Krown Sports

Category:	Clothing Store
Address:	278 Laredo Dr, Decatur, GA 30030, USA
Phone:	+1 404-377-8181
Site:	krownsports.com
Rating:	3.1
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–4PM Closed

Location

Photos 5

Reviews 7

Mary Newton

On every level, Krown Sports failed me. I placed an order for T-shirts well before I needed them, and even visited the establishment two months before my event to ensure they could handle my order of 60 T-shirts. At first, they seemed promising, but then things took a turn for the worse. I was repeatedly lied to about when my order would be ready, and since they wouldn’t return my calls or emails, I physically went to the establishment when I was told they’d be ready, only to find out that they were not ready ….on two occasions (and they had not even started). I finally said I wasn’t leaving until I had the shirts, so I sat for two and a half hours while they started and finished my order. I was told repeatedly by the owner, AJ, that they should have never taken my business because they were too busy with tens of thousands of dollars worth of orders during soccer season, despite him being one of the employees I communicated with two months prior who said they could handle my order While I sat in the store for two and a half hours, I witnessed the most mismanaged staff that I’ve ever seen. First of all, the phone rang and rang and rang, but staff rarely picked up (which I already knew was a problem since I experienced that as well). On the rare occasion that one employee did answer the phone while I was there, she put the person on hold and never went back to pick up the phone again. I heard the owner on a couple of calls tell customers that he was too busy to deal with them. The place was a complete disaster. I now know that it was soccer season so things get hectic during soccer season (as the owner repeatedly told me as he was trying to excuse his mismanagement). I finally got my T-shirts and they were wrong! Despite my physically sitting with one of the employees when he took my order weeks prior, and showing him the correct front and back design to use, they used a design I had sent in earlier as a “sample” of what I was looking for, and they didn’t print them correctly (they left off the back design and I had to call it to their attention despite having paid for a front and back design). I’m now stuck with these shirts. They did refund some money, and gave me $20 off, but I’ve calculated that I’ve lost about $150 worth of work time dealing with Krown Sports. I am a Decatur resident and really wanted to support a local business, but never again will I use Krown Sports. They were absolutely horrible.

Fielding Shaw DeCoursey

I understand that this is a very affordable sports store and I like that they offer equipment for small kids, but when I went in the store (for a second time) to pick up a jersey that was supposed to be in, and it wasnt, I was less than impressed with the staff. After the staff called the manager to locate my daughters jersey, someone came out from the back and told a female staff member to gather all of the soccer items (minus the jersey that still wasnt available) and give them to me. The staff member looked up, ignoring me and said "why would I do that...it isnt like she has a game or something yet." Then she continued to ignore me and the person who asked her to gather the items finally gathered them for me. Let me explain to this staff member why she should have taken care of me...I am the customer and I am standing in front of you, taking time out of my busy day to come to your store, to pick up items that should have been here. She is lucky she doesnt work for me, I would have fired her on the spot.

A Private User

A new customer walks into a store and told....... "sorry were not taking business right now because were busy and dont want to lose your work". Really??? Lesson 1 - How to inform the customer. "Im sorry, were backed up a week due to the busy soccer season. May I take your business and contact you next week?" How NOT to inform the customer - "Im sorry, were not taking orders because its soccor season. My boss told me not too" Lesson 2 - Never turn away a customer. You might be turning away an individual, or you might be turning down a league with 20 teams, all of which need uniforms. Guess which option Krown Sports turned down. Thankfully there are always other businesses waiting for new customers. Overall evaluation of Krown Sports. Zero stars.

Leslie Cope

When the jersey I ordered didnt arrive the day it was promised, I submitted an email asking for information. An employee called the next business day (after hours) and confirmed they couldnt find my order. He replaced the jersey and said I would have it by Thursday. I received it on Wednesday. I expected the worst, but they fixed the problem quickly.

A Private User

$10 uniforms: Jersey, Shorts, Socks and my logo and numbers! Who can beat that. Great service and quick turnaround. Definitely recommend to anyone.

A Private User

very good customer service, Ihad to return something to get another size & they were very accomodating & even expedited the shipping on the item.

Dave Da

NEED MORE INVENTORY