NAPA Auto Parts - Genuine Parts Company

Category:	Auto Parts Store
Address:	2499 Thousand Oaks Blvd, Thousand Oaks, CA 91362, USA
Phone:	+1 805-494-7822
Site:	napaonline.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5:30PM 8AM–5PM

Location

Photos 7

Reviews 4

A Private User

First of all, I checked the online pricing at Napa Online and two wheel bearings were available. I needed to buy these parts at TO for my daughter to give parts to her dad for repair. First day I attempt purchase, the price is higher in store, and I ask what kind of brand is it? The nice guy says it is a Timken (I was asking for Timkens earlier). Next trip in I order the parts, Im told they cant get any Timkens, they just carry two kinds, the Napa labeled on the computer and the Altron. They only have one in stock. Then he finds a second. I ask what is the brand name, he says theyre Napa not to sure who makes it till he brings it out..Koyo. Then I open box and notice theyre different, one has a red tab in side the other black. He says its just the plastic thing that will be removed...does not matter. Then I inspect it removing it from the plastic bag and it looks very different, one has a dull sandy band on top of the bearing the other is smooth. One is the Napa one and the other possibly the Altron as shown on Napa online. Approx 30.00 difference but I dont care because i want the best. He agrees they are different, one possibly tapered the other...He has to order the parts plus the seals needed. My total is far more than online and the prior quote given the day before. He warns me that women are often given the higher price (not news in auto repair). then proceeds to offer me a AAA discount. The one I want would cost 75.99 higher than Timkens. Im ok but tell my daughter that when she picks up the order to confirm all parts match and we get the tapered bearing. She goes in two days later they swap parts and he give her the lower end bearings with no credit to my account. She calls me and I tell her its not the parts we agreed to with the clerk behind the desk. He took advantage of you after he told us "we are often taken advantage of." IT gets WORST.

1949ala

I always get expert help,, brought in the parts off of a car I was working on. They were the wrong parts and the parts people got me squared away with the right parts, rotors pads , etc. and they help me all the time, with the right parts...

nick reister

this NAPA store is the best the staff easly know what part im talking about, Napa parts install with ease unlike pep boys parts, and all the staff are really friendly i would definatelly recomend going here

Lily Salazar