Category: | Gift Shop |
Address: | 1661 E Monte Vista Ave, Vacaville, CA 95688, USA |
Phone: | +1 707-455-7669 |
Site: | ediblearrangements.com |
Rating: | 2 |
Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 10AM–3PM |
BR
Brittany Simmons
I will NEVER do business at this location again. If you intend to rely on this location as a means of allowing you to express your love for a special occasion, BEWARE. If there was an option to give 0 stars, I would. I am in complete alignment with the most recent reviews of this location. Rather than doing what it took to honor the existing reservations of a very special holiday (Mothers Day) in spite of service constraints, I received a call the evening before my scheduled delivery informing me that they would be unable to deliver until Monday. What is unfortunate is that I understand that this sometimes happens and this alone would not have changed my opinion of this location. But the complete lack of customer service demonstrated was deplorable and THIS is why I will never patronize this business again. When I expressed my concern with my intended Mothers Day gift delivering the day after Mothers Day, I asked to speak with the manager. She refused to speak to me. When I insisted, she refused again and said she was too busy and even told me to call corporate to report her. This is shameful. This location will never get my business again. In fact, if I did not love Edible Arrangements and had not experienced far better customer services experiences, I would forego patronizing this company altogether.
SA
Sarah Dickinson
THE WORST! My daughter ordered an arrangement for Mothers Day and it never arrived. When tracking the order, it showed Delivered, but never was. Phone number at the store was constant busy signal, so called corp. Opened a complaint and never received follow up from them. Finally, on Thursday, I got through to the store. Apparently my order was one of their "overbooked orders and was unable to be delivered. So if its overbooked, I guess they just keep the money and never deliver? I would consider that THEFT. Promising delivery tomorrow. Not hopeful. Still have an open issue with corp, still no delivery. I am requesting a refund rather than accept their crap. WORST EXPERIENCE EVER with a fine company. Very disappointed. This store deserves zero stars.
MR
Mrs. Love
Very disappointed with this place! We NOW know to NEVER EVER order from there again, I placed a order over the phone and sent my brother to pick it up because Im out of state for business and my order was wrong, looked nothing like the picture online and the girls were so unprofessional when my brother came in one girl was just sitting there not doing anything and then they were having a hard time looking up my order because they spelled my name wrong and gave the wrong order to him, to spend alot of money on something like this for someone special to me I will never order thru this business anymore, customer service was so bad, orders were wrong, even calling there your on hold for an hour something needs to change asap! Unhappy customer
DA
dana carlson
WORST EXPIRENCE. Never will do buisness here. My mom tired to surprise me for mothers day to have an arrangement sent to my job on Friday at 4:45pm.It NEVER came. Then I called and they said well we dont do specific times so you can drive to vacaville and pick it up on Saturday. Mind you this was suppose to be a surprise gift for me for mothers day and I would have to drive to pick it up? I obviously said no,you can have it delivered on Saturday to my home. She said ok NEVER came. Worst customer Service.I would never recommend this place and its MONDAY now,I wonder if it will show up today. Do NOT ORDER FROM THEM. Highly disappointed.
KA
Kathy Le Melle
I have ordered from this location for years and never had a problem until Mothers Day weekend. The order wasnt delivered and the incorrect order was made. A week later I finally got through their line and spoke to Elaine They delivered the correct order the next day. They have fully redeemed themselves with me! Thanks so much to Elaine for correcting the problem - Ive changed my rate from 1 star to 4 stars. Elaine for President - the Republicans could really use her!
SA
Samantha Hughston
My son is in Afghanistan now and ordered an arrangement of chocolate covered strawberries to be delivered to me for Mothers Day 2017. The Vacaville, Ca. Edible Arrangements location called me at 7:05 pm and asked if I still wanted my delivery on Mothers Day, to which I responded yes. It is now Monday May 15, 2017 and not only have I not heard from them it is 1:40 pm and still no delivery. This family will not use this company again.
OT
Otay Soyangco
The delivery sucks!!! No customer service at all. What I ordered didnt get to the recipient on time, it turned out to be "USELESS"! rather than a surprise. I never had this experience from other locations until I used this location at Nut Tree in Vacaville. Ill never do any business or transactions with them at all starting today!!!
ON
One Two
Ordered a small arrangement and it arrived in good condition and on time. Would have given 5 stars but for the price has gone up way too much over the last few years considering the size of the arrangement and the fact that they force chocolate on you with nothing but strawberries in the smallest sizes.
CH
Chef S. Brown
Dont every shop or work at this store!!!They are very unprofessional and nasty!!!!! I will be calling corporate to complain. The management sucks!!! Dont shop!!!!
NI
nicole moreno
There delivery suck! They didnt put my message on the order & dropped of my order the day after it was supposed to arrive.
CH
Cherie Knight
Made an order last min online and everything worked out great! Thanks!