AT&T

Reviews 9

AZ

Aznariy Ramazanov

So we walked into the store for the first time with my brother and were surprised that there were only 2 customers at that time (the place is new and not so busy). However, for a simplest questions in the world we spent around hour waiting to be served. Samantha was the one who tried to help us, but apparently she failed. First of all, if she doesnt want to do something or doesnt know something, she will tell you that: 1. The system is down 2. There is no option to do this 3. You have to pay first then I can see your account 4. There is no return policy In the middle of the conversation she picked up her personal phone and disappeared inside break room so we had to finish our stuff with the manager (Ron or Rob is his name I think - excellent guy). When we walked into the store for the second time and Samantha met us again, I was already sceptical about her customer service experience. Once asked for certain phone model existence at the store stock, she advised us to look for another AT&T stores at Google Maps in the area and calling them in order to find if that model available. CAN YOU IMAGINE THAT??? I asked if there was no ability for her to check internal database system for that information, please see #2 above as her response. So we had to apply to another customer representative who was able to help us and easily find and call another store to verify our need. She is completely unfamiliar with the proper help to the customers.

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RE

Rebecca Clevenger

Just walked into this location excited to get the new Samsung Galaxy Active 8! However it was down hill as soon as I walked in...1st I was told I had to preorder as they had not been released yet. I told the associate that didnt sound right considering it says I can get it in store on the Web site. The I was told oh well we have them in the back in boxes still because the manager has been on vacation. Wait... this phone has been out for 2 weeks now... Really!!! I was walking in to spend $849.00 & walked out so irritated and question why Ive been with AT&T for over 10 years. Horrible Customer Service Experience

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FR

Frankie G

The second I walked into this store, I was greeted and not attacked (believe there is a difference) the representatives there helped me with my phone issue (my phone was acting up) and they helped me get a brand new phone and I ended up paying less monthly!! Not only that, I also had my Internet and t.v with comcast. They helped me save over $80 a month and my services were more reliable! Over all, I walked in expected to spend more and in reality, I saved more! These guys are great!!!

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Rebecca Hoyumpa

I have come to this store on several occasions for various problems and information. Samantha, Stacey, and Rob who work this store are amazing. Their professionalism, friendliness, and non-judgmental ability to explain technology and the "workings" of att for insurance, upgrades, etc. were very helpful. I have bypassed other stores just to come to this store. Thank you for having such patient, knowledgeable personnel.

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EL

Elements Of Night

Walked into the store and was surprised of the amazing deals they had with the iPhone 6 cases. I was helped by Mario and was explained everything, and while I was waiting for him to check my account. They had a tablet where I was able to see some shows on it. It was Awesome. Teen Titans was on! My new go to store.

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RA

Ratih D. L. Martial

Samantha is very helpful and friendly! She find a way to extend our sim - card monthly plan which we missed to renew, she even text and called my number to make sure the number are working!!! Tumbs Up.....

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CA

Carlos Bigott Sr.

VERY GOOD SERVICE, VERY HELPFUL....ATT&T MANAGEMENT SHOULD BE VERY PROUD OF THE GENTLEMEN TAKING CARE OF THE STORE...

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EL

Elpidio Ruiz

Very kind and willing staff. They help me save over $50.00 a month. Will recommend to all friends and family

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BR

Brendan Grad

Guys are great

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