AT&T Authorized Retailer

Category:	Cell Phone Store
Address:	10250 Federal Blvd #600, Federal Heights, CO 80260, USA
Phone:	+1 303-928-7877
Site:	att.com
Rating:	3
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 15

Reviews 10

Phil G

I went in to this AT&T store with my Fiance to upgrade my phone. People have told me to never go to an authorized retailer and now I fully understand why. First, it took over 20 minutes before ourpresence was even acknowledged. Then, the girl went through our phone plan and decided, without our authorization, to upgrade it to increase our data, provide 4GLTE, and give us free hotspot capabilities. We told her not to change it because we dont need any of those features and it sounds like it will cost more. She said "it wont really cost anything." We asked her how much more we will pay each month and she said "not much." We asked for an exact number and she said "it can vary depending on where you live because of taxes." We told her that she has our address so can you please provide an estimate. She said "Its not much more." She absolutely refused to even give us an idea of how much more it will cost. We decided to listen to this liar and now our modest phone bill went up $50! Lastly, they refused to transfer my contacts from my old iPhone to my new GS4. She said that sometimes the machine doesnt work so just download an app and it will transfer all of your contacts... it didnt. I had to transfer over most of my contacts by hand. Dont go here. Theyre worse than used car salesmen. Dont ever go to an Authorized Retail AT&T store. If you see "Authorized Retailer" on their shirt, RUN! Any 5 star review listed on this site is a LIE!

Larry Og

Horrible! The "manager" (heavy set lady with Billy Idol haircut) should learn some customer service skills. I was questioning the fact that this store is a "Authorized Reseller" and that I have had issues in the past with resellers. She proceeded to tell me I was wrong, she got very defensive and actually called me a "Jerk". Unbelievable. I will be following up with AT&T, and SpringMobile in regards to the manager. The guy who helped me was actually really nice. My guess is he wont be there long having to put up with a manger with a power trip and abusive attitude. STAY AWAY!!! YOU WILL GET SCREWED HERE.

Sarah Pritchett

First of all, theyre an authorized retailer. If you need to change anything after they mess something up, you need to go back to them before you can go to a corporate store. Second- when I walked into this store the first time, a disgruntled customer went up to the desk and had a shouting match with the person at the desk (the only person working, mind you). She was nice to me, but she changed my plan and everything without telling me about the $70 in fees my account was apparently racking up. Luckily a chat session online worked it out.

Lucia Hrin

Taylor and Drew were really great to work with. Taylor spent a lot of time with us and helped us set up a bundle that really works. We did run into a problem with number ports which we had to work through with both the store and AT&T Customer Service. It took time to resolve the issue but they tried to compensate us for the mix up. All in all we were satisfied with the service.

Russ Borneman

Horrible customer service. The manager Amy was horrible and yelled at me and argued loudly making the other customers in the store nervous. I think she might not be meant for customer service. Ernesto ended up helping us and did a great job. I feel sorry for him that he has to work with this woman.

Sam Hake

Went there to set up a plan and the gentleman who worked with me gave me excellent service and options for what I wanted to buy

Joshua Gallegos

No lines at this at&t store. The new manager is so helpful, plus they sell direct tv.

War Torn

Drove all the way out here cause it says its open at 9am. Its not...

Dean Brown

Not sure!!! Never been.

Jeremy George

No lines, great service.