East Orlando Beauty Supply

Category:	Beauty Supply Store
Address:	10448 E Colonial Dr #20, Orlando, FL 32817, USA
Phone:	+1 407-286-7969
Site:	eastorlandobeautysupply.com
Rating:	2.9
Working:	9:30AM–8PM 9:30AM–8PM 9:30AM–8PM 9:30AM–8:30PM 9:30AM–8:30PM 9:30AM–8:30PM Closed

Location

Photos 34

Reviews 6

Nicole Bullen

I wanted to reply to the response of the "Owner" : I find it rather INSULTING that the "Owner" WATCHED(enough to be able to ACTUALLY COUNT how many times my child touched the merchandise), raised her voice at my children, GOT IN MY FACE, and thinks a HAPPY MEAL will suffice!!! I absolutely admit to cursing her out which was a natural and legitimate reaction to her HORRIBLE customer service and disrespect! Furthermore, video footage confirms 3 things: #1- My children WERE being supervised #2 NONE of the merchandise was damaged or disheveled that my children touched #3 Diane got in my face and became aggressive with ME! I DO NOT WANT a face to face apology and have already started the process of submitting a formal complaint with local authorities! On other sites this store has several complaints regarding racial profiling! EAST ORLANDO DOES NOT NEED BUSINESSES THAT CONDUCT THEMSELVES IN THIS MANNER!! ********ORIGINAL REVIEW******** NEGATIVE 50 Stars!!!!! Take your money elsewhere! The clerk was RUDE to me and my kids. When I tried to speak to the owner or manager I was told that they live in Korea!! The clerk got upset because my children were touching the colored die hair samples. Ive shopped in this store a few times and have had positive experiences with the everyone... there is a nice middle aged Asian lady who usually interacts with my kids so I feel comfortable allowing my kids to roam around and look at things as they USUALLY do. Today while my kids were roaming and I was trying to find products to get out of there the clerk kept LOUDLY clearing her throat and telling my kids not to touch the hair samples b/c they will break. While shes talking to my kids and Im trying to focus on products, I originally thought she was talking about GLASS bottles or something. So I looked over at my kids and she was glaring at me....I put the products down and left! The products are OVER PRICED and she was completely out of line!

Simone Jones

If I could do no stars I would. Today I went there and my sister picked up the "Tester" foundation and put a dab of it on her finger to put on her face to see if it was the right color and the "owner" told her she could not do that. She was told you can only put it on the front part of your hand and not take it to rub it on your face. My sister asked her why she couldnt do that and she responds "I dont have to explain nothing to you its policy". So my sister asked again "so your not going to tell me why I cant put this on face but I can put it on my hand" the owner says its unsanitary. How is that unsanitary? The owner then says you need to leave and my sister told her she was not leaving. She proceeded to "call the cops" and claims my sister was trespassing (how can someone be trespassing if they were never filed prior to?). As she is going back and forth with my sister I tried to purchase my belongings and asked my sister if she still wanted to get the lipstick, which I was going to pay for ...the owner jumps in and says Im not selling anything to her in a very rude way. Thats when I got pissed and told her she could keep all her stuff and cussed her out! DIANE is the rudest and she racial profiles! AND oh yeah we waited 30min on the cops to show the owner leaves and the cops never showed because she LIED she never called the cops! Such a waste I rather travel to the west side or go to the one on Alafaya.

KINDRA D

The Chinese store owner racial profiles customers especially if youre black and will follow you around the store to make sure you are not stealing. My friend and I went in there to purchase hair products and we were followed around the store. The owner asked us 3 times if we needed anything and we told her no thank you each time. She continued to follow us around and when we asked her why was she following us she flat out said "because you guys could be stealing." We informed her that we werent stealing, we are just two hard working college students (Im currently in nursing school) trying to purchase hair products and we can afford to pay for our products because we work. After that discussion, we went to the cash register and the store owner refused to allow us to check out. She said "leave, get out of my store. I will not sell anything to you guys." We stood there for about ten minutes and told her no, we were not leaving without her checking us out. After going back and fourth with her (very unprofessional) she finally decided to check us out and pay for our things. I will be taking my money else where and I will never buy anything from this store again.

va love

If I could rate no stars I would. TERRRRRIBLLLLEEE. Whats a customer service at this place?? Especially the Asian lady at the register with the black hair and glasses!! These people dont care about you and your needs their just trying to get their money AND THATS IT. the minute they judge that ur not buying you can tell they want to tell you to leave. Or they watch you like youre about to steal. Horrible. Every time I go their the experience is awful. What if I want to take my time looking at the hair BEFORE PURCHASING?? Today made it THE last time going their and its NOT WORTH IT. they DO NOT have a lot of options. You can find the basic cheap quality stuff here. But I told the lady to have a nice day still, and yet I just got an ok. So thats that. Hope yall get better business wise. Actually I could care less because Im not coming back.

mallory jordan

Usually a regular at the store but the customer service provided by the store clerks has been horrendous. They asked a friend (who was already in the store before I arrived) and I to go outside and finish talking after we were chatting for roughly 15 minutes (ABOUT HAIR). Not only did they tell us to go outside, they both pointed at the door and proceeded to give us an attitude while telling us that we were distracting them from their work. Not only do they stand over you as you shop, but they become fidgety and agitated when you take your time to shop. Dont trust of black shoppers but own a business that caters to black women... I am never shopping here again.

IamNikkiG

Dont waste your time. As I walk in with no bags might I add just my debit card. She asks "can I help? " I say "no just looking " every lace front I stop at she say "its human hair 399. " I went to the other aisle she follows me and says the price of each item I picked up. I then told her she didnt have to follow me , I have no bags so I will not steal anything. She then walks away and sits on a box at the beginning of the aisle. I left and told her they should fix the AC bc the customers shouldnt be sweating . I only gave two stars bc I was greeted when I walked in .