Best Buy

Category:	Electronics Store
Address:	550 Congress Ave, Boynton Beach, FL 33426, USA
Phone:	+1 561-752-1948
Site:	stores.bestbuy.com
Rating:	3.4
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–8PM

Location

Photos 100

Reviews 4

Maryori Ryan-Perez

My husband and I bought a TV that has been back to the store 3 times due to malfunction, twice back to our house with the same problem so for the third time we head back to the store, each time they have had the tv for over a month. Being the third time and having the warranty about to expire, we asked to please give us a new tv. The last time we were there, yesterday, we waited over 40 min to be helped. The service rep. said nothing he could do to help other than send the TV for a third time for repair. So he asked the Manager, Jennifer who did not even made an effort to come out and say it herself that there wasnt anything she could do. So I demanded for her to come out, (her office was maybe 5 feet from where we were standing), she gave me the phone # for Best Buy corporates office, so that I, THE CUSTOMER THAT SPEND MONEY solve the issue myself. No wonder why the keep losing business. After 2:30 hours and very little accomplished the General Manager Sandy comes out, to tell me that if I would have bought their protection plan, I would not be in such situation, where the tv could not be replace until being fixed for at least three times by the manufacturer, despite the fact that the warranty is about to expire, and that many people buy stuff from reputable stores to have some sort of back up. All this time we had my 14 months old baby with us sleepy and hungry but we couldnt leave in the middle of it, we never thought such small issue would be such big deal for them. She was rude, unprofessional very arrogant. She treated us awful, she claimed her treatment was due to my loud voice, which I wasnt, yes I was very upset frustrated almost 3 hours and nothing accomplished was I wrong? but that did not give her the right to come in front of us with her hands on her hips showing a very careless attitude when she was the one that should care the most. Sadly the service industries is losing its essence but it is even sadder when you see companies like best buy that are in the decline and do nothing about it. I would not buy from this store ever again, I firmly believe that is not what you say, is how you say! Customer should rise up and STOP this abuse from companies and their Managers that are not longer putting the customer first!

A Private User

My husband and I purchased a 60 inch flat screen from this Best Buy location 23 days ago. We kept it in the box unitl our mount came in (it was cheaper online than in store). My brother in law and I tried to put it up last night to surprise my husband, but when we opened the box, the screen was cracked from what looks like rough handling through freight transit or store handling. The general manager, Sandy, was etrememly rude to my brother in law and was not willing to do anything for us. Our receipt says 30 days for returns, but in trying to return this woman states that there is only a two day limit for physical damage because "most people" open up high dollar purchases in the store and use the item right away. My husband and I just bought a house and had to put studs in the wall for the mount, which also caused a delay in using the item. As a consumer, I do not feel like I should have to check for damage in a store; I take their word that the item is the way it should be and trust them when they say "If you have a problem with it, you have 30 days to return it". If we would have been told about the two day period for damaged goods, we would have checked immediately. Luckily, we payed with a credit card and we stopped payment and it is in dispute. Just make sure you all check for damage before leaving the store, because they do not tell you about the two day period until you are bringing the damaged good back, and by then its too late, even if it is in the 30 day period on the back of the printed receipt. I now know why the Boynton Beach Best Buy has such bad reviews...if the managers can not be helpful, then how is the staff expected to be helpful? We will never purchase ANYTHING from this location again, and maybe not any other Best Buys, depending on if we are credited our money back. We did not want the money back, just an exchange with a product that was NOT damaged.

Greg Lyons

Had them install a radio in my car. Over priced first off. Many hidden charges. Then they short circuited my body control module in my car $1,000 part, then lied and said it was not them. Rude workers. Store manager said that they called their insurance company and the insurance company refused to repair the car, I had to do the footwork and locate their insurance company, contacted them myself, the insurance company said that they had never got a report from bestbuy the manager lied and said that he is called them and he never did to file a claim, so I filed the claim myself the insurance company had to pay for the repairs in the end after all of the damage they did to the wiring of the car it cost $2,700, they also cracked several mounting brackets in my dashboard and they found that one of the wires they soldered had shorted out and was melting in the back of the radio and could have caught my entire car on fire, the repair shop that did the work was the dealer themselves. NEVER LET THEM TOUCH YOUR CAR. Afterwards I found out that the tech they had work on my car had only been working there for a week and had no idea what he was doing the tech that was supposed to be the head one had only been there for 3 months and had no prior electrical knowledge before working there they are letting these techs work on hundred thousand dollar vehicles without any real skills training or knowledge not to mention how rude disrespectful and insulting the techs are on top of all that.

Stephen Shannon

I ordered an Amazon Fire Stick as a mothers day present which was shipped to the Best Buy at 550 N Congress Ave Boynton Beach, FL 33426. When I arrived to pick it up I was informed that they did not have it and admitted they had in fact received it but in error gave it to someone else. I was quite upset when I was informed that the best they could do was ship another out which would arrive in 10 days but if I wanted it shipped to my house I would be charged. I proceeded to call customer service and although I was still unable to get my order by mothers day they agreed to ship it to me directly. I was told the order would arrive Wed 5/17/17 but it did not arrive. Mail came again today and still no package so I called and was told due to an unexpected delay they could not tell me when I would receive my order and all they knew was that it was "in transit" which it has been showing through order tracker for the past 2 days. Aside from the fact that I was unable to give my mother her mothers day gift due to an error on Best Buys part, now I still have not received the Fire Stick which I have paid for and have no idea when I will get it. I have been offered a $15 gift card for the inconvenience but this really is of no use since I dont ever want to set foot inside of a Best Buy again.