Nordstrom Westfarms

Category:	Department Store
Address:	600 W Farms Mall, Farmington, CT 06032, USA
Phone:	+1 860-521-9090
Site:	shop.nordstrom.com
Rating:	4.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 100

Reviews 21

Patricia Silva

My son purchased a Michael Kors pocketbook from the Westfarms store online because even though they said they had it in stock they did not. This was a gift for his sisters bday and and the delivery date was well in advance of that date. Well the package came on time and much to his surprise the package contained a pair of boots with the pocketbook receipt. After calling customer service they said that they would overnight the pocketbook and for him to ship back the boots. The whole idea of ordering online was to make this shopping experience easier. To make a long story short he did not receive the boots until well after his sisters birthday and was told if he didnt ship the boots back he would be charged for 2 pocketbooks. This is a big store and their customer service fell way short of anything but terrible.This family will NOT be shopping at Nordstrom in the future and everyone I come into contact with will here my story.Shame on you Nordstrom fir your very poor customer service!!!

david paslawsky

i had a horrible experence with the mens shoe department i use to buy from one of the male shoe salesman i thought he was nice and i would buy him thank you cards and frendshipcards i am so sorry if i made him feel uncomfeterble i thought he was a nice guy he showed his true colores reported me to the store manger and acused me of being grafic i was never grafic with him or any body in that store did not appreachate the store manger calling me on my cell phone she is rude did not have any people skills needs an attude adjustment i dont know how this salesman receved a star award for custmer servce he is not nice it just goes to show you dont judge a book by its cover that people who are nice looking can be mean and jerks the situachon was not handled right i would never buy from the mens department at nordstrom again

Justin Clark

Best part about Nordstroms? The parking. Hands down the best place to park at West Farms. Whether your in the garage or outside its simply the best. The store on the other leaves a bit to be desired. Everything is expensive, often small, and generally has a pretentious feel about it. Id recommend checking out the sister store Nordstrom Rack. Its right down the street, has a much better atmosphere, cheaper prices, and still has high quality products.

xoxoxo Love

Way too expensive and especially for such snobby service!!! Most of the salespeople there act really snobby and stuck-up!! One saleswoman in particular is really obnoxious - talks down to you like you a little child!! Sometimes they have good sales on shoes, but even these are very expensive. Nordstrom service has deteriorated a lot in recent years, it use to be a good store but now fool of stuck-up snobby salespeople just caring about your wallet!!

Joan H.

Some of their salespeople can be really pushy just to make a sale! Sometimes they will follow you all around the department when you’re just browsing which can be a turn off. I often have to remind some of them that I’m just browsing, and if I need help Ill ask. Maybe their sales managers should coach them on being more tactful when trying to make sales. The store itself is immaculately clean and laid out in a very professional manner.

little nissa

I went here a few days ago to buy my daughter a maxi cosi care seat! We were in the process of checking out and placing the order. The old lady there needed my name properly so I decided to give my credit card... And she charged me without even asking me if Im ready! Crazy thing is I didnt even have a credit limit! Im never going here again... seriously terrible customer service.. Ive never experienced this before

Bushrah Razzaq

Roseanna at Chanel counter is like my family I have know her for over 7 years now ... thank you for having her on your staff she knows what I like and always welcomes me ... customer service at Nordstrom at westfarm Ct is what I look for anywhere I go .. to my knowledge Nordstrom at Westfarm mall is the best

Jon Ransom

I dont care much for the clothes at this store. My girlfriend mostly goes for the perfumes and make up. My 4 stars is really for the restaurant inside. Extraordinary dishes and superb drinks. If they delivered, I would be very happy.

Toni Diamond

My sister and I were shopping for bridesmaids dresses for her wedding and Allison made us feel like royalty. She was so attentive and personable and definitely adds to the value of the customer service of this store.

Camila Mowerman

I love Nordstrom! They have a wide selection usually and have a great café with the best cinnamon buns! The only reason I am giving them four stars, is because they are a bit slow and not so helpful all the time.

Dave Fontano

My wife and I have been commig to Nordstrom Cafe for awhile, We love having lunch Here. The atmosphere is quaint, the Food is spectacular and the price is Fair. Nordstrom Cafe...Top of the list!

Greg Kirby

Good selection in an upscale department store. A bit pricier than other stores, but this is reflected in the quality of employees and the help/service customers receive.

Liam Bolling

Clean store (was recently renovated) and staff is extremely smart. Knows exactly whats popular and what looks good on you.

Mark Sanchioni

Ive received consistently helpful service whether Im just looking or actively purchasing.

Kevin Downey

Nice location. Usually parking close to the entrance and very clean store, well staffed.

A Zwolensky

Awesome store. High end but worth every dime. Customer service is second to none?

Angela Calabrese

Only place to shop they have a fitting room ready and waiting for me!

Milo H

Meh