Shoe Warehouse

Category:	Shoe Store
Address:	933 Airport Pulling Rd S, Naples, FL 34104, USA
Phone:	+1 239-643-2559
Rating:	2.4
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 1AM–5PM

Location

Photos 80

Reviews 4

A Private User

My grandmother was recently diagnosed with cancer and has been a bit down about her condition, as anyone would be. My mother has been staying with her to get her to her treatments and thought taking her on a brief shopping excursion might cheer her up. She saw an ad in the local paper for the Shoe Warehouse saying all their shoes were handmade and that they were having a going out of business sale for 10%-50% off. Since both my mother and grandmother have narrow feet and finding shoes can be difficult she decided to take her there. It was a busy day for the store. They wandered around and selected some shoes that they wanted to try on. My mother is something of a consumer expert on shoes and said that while some of the shoes in the store were handmade, many were not, even though the store advertised otherwise. My grandmother found a pair of shoes that she was interested in and asked the salesman if she could try on a pair in her size. After trying them on she asked how much they were and he told her they were $149.00. My grandmother said that they were a bit outside of her budget but thanked him for his time. The salesman yanked the box away from her and said loudly that she should have told him what her price range was so that he could have ignored her and spent his time on other customers, while other customers began staring. When he realized that he was the center of attention, rather than apologizing, he stated very loudly to my grandmother that "if your daughter was not so cheap she would buy them for you" then walked away, leaving my grandmother standing in the middle of the store holding her purse. Horrified by this hideous example of customer service, my mother put down the shoes she was holding, took my grandmother by the arm, and they walked out of the store. When my mother told me about this incident, I could not believe that any store would condone treating a customer in this manner, so I called the Shoe Warehouse. A person named Pat answered the phone. I asked to speak to the owner and was told that he was not available. I told him that I would try back later. I called a few hours later and a woman answered the phone so I asked if the owner was available. She said he was then called out "Pat, telephone". The same man that I had spoken to earlier got on the phone. I told him that I am a freelance writer and will be doing a story on his store, then told him about the treatment my grandmother had received yesterday while shopping there. He became very defensive, making comments about how his sales people were "abused" by shoppers that would come in and be waited on without buying. He asked if I knew how hard it was to wait on people. While I can honestly say that I have never worked in shoe sales, I worked on a farm in my teens and worked my way through college as a waitress. I sincerely doubt Pat knows how hard it is to bale hay or wait tables. The difference is that I never complained about my job. Why? Well, because it was my job and, unlike Pat, I took pride in doing it well. If you do not like putting shoes on feet, then you should seek a new career. According to comments I have read online about this store dating back to March 2008 they not only have a terrible customer service record but also overcharge their customers. Trying on a pair of shoes does not obligate a person to buy them. Perhaps Pat should start a policy of "you try it on, you buy it". Of course I doubt they will get much business that way, but that is of course his option. In conclusion, due to my forgiving nature, I will be telling all my cousins and friends in Naples to be sure to go to Shoe Warehouse and try on as many different shoes as possible. Of course I will also have to recommend that, after trying them on, they leave the store without making any purchases due to their track record of poor customer service and overcharging. I am sure my grandmother will get a good chuckle out of this scenario so Pat will end up cheering her up anyway.

Martin Hussey

On Saturday, November 29, 2014, my wife, went to The Shoe Warehouse, 933 Airport Rd. South, Naples to purchase a pair of shoes. At the checkout counter she was rushed through and signed the register receipt without special notice. Once home, on Sunday morning, she noticed the credit card charge of $583.00 for a single pair of shoes. Being sure there was a mistaken credit card entry (neither of us had ever seen a single pair of shoes costing $583.00) she returned to the store on Monday, December 1, 2014. Once at the store she spoke with the manager and was informed there was no mistake, the shoes she purchased do in fact cost $583.00. At that point she returned the unworn shoes and all packaging and was given a hand written note saying she has a store credit equal to the price of the shoes. The shoes were never worn, all packing material was returned the next business day. We cannot imagine a pair of shoes costing that much and would never have purchased them. My wife is seventy years old and is very upset over this, we cannot afford this expense. The store owner was rude and condescending. We believe the store management is simply taking advantage of an elderly woman, using a technicality, to pad their bottom line, at her expense.

David McGee

Where to start. Shoes are not priced? Im told the prices are on the boxes which are in the storage room. Pardon me, did I hear that correctly the "prices are on the boxes in the inventory room and not on the shoes on display"? I pick up a shoe and have to ask the price for everyone? I told the ageing hippie anti service clerk right from Haight Ashbury that the no price policy was beyond strange and he responded that Im rather sensitive. Other than occasionally on Valentines Day Ive seldom been referred to as "sensitive". I must say Ive been in literally hundreds of shoe stores from Rodeo Drive to Fifth Avenue and this is the first one that keeps the consumer in the dark by concealing the price of the goods sold or in my case not sold. Could Shoe Warehouse know something Nordstroms, Macys and all the multinationals dont? Turns out Nordstroms has a winning formula by pricing their goods because I immediately went there and bought 3 pairs....two more that what I was looking for and guess what....all the items were priced and they thanked me for stopping by. Youll make your own decision but in my case Ill never let my sensitive, comparison shopping shoes grace Attitude Warehouse again.

Jan Hahlen

This dump does not deserve one star !!!! Beware of the owner who is a RUDE and hateful person. He ripped a card that our sales person gave me out of my hand and tore it up in front of me ! I am sure because I did not buy his overpriced $200 sandals. He SCREAMED at me to get out and that I wasted an hour of his staff"s time. Oh did I mention it was with my 94 year old parents that were looking for shoes after a failed foot SX ? The NO REFUND policy just was not an option for us since she has had so many issues. When HE found out we were not going to buy, he pretty much yelled us out of the store. My dad is a WWII vet using a walker and pretty much the kindest guy in the world. SHAME on you for harassing your customers. You are truly a disgrace to mankind. On a positive note our sales person TIm Snow? ( not sure since the OWNER ripped up his card) was amazing and very knowledgeable. He was kind and really tried his best to fit my mom with a shoe that would work for her. Good luck to you my friend. RUN dont walk from his place !!!!!!!!!