AutoZone

Related:	route 12 auto parts
Category:	Auto Parts Store
Address:	1690 Douglas Rd, Montgomery, IL 60538, USA
Phone:	+1 630-844-0475
Site:	autozone.com
Rating:	3.7
Working:	7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 7:30AM–10PM 8AM–9PM

Location

Photos 16

Reviews 20

David Washington

I had been a loyal Autozone customer for many years but this last horrible experience we had will be the last time we purchase anything from them. It took me 3 trips to finally get the part I needed. We were lied to and spoke to by a very offensive man working at the Montgomery, IL store. This persons name is Chuck. Chuck was rude and had zero customer service ability. I called the store, confirmed stock and put a part on hold. Upon driving all the way to the store and waiting in a long line I was rudely told by Chuck that I was crazy and I had not spoke to anyone at his store to put the part on hold. He said that the part I needed they never carry in store. This was a lie as another Autozone employee at a different store confirmed his lie. When the other store called him he answered the phone "Advanced Auto Parts". Chuck is a horrible person/employee and this experience is going to cost the company as I am personally an influence for one of their, what was, fleet accounts. The company never bothered to call me back regarding the situation. Stay away from this store. I was told by the other locations employee where I did get my part that their district manager is also a horrible person and that my reaching out to him would be useless. (proved to be true) This is an honest experience and review.

Kim Trichardt

THIS LOCATION IS AWESOME! Kudos to management! Im a single mom with three kids and AutoZone has save me a lot of money, time, and frustration over the years. I have been here many times and I have never been given bad advice. The staff is very friendly and helpful and the diagnostic test is an excellent tool. They ensure that I purchase the right product, change light bulbs, and assist with simple repairs. Not to mention they are always professional. I have advised my children to go straight to AutoZone if they have an issue and need some direction. I trust their opinion. I also have a frequent buyer card that gives back $20 in a year if you visit often enough. Also, their parts are half the price than an auto mechanic would charge. I have no idea if other locations have such excellent customer service, but this one gets five stars absolutely!

Paul Sowinski

Cam position sensor (Duralast brand) did not work out of the box- I then purchased a higher quality sensor. Auto zone manager would not refund me for this faulty item even though it showed in their computer that I had purchased it well within 90 days. I will take my business elsewhere.

Farzad Khamissi

Sounds like they dont know what to do they dont have a good salesperson their technicians are stocks never give your car to AutoZone to diagnose they almost burn up my car and I had to spend $700 because of their mistake and then they did not want to be responsible and I have a proof

Amanda Bello

Im not good with cars at all. My car battery died so I had to jumpstart it and call autozone for help! They were all so incredibly nice and patient with me. My batter was so corroded and I didnt know how to remove it alone. The guy (I didnt get his name

vanessa perez

Pq la muchacha q me estaba a tendiendo dejo de atenderme para atender a otra perdona

Rachana Purohit

They have all the inventory. Staff is helpful. However they dont know how to use the tools and products. You will need to Google.

Bryan Salis

These folks are amazing! Very eager to help and theyre extremely knowledgeable! I will never go to another auto parts store!

omar perez

They usually have what I need but sometimes feel like they can be a bit more customer friendly

Joseph Kuchar

As long as there are no customers calling on the phone you wont wait too long to check out.

abel hernandez

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