The UPS Store

Reviews 4

ET

Ethan Gorecki

On May 1st, I shipped a one of a kind, hand made walnut bench from this store. Because I was worried about the bench arriving safely, I decided to have the UPS Store pack it for me as I was under the impression that they would do a good job with it. With packing and shipping, I paid $284.80. At no point was I given the option to declare a value or purchase insurance. A few days later, I received pictures from the recipient showing how the item was packaged and the damage it received because it was so poorly packed. I paid nearly $300 for the "certified packing experts" at this store to put a small layer of bubble wrap around my item with virtually no other packing material. Anyone with any common sense would have recognized that that amount of packing would be insufficient to protect the piece. Because I didnt declare a value for the package (because I was never given the option) UPS would only pay out $100 for the bench and a refund on my shipping. But that isnt the issue. I understand that UPS corporate is only paying for their side of this. However, it is the fault of this store for packing my piece so badly. Mr. Ed Lushbaugh, the owner of this store, refuses to take responsibility for so poorly packaging my piece. A decent business owner would do what he could to make this situation right. All I wanted was to have the piece shipped back to me so that I might repair it and ensure that the recipient could receive the piece of furniture that he wanted. However, Mr. Lushbaugh feels that the incompetence and lack of care he and his employees showed with their work is not his concern. As such, I am at a loss of several hundred dollars and the recipient does not have a usable piece of furniture. If he had done the right thing and had the piece shipped back to me, this would not be an issue. Even though I would still be at a financial loss if he had paid to ship the piece back, the attempt to make things right would have been enough. But instead, he has decided that common decency, good business practices, and customer service have no place in his store. I would absolutely recommend that no one take their business to this store. Attached is an image of how Mr. Lushbaugh believes the UPS Pack and Ship guarantee should be followed and how his "certified packing experts" pack boxes.

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Mason Smith

Go to a different UPS! Hopefully if you Googled the address for this location you will see this review! In conclusion: Your package will arrive at the location, but dont go to this location the staff is extremely lazy, unprofessional and simply rude. UPS is an awesome company, but avoid this location at all costs! I heard from several unhappy customers with this location, but I was able to experience it for my self... Visited UPS twice recently. First time I went to pick a package from the UPS store and asked if my package was there, I believe Tom said he was "unable" to check to see where the package was. Two minutes after I left I called UPS (not Middletown) and they said the package was at the location, I went back and my package was there. Second, I called this specific store to ask if I could pay for a package on Tuesday and then I would drop the paid and weighed package at a drop box on Thursday with the label. The representative on the phone asked Tom specifically if I could come into the store and have done what I wanted with my package - he said yes. When going into the store the owner and Tom were extremely arrogant, and unprofessional stating they could not do my request that just ten minutes ago they said they could. Then they said they could complete my request and after he entered all the information and gave me my quote, I stated I would not be using their packaging and I would purchase my own identical packaging to the one they gave me the quote for. After the owner stated he could not complete the request because I could not buy his $5 envelope, he said he was no longer able to complete the simple request. In conclusion, just dont go here! UPS is a great company, but clearly the staff at this location does not want to be here! It is not worse the hassle! I went to another location and they were able to complete the request and they were SUPER nice! Also, the request was able to be made online as well! Extremely lazy and arrogant owner and staff members. Avoid this location at all costs.

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A Private User

this ups store sucks the guy who owns this one in middletown,delaware is very rude dont waste your time going there i went in there 3 times prior to get three different things quoted for shipping because i wanted to begin selling some things on ebay so i wanted to get a rough estimate for the intended item to be sold on ebay well i went in there today 3/29/12 and i bought in three boxes to get quoted and one to be shipped that day well this guy starts telling me some bull- about charging me $5 bucks a quote basically $15 bucks just to tell me how much on top of the already unspoken price to finally ship these items individually he told me that i was using him because i came three prior times to get a quote on shipping and i havet payed him to ship out anything yet well i have to know what to sell the item at for the shipping quote and i told him i havent sold anything yet and how am i going to know what to price my items at if i dont have a ball park quote yeah i know i need to weigh and use a ship calulator but the store is close to where i live and i thought for ease of convience i would just bring it anyway i recommend going some where else to another ups elsewhere the guy was rude ignorant and unreasonable so much for kindness and eagerness to want to have an interest in a future customer but i will never go to that specific ups store in middletown,delaware ever again

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KW

Kw Wells

I called this UPS store to find out if they can print three attachments, I send via email. When I got there to pick up the prints, the owner said I owe $5 for computer usage. I said, I never use any of your computers,l. He said he had to use his business computer, in this case I owe $5. I was very shock for this. I didnt wanna argue with him, so I paid for the item and left, when I went to the post office, I realize he did not make me all the copies I needed and I rushed back to this UPS store within 5min apart. I advise the manager/owner about how I didnt get all my copies. He said he gave me all my 3 color copies, even though my email instruction said print it in both color and b&w. This man refuses to reprint my b&w copies even though he acknowledged he only printed the colors. After 2 minutes of exchange of words, he reprinted my b&w for me. On my way out,,I notice my sensitive information I came there to print was still on the computer and a,customer was viewing it. I had to tell the customer exit out of the browser because is my personal informal. The owner has a bad customer service, he doesnt keep customers information very secure. I was charged for computer usagr, I never used. The owner is just a bad customer service personnel.

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