Appliance Factory & Mattress Kingdom

Reviews 3

RO

Road God

This is without question the very worst purchase/transaction that I have ever made in my adult life. I purchased all new kitchen appliances in November 2016 (Black Friday weekend). I went in with all of my measurements and spoke to one of their sales people (John) to get some help on fitment (primarily for the refrigerator), the sales person help us find what HE assured us would fit and we purchased it. 2-3 weeks later the items were delivered only to find that the refrigerator did not fit. I called the store and spoke to that sales person as well as to the "District Sales Manager" (Jeff), only to be told that it wasnt his problem and that I needed to accept the other items and return the fridge and we would see what we could find. I declined the delivery, since I wanted to be certain that everything would match. I went in that weekend (in earlyDecember) and found something that would fit although not what I wanted and was told it would have to be ordered. So be it, I know that they dont always stock all items. I was told I would be informed when the items were in (roughly 4 weeks) to schedule appointment for delivery. I finally get a call telling me that it is going to be approximately 4 more weeks and that they would call me upon arrival. The next phone call I get is from the delivery person on February 23rd to confirm my delivery for the following day. I did not set the date for delivery because I was not aware that the items were in or available for delivery. I work and had told them at the time of purchase and at the time of reorder that Saturday was my only available time to accept delivery. After explaining this to the delivery person he nicely said ok, someone will be in touch to schedule delivery. The next contact that I had was on March 3rd from the NEW Store Manager (Nate) asking if I had received the appliances and if I was happy with them. I explained that I did not yet have them and that I would like to cancel the order and I explained my reasoning. He said he check into what he could do to make it right and if not that he would cancel without a restocking fee, without any problem. I felt better about this at the time, but never heard back from him. I called only to find out that he moved to a different store and that I was again talking to Jeff the District Sales Manager. Jeff informed me that I would receive a restocking fee because of the length of time that had passed. He would help by doing only 10% instead of 25% but that was all. The customer service with this company is beyond terrible and even the upper management does not care. I would never recommend this place to anyone, ITS NOT WORTH THE HEADACHE

AL

Alexander Lomas

Beware of Appliance Factory Warehouse... I had a good service experience with my Sales rep, but that was the tip of the iceberg. After purchasing a brand new top of the line washer/dryer from the store, I had a delivery team bring the units to my brand new home. Upon arrival, they managed to strip the bolts to the Dryer door, so they were unable to flip it to the other side. Not a big deal, but wasnt a great way to start after buying a new appliance. The two installers were able to get both units into the Laundry room, and left with out much issue. About 4-weeks later I walked into my Laundry room and it was under a few inches of water! Somehow when the washer was installed, they used a faulty braided steel line, and water was leaking in the back of the washer. I called them, and had a repairman over within 2-days to check it out and replace the hose line. He admitted that the hose line was faulty, and that he would write up a report noting the damage to the floor and baseboards of my home, but that I would have to work with the Installation team on an insurance claim. On April 20th, I worked with Zen Mykytyn on starting a claim process to get things fixed. He asked for photos of the damage, which I sent... then he asked that I get a repair quote for the services. All information was in his hand by May 4th to get approval for the work/repair to be done. 2-weeks later, I was informed that Zen was no longer working with Appliance Factory, and I needed to contact someone new. I then started working with Tom Mott, who was very responsive and apologetic at first. After going back and forth with him several times starting on May 22nd, I finally received a response on July 7th that they are not taking responsibility for the claim, and I need to go through my homeowners insurance for any repair work. Ok... so it takes 2.5 months to even get a response, and now they are claiming that it was not their fault?? I purchased new from them, paid the upgrade price for all new braided hoses, paid to have them install the washer/dryer, and now it is magically not their fault for installing the washer incorrectly. Be ware of shopping at this company, if anything goes wrong, good luck getting any sort of response/retribution.

JA

Jason Patrick

My dealings with The Appliance Factory can only be described as a disaster. Bit of a long story but I feel it should be told. I came in a few weeks ago looking to buy a washer and dryer for my new hosue. I have a closet where it will need to be stacked, so came with detailed dimensions of the closet space, explaining I need a stackable unit. After being helped by a nice salesman, we decided on a Samsung washer/dryer. As the day came for them to be dropped off, the technician gave one look at the closet and said it wasnt going to fit. I said I came to the store with detailed measurements but sure enough, he measured and they didnt fit. Something about Samsung stackable units being offset, which adds a few inches to the depth. Bummer, but ended up going back to the store that day and looking at a few more non-Samsung options that were a little smaller. I didnt see anything on the floor so went to Home Depot and found some LG units that would fit. I called up Appliance Factory to formally get my refund from the first purchase, and they said they could beat the Home Depot price by $100. I figured great, lets do it. Also, I made sure to explicitly say I needed a stacking kit, b/c apparently in their first attempt to deliver units, one was not included. So not only did I ask for one, the salesman should have known as thats all we talked about: stacking the units in a closet, even offering specific dimensions. Well fast forward to delivery attempt #2: no stacking unit. I called the store and sure enough, nothing I could do so had to reject the units a second time and reschedule another delivery time. Getting your first home is hard enough and the people at the Appliance Factory have only added to the difficulty. I will never go here again, as its clear their people do not have the expertise to assist me in an area where I need expertise. Next time, itll be Home Depot.