LensCrafters Optique

Category:	Eye Care Center
Address:	1855 29th St #1e, Boulder, CO 80301, USA
Phone:	+1 720-565-6969
Site:	local.lenscrafters.com
Rating:	3.8
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–6PM

Location

Photos 8

Reviews 13

David Pacheco

Major problems and delays getting a pair of sunglasses made there. I informed them when I first went in that I had a difficult prescription, but they said it shouldnt be a problem. Spent a good deal of time picking out a frame with an associate. Next day, they tell me that their lab said they couldnt make my lenses and that frame and I had to come back to pick out a new pair. I did so and waited a few weeks. When I called, they first told me that they didnt like the way the lenses were cut or shaped, so they sent it back. Then later they said they lost the frames in transit, but could order from another store with different colors on the replaceable arms for my Oakley frame. I said the colors really didnt matter (it originally had grey and red arms you could switch) and said I was fine with getting another pair that had blue instead of red. After a little over a month, they call me and tell me the frames will ship shortly. They finally came in, but they were the original colors, so I dont know if they were making up the story about the frames to cover for the delay or what. I would not be as upset, but one associate offered me a discount or incentive to "make up for it" after the initial snafu with the wrong frames. I never received any of that, and subsequently, no one apologized or offered anything for the inconvenience. Its not that I was looking for freebies, I just wanted an honest explanation.

Jen jenna

I LOVE, LOVE this Lenscrafters! Mike, the manager is absolutely the best, most knowledgeable and caring individual I have met in any company I have visited. It is because of Mike and Dr. Monica Mortenson, who is also amazing, that I will continue without question, to get my eyes checked there and buy my glasses from them. By the way, I found many more selections of top line eye ware here than in any other store in or near Boulder, Colorado. Of course what they have at this store is really amazing people, as well as an Optometrist, Dr. Monica Mortenson, I felt was really reliable and knowledgeable, and caring, as well as all the most fabulous frame styles you could ever want, that many other stores do not carry. The other fabulous thing was that although they have their own in house insurance plan, which I recommend, I already had VSP and not only did they honor discounts for this, they gave me a comparable price to their in house insurance, saving me over 40%! Truly save yourself some time, and just go here, that is why I am writing this review - I believe in sharing good information and I spent two weeks researching! Save yourself the time just go there!

Laura K Clark

I went in here for new glasses because their hours are longer than other places around, but then ended up having to take them back twice because the lenses were made wrong. Although everyone in the store was very nice about it, I just got tired of the whole thing, and after more than a month didnt want to wait any more for possibly a third mistake. Went to Front Range Eye Health instead and ended up paying $100 less on the same material lenses. The one upside to Lenscrafters: they made absolutely zero fuss when I said I just wanted to return the glasses. But apparently they never reversed the billing to my insurance, which caused them to deny my claim for glasses elsewhere. Awesome experience.

A Private User

Ive been hooked up twice now at this location. The first time the guy who helped me gave me polarization on my prescription sunglasses for an insanely reasonable price. The second time I wasnt so happy about--the anti-reflective coating that I paid extra for on my glasses crazed in the heat from sitting in a car for a few days. I wanted new lenses for free because I wasnt warned this could happen when I paid for the coating. While I didnt get free lenses (due to the "highly unusual" damage sustained by the lenses) the manager worked with me to give me a very steep discount on the replacement lenses. All in all, their sales are good and so far Im pleased with the service.

Orin Hargraves

Ive used LensCrafters in other places (IL, MD, PA) and always had a pretty good experience, but not here. They get one star for getting the prescription right, one for friendliness. The rest didnt work so well. This is not a location where they make up your glasses locally. They told me 7-10 days, but in fact it was nearly two weeks. Worst of all was the sticker shock: nearly $800 for a pair of glasses? It was not a complicated prescription and I did not choose a high-end frame. They break out as individual costs so many different line items that should in fact all be part of a cheaper package. I wont go back here, there are many better choices in Boulder for eyewear.

Greg Ishii

Looked at frames, but both times I was there they were unable to help me for one reason or another. I later tried to make a purchase at another store only to be told my insurance had already been charged for glasses from this store. When I called to try to clear it up (as directed by my insurance co) I was basically told they couldnt help me and my insurance company had to call them, thats the process...

Joseph Lee

Went in for reading glasses. Was told I needed glasses for driving. The prescription actually made it more difficult to drive. Everything within 5 feet was very blurry, i.e. my gps, dashboard, rear and side view mirrors. Actually made me nauseous to drive with them on. Gave them 3 stars for the no hassle return. Otherwise I would have rated them 1 star.

Richelle Knowles

I love this place. Everyone is so friendly and warm. Dr. Mortenson is professional and caring. Our whole family goes there for our eye care needs and we have all been extremely happy with the quality of care and service. Jill helped teach my daughter how to put in her contacts and was wonderful. We couldnt be happier to be a part of this practice.

Alexi Molden

Not impressed with the customer service here. The lady that helped me was condescending and patronizing. I was also told by another sales associate to copy a skew number for reference and she told me the exact opposite. If I could conveniently find another place to make my purchase, I would. I would not recommend this to friends.

Linda Adams

I have been going to this store since it opened. Dependent on the flow of customers it can be a long wait at times but the service is friendly and the explanation of benefits has always been helpful. I particularly like the on-site opthamology care. The Doc there identified and resolved an issues I had been having for years.

Arvind Dayal

Walked in about 30 minutes before they closed and walked out 10 minutes later with contact lenses. They accepted my prescription and old contact lenses box and gave me new ones. Great service and price, cheaper than most places.

Geoffrey Mina

Excellent customer service. The gentleman who was helping us with our sons broken frames went above and beyond to ensure he was able to see for the week while his new frames were getting ordered. Highly recommend this store.

Shannon Golden

Everyone there works hard for your business and are pleasant to work with. I feel lucky to have found a reasonably priced eyewear store combined with an optometry office where they give good care.