Pottery Barn

Category:	Furniture Store
Address:	1 W Flatiron Crossing Dr #2270, Broomfield, CO 80021, USA
Phone:	+1 720-887-1717
Site:	potterybarn.com
Rating:	3.2
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–6PM

Location

Photos 37

Reviews 4

Bret Toplyn

Ordering PB furniture has been the worst shopping experience I have ever had. We ordered a bed and frame in November, 2015. It was delayed multiple times, but not without false confirmations that it was on its way. We finally got the bed in February but they sent the wrong length legs. We called their customer service for the 6th or 7th time (no exaggeration) and they said the legs would be on their way. After a week and a half we called back and learned that they hadnt been ordered yet. Finally, we received everything and have a functioning bed. Not knowing how bad that process would be, we ordered a couch from Pottery Barn in early January, 2016. Expecting the bed to arrive in early March was fine... furniture takes a bit of time. What we didnt expect was the bed to be delayed until April 1st and now again until April 22nd. Thats more than 3 months that we are sitting on camping chairs. When you do receive the furniture finally, it is well made and is comfortable. Thankfully, also, the support folks are generally friendly and helpful. Small silver lining, and still not worth it in my opinion. Dont order furniture from Pottery Barn unless you want to receive multiple delay notifications, call their customer service frequently, and deal with various issues because some anonymous they did something wrong again. Terrible terrible experiences.

Liz Soderberg

I usually have great experiences with the customer service at this store, but was particularly impressed last week by Abrahams help. I had several large boxes of lamps and lampshades from an online order to return and he was extremely accommodating, helped me get all the boxes into the store and processed efficiently. One of the quickest returns Ive ever seen! I was impressed and so thankful.

Amber Reimer

This store has wonderful customer service. I am so impressed with the manager who helped us today and the employees, too. We will definitely be back!

Brooklyn Russo

Nice quality items, but overpriced and limited selection.