but you shouldnt greed customers with " technically we are closed ". No you are not it said open on the door holiday hours. It is not my problem she is working today
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samuel martinez
It was okay but there was only one person in the morning and waited for an hour and an half. And the network sucks at 3G speeds. I could go somewhere else for 4G speeds.
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John Sam
Unhelpful staffs I was came for 60$ plan after 2 weeks them told me it was expired I already did on first week of oct Leslie dont know anything about what she do
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Kristen Olson
I have had two wonderful experiences with Melissa at this store. She was great at customer service and could answer all my questions and concerns . Thank you.
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Kyle Iversen
Absolute garbage customer service. Waited 30 min to get a phone activated. A lady who came in after me got service right away. Sprint needs to figure it out.
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Jg Rob
Removed the 50% off stickers days before the sale ended. Rude and unhelpful. Never use this location if you can help it. Go to the Devon one instead
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Valentin Minev
Waited an hour, while I was in an extreme hurry. Totally useless people. I dont understand why do they have those stores, there is no use of them.
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Berny Trevino
It takes forever to get help over the phone. O am very unhappy with there service. 90 percent of the time you cant understand the agent.
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Megan Moller
Abdul was the absolute worst at this sprint store. Argued with me when I was trying to update my phone. Very unprofessional.
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Tom Chalut
Just got off the phone with a sales rep, totally rude and dismissive. Cancelling my appointment with them now.
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Sharif Safdary
The staff is unfriendl. Will.not.come back on thos location. Does not value customers.
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R DJ
Terrible service Sprint should just close this store.
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S James
exact location on the map itself needs to be fixed.
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Pawel Dudek
Unfrendly stuff with attitude.
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merikay seybert
I got my new phone there.
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Jose Vasquez
Worst customer service!
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shahin avokh
Not helpfull at all
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gato de arena
Good service
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Katy Phommavong
Slow