Sears

Reviews 3

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Adam Arbuckle

My experience started out with calling in to schedule in oil change at 6:00 PM. I got there at 5:45 PM, and they took my car right away. I ended up sitting there and waiting as customer after customer came in after me and left before me, also for oil changes. I began to wonder what was going on while I was there. At one point, I heard them take my car out and accelerate it pretty fast around the building. At about 7:30 PM, they finally told me my car was ready. The guy said "Sorry it took so long, we had appointments". After leaving, it started getting harder to shift. The clutch pedal would go all the way down to the floor and not come up by itself. I called in to report the issue and the employee said "Stuff happens all the time, I changed a dome light and all of a sudden the car had exhaust problems". I dont care about someone elses problem... you guys had my car for 2 hours, accelerated it hard around the corner when you "had to pull it around for additional checks" I get my car towed to Sears because the manager said they would inspect it and see what could have happened and that he would give me a call back. I called in later that day and they said the manager had left for the day. The next day I call in and the employee says "He wont be here until Friday, he called off sick". He called off sick from Tuesday through Friday? On Wednesday, I call in and an employee said Sears was not going to do anything because they did an oil change and wouldnt effect that portion of the vehicle. "Ok, I get an oil change isnt going to affect that, but the employee drove my car fast around the building. Was that necessary?". The employee told me "Well we have to pull the car around the building to bring it to a different bay for different checks". Different checks? I thought I told you I just wanted to get an oil change? After about 2 minutes, the employee started getting loud with me and kept interrupting me every time I tried to talk. Wednesday after I get off the phone with the rude employee, I decide to call corporate for Sears auto Center and open a claim against the Auto center. The representative mentioned she would contact the Store Manager and have them reach out to me. I called back twice and here we are on Thursday of the next week and still no word back. Not one call from either corporate or the store manager? On the first week after dealing with the rude employee and contacting corporate, I ended up paying $170 to have my car towed since insurance would not cover the cost after towing it to Sears. I am still waiting for a call back from corporate and have heard nothing. This is the absolute worst experience with any retailer that I have ever dealt with. Vision Statement: “To grow our business by providing quality products and services at great value when and where our customers want them, and by building positive, lasting relationships with our customers.” "quality products and services" - Quality is missed by how they told me 6:00 pm would work and how my car was treated. Would you, as a Sears employee, bring your car to someone who is smoking inside of the garage they are working in and speeds around the corner with your car just to "pull it around"? "Great Value" - Sears offers groupons, so there is opportunity for cheap service, IF it is done right. An oil change takes the average shop 15 to 30 minutes. I was there an additional 1h 30m or more than that. It would be quicker to figure it out myself next time. "Building Positive, lasting relationships" - I was scheduled at 6:00 PM, and other appointments took priority which caused me to stay until past 7:30 PM when I showed up at 5:45 PM. Explain from the start that there are other appointments and that it can cause an hour or two delay so the customer knows what to expect. Dont tell them "Yeah its fine bring it in we will get it done". When I called in to check what was going on with my car, I got one of the rudest employees I have ever talked to in my life. I have never had someone interrupt me when Ive been upset until now.

TH

Theodora Tsatsos

Shame shame shame on this one time top department store. They have become the absolute worst. Will not ever buy from them again. I ordered an oven the 2nd week of February. I was on the phone with a customer service rep, obviously from a call center in a different country. I gave the measurements of my cabinet, and was directed to a certain model. A few days after the order, I checked the specs and realized that the oven I was directed to buy was going to be too large. I had to cancel and search for a new model. I was on the phone for 2 hours again with an agent who was obviously not from this country. After several delays, finally found a model myself and ordered on 2/28/17 and had to wait until 3/8/17. I decided, after seeing the demise in customer service from Sears, that Id be safer picking the item up from a store, than waiting all day for someone to decide to bestow it on me. Today, Wednesday 3/8/17, the date of my promised store pick up, Ive been calling the Golf Mill store to check that it is there before I drive there. For over 45 minutes the phone rings and rings and rings with no answer. Seriously? A major department store and no one can pick up the phone? I pressed every option with every department only so as to connect to a human. I finally reached a breathing person, who said to me Oh- you have to wait until Wednesday for this item.....I paused and replied Er...it IS Wednesday....the date that the item is supposed to be available for pick up.. Then I hear a pause, and their response was Oh....um they are taking it off the truck and theyll call you when you can come and get it. Not comfortable with that vague response, I initiated a chat, only to discover that the item was on backorder for another week delay until now Im told 3/14/17. I received no email notice, no phone call, no apology, nothing. After much correspondence with the chat person, I was offered $50, which wont be given to me until AFTER I pick up the order. Why? Sears has had my money for several weeks now, I have no oven and I had people coming over Sunday for my birthday and had cooking plans. Well no more. Sears has become a shotty substandard severely poor business. Its no wonder stores are going under, and after this, I am counting the days to sadly witness what was once an icon to bite the dust. Shame on you Sears.

MA

Mary Psihogios

I order a craftsman shelf. Even though I saw online that they had it in stock, went to the store and told me I needed to order it. Had to wait 5 days for it. They gave me the receipt and told me to come and get it on the date of delivery. So I did. Not only did it NOTcome in the day it was supposed to but they didnt even apologise for that.They told me that the truck was delayed and they couldnt get it out until 6.00 p.m.( it was 11.30) I dont understand why it would take that long to unload.And even so, how about a call or an an email about the delay.After all you ask for so much information about us right?. Obviously they dont know what they are doing. This process should of been done a day earlier than the date you give your clients. I lost half a day of not booking my clients at my shop so I will have enough time to set it up.Lost my day because of them. Not going through this again.