Floors & Kitchens Today

Category:	Flooring Store
Address:	110 Slater St, Manchester, CT 06042, USA
Phone:	+1 860-266-1122
Site:	floorsandkitchenstoday.com
Rating:	2.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 12–5PM

Location

Photos 10

Reviews 13

Melissa

Be careful, ask pointed questions, and ask for documentation of your transactions and interactions every step of the way. We purchased tiles at this store and then called for a labor quote about a week later. The first quote we were given (for a very small shower) was $2200 and when we declined the service, saying it would be too much, the representative backpedaled and brought the quote down to $1300. When we asked why the discrepancy, the representative mumbled something about the first quote including the grout and then trailed off. With no good answer, red flags went up on our end and we started second guessing our purchase. We realized we were never given the cancellation policy and when we went to cancel the order, we were still not given the policy. In trying to work these issues out, the company has been disingenuous, condescending, and disrespectful. Overall, there has been a discrepancy in prices, a lack of transparency in their policies, and overall disdain in the way theyve been handling our complaint. Would not recommend, and definitely not going back. Contrary to the below claim, this is not a false post, but its great that they are so disconnected from their customers that they would assume customers are ganging up on them. We have called and talked to the manager who has done nothing to alleviate our frustrations.

Katherine McKenna

My husband and I were very impressed with Big Bob’s Floors & Kitchens Today Manchester’s responsiveness and thoroughness as a firm. We were searching for a contractor to refinish the floors in our new condo and requested estimates from 4 other companies. This company quoted us an unbelievably fair price and clearly explained their process and what we could expect. I had a lot of questions, but they always responded quickly with clear answers. I wouldnt hesitate to contact them again in the future and Id definitely recommend calling them if you need your floors refinished!

Elizabeth White

I hired them to refinish my hardwood floors which was under the carpet. The quality of work that they provided was exceptional. One of the rooms in the house had water damage that I didnt know about. They called me immediately and gave me a few options. They also went out of their way to come back to finish the job after i painted the risers. Their service and quality of work was beyond what i expected! I couldnt be happier with them and would definitely recommend them!!!!

Linda Franco

This was the first time that my dad and I have done business with Kitchen and Floors Today. I cannot tell you how satisfied we are with the quality of the products and especially, the old fashioned customer service that we have received. Matthew Volkert, the Store Manager went out of his way to accommodate us and followed up after the install to make sure that we were satisfied. All of our future kitchen and floor redos will be completed by this company.

Timmy Farr

Great experience!!! Ordered material that came in sooner than the lead-time. All the employees are very knowledgeable. The products offered are a great price point with great quality! I would highly recommend this company! And for the one lady that have posted negative feeds on this site, I have a hard time believing any of that is true!!

Jan Riley

Great experience. Store manager came to take measurements. He was on time. Material was in on time. Installer arrived on time. Worked steady and neatly. All in all a very professional operation. Very happy with my new floor. Going back next week to order a new kitchen counter. Would highly recommend this store.

Gina Vesho

We recently had our Kitchen redone which included cabinets, flooring, a backsplash, a full remodel. The team there was incredible from guiding us on what to select, helping with design and color, through the professional installation. We couldnt be happier and we recommend this store highly!

abigail egan

We had horrible experience. They canceled our initial installation date at 630 pm the night before then when they finally came, sales person didnt order enough material and installers couldnt complete the job and didnt come back for 6 weeks. The A+ BBB rating means nothing.

Emily Robinson

They are simply the best! They do everything they promise and then some! We have used them 3 times and will no doubt use them again. They are honest, have amazing attention to detail and if it is not perfect, they are not satisfied. They are incredible!

Angela McCalla

Matt & Vinnie were great to work with, and the contractors did a wonderful job on my kitchen and floors! I highly recommend them - super professional, great quality products. Thanks!

Edward Steven

Great service, amazing products and great prices! Way better experience all around than anywhere else.

Klaus Fiedler

They did a great quality job in my kitchen floor definitely worth the money spent.

Dave Pike

Worst Customer service E V E R !!!!!!!!!!!!!!