SEE

Reviews 5

FE

Feli Massa

I had the worst experience at SEE with my mother. We went in to have her pick up glasses and have someone help teach her how to use contacts. First of all, the policy on exchanges had changed since the last time she was there and the excuse was the previous employee was unaware of the correct one. That says a lot about the companys transparency. The docto would not listen to why we were there. He gave his unsolicited opinion on my mothers 10 year long eye situation even though we came in with orders from my mothers actual eye doctor, Dr. Lee of Bascom Palmer (the number 1 eye hospital in the world). He said her opinion was wrong and he went on for 20 minutes about how he thought she shouldnt wear contacts. We were never there for his opinion and he failed to recognize it. Im not sure if hes unaware working in the back room of a store in Sunset Drive does not give one the same experience and practical education of someone with a grant working at Bascom Palmer, but regardless of that, his opinion certainly doesnt trump that of a patients 10-year doctor. Not to mention, he never actually examined her eyes, yet felt his opinion was justified based on not listening to her history. He was condescending, and I must say, sexist, as the only person he didnt speak over was the only other male in the store when caught discussing our situation. I felt helpless and frustrated as, up until that point, we had been nothing but courteous, I was even impressed how my mother held back her tears and held her composure through this mans infuriating monologue. After my ignored calls and walking in on the entire store staff laughing and discussing our matter when I went in to ask for a more direct number, and then being laughed at by the doctor for asking him to not address me, I absolutely was pushed to a new limit I was unaware even I had. I began to cry and try to make him understand our issue while he cut me off and talked over me. We only even received calls after leaving bad reviews. When I first spoke to customer service they were reluctant to do anything to help because we "werent actually physically threatened." I didnt know this was the new standard for workers in the medical profession, I wasnt aware sensitivity and bedside manner not only no longer mattered but that as long as you dont physically threaten someone, your employer will back your lack of professionalism and situational awareness, condescending sexist behavior, and reckless use of your medical license by giving opinions without examination or prior knowledge of a patient. We made clear we were not going back to the store, certainly not without an escort as their standards for employee/customer relations were so low. I feel they think we would ever repeat shop, despite the many many many times we said that was out of all questions, because in their return e-mail they decided to use my very upset voicemails as a way of boosting their ego, getting an upper hand and prohibiting us from the store. No worries, I have no intentions of ever going back or ever letting anyone I care about go near them. I also hope to prevent anyone else from having a similar unpleasant experience as it was truly heart-breaking as a daughter to see my mother dismissed, made so upset, and belittled by a man who didnt want to take the time to listen to anything other than his own voice. And to SEE, the fact that your e-mail says for us not to return to your store just proves how pathetic your listening skills are as I said to several of your poorly qualified employees, as soon as we walked out the store, we never had any intention of walking back in and all their solutions involving that didnt work for us. However, if it makes you feel better about your amoral business if you think you get the last word, feel free to think you got it and enjoy it and I hope you never wonder how many people will hear this story from us, read these reviews, and avoid your store because of the horrendous word of mouth marketing you put into play.

---

AR

Arturo Massa

My wife went there today to buy contact lenses, and for instructions on how to use them, following the recommendation of her ophtalmologist, Dr. Lee, a worldwide renown specialist that works at the best eye Clinic in Miami, Bascom Palmer The "doctor" at the shop, was RUDE, despondent, and said that he did not agree with Dr. Lee. When my wife asked him to please give her the instructions, he laughed at her, and together with the manager made fun of her and my daughter that accompanied her to the shop. A pathetic demonstration of lack of empathy of these terrible human beings , Avoid this shop at all costs if you have any self esteem.

---

DE

Dee Castillo

MOST AMAZING EXPERIENCE EVER!! Yanior Arencibia is the perfect person to ask for when you go in. He is extremely friendly and attentive and just an overall very personable person. Price was exactly what I expected and my glasses are the perfect ones for me!!! Definitely recommending everyone I know to this place:)

---

PA

Paula Barrera

Beautiful selection of glasses, friendly service. I did not have my eyes examined there, but had two pairs of glasses made for my high myopia, astigmatism and prisms for alignment. Very happy with the glasses. :)

---

NA

Nadia Mazinani

Yanior is a great person! He is great at his job and very helpful. He knows his stuff well and will take the time to help you without making you feel rushed. Very great service.

---

---