Pep Boys Auto Parts & Service
| Category: | Auto Parts Store |
| Address: | 2099 Thousand Oaks Blvd, Thousand Oaks, CA 91362, USA |
| Phone: | +1 805-497-0089 |
| Site: | storelocator.pepboys.com |
| Rating: | 3.9 |
| Working: | 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM |
Location
Photos 89
Reviews 16
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Maureen Churik
The "technicians" that "worked on my car screwed up a simple tire rotation and alignment. It took them 3 1/2 hours and all they did was an oil change. When I asked to speak with a manager they then sabotaged my vehicle by swapping the tires on the right side with the tires on the left so they would then be rotating in the opposite direction they had been - something every single person in the shop knows is absolutely wrong, and will ruin your tires. They intentionally did this in about 5 minutes after I asked the manager why it took 2 hours longer than they estimated. It was obvious they did this because my rims have scrapes on them and I know which tire was front right and which was front left - they moved them from right to left but not front to back. This is such a simple process an error is not really possible - it was definitely deliberate. Go ANYWHERE else. These guys are either completely incompetent or they are causing criminal vandalism. Nobody wants/needs either of those options. Negative 5 *
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Lisa Bengiovanni
Had my oil changed at Pep Boys... I made an appointment online days in advance, yet still waited in line when I got there. When they pulled my appointment up on their computers, it came up with the wrong information. I thought.. no biggie, computers screw up. Then they told me it would be at least an hour - even with an appointment?? It ended up taking 2 hours before I could pick up my car. When they called me to let me know my oil was done, they were AGAIN looking at the wrong paperwork and started talking about an electrical diagnosis that I hadnt ordered. I had to tell them 3 times that I didnt write that on my order form. Then, they tried to tell me my power steering fluid was low, and it would ONLY cost 50 DOLLARS to fill. fyi power steering fluid is like $5. Then they tried to sell me a "fuel system cleaning" for ONLY $90. A bottle of fuel system cleaner is $10. Apparently because Im female, I must know nothing about cars or car maintenance, because thats how they treated me.
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A Private User
sam is right they dont do smogs.. but they do send all there smogs to SMOG TEST ONLY CENTER on 50 north skyline drive rigt near Crown and Anchor pub.. i know because i went to them and they were very friendly , effeicent and knowledgeable.. helped me with my out of state honda.. and even guided me in what to do at the dmv.. i highly reccommend these guys,.. the service writer, cant remember his name very funny guy, and will chat with you all day while the tall tatooed guy does your smog..i was done before i knew it.. the smog guy explained to me what he did something about emissions and computer junk i dont understand but he took the time to help me know more about california smog checks, which i was grateful for .. these guys rock...i have found the mog shop ill be going to for as long as i am in California thanks Pep boys
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Lucy Reisch
Today I had a most wonderful experience at Pep Boys. Outstanding service. I am a Senior in WLV the place was packed with cars being worked. I spoke to Manager Ivan. I said I can come back tomorrow. He insisted he could work me in, so he said, just go pick up the part and he would take care of me. He personally did the job in 15 min himself. If I would have taken anywhere else it would cost this Senior 3 times as much. So thank you Ivan Angelino. You were my ANGEL or I would be driving with no head lights. I will be back and I will recommend your place to friends. The staff inside was also extra nice to me.
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Brian McCarthy
Walked in and asked how long the wait would be for an oil change, and was told it could take up to two hours. I was told to make an appointment the following day, and would be in and out in 45 minutes. The following day, I came in about 15 minutes before my scheduled appointment, and ended up sitting in the waiting room for an hour before they even took the car into the shop. Theres no point in making an appointment, youre still going to wait two hours.
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A Private User
Took my car here to have the alternator replaced. They used a rebuilt alternator which failed after a few months. They did replace the alternator free of charge but refused to replace the battery which had been ruined by their defective alternator. They admitted it was the alternator that had damaged the battery but their position is that they will replace a defective part but not accept any responsibility for damage caused by that defective part.
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De Wayne
I am always willing to support local business and rarely give one star to local business, but I had to on this one. I had service multiple times with this location, and I think management really need to step up and train employees. Pricing fairly without quality service leave customer feel very bad at the end. I keep getting empty promises, nothing was follow through. You really have to be a mechanic yourself to talk to these people
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Kat C.
Pep Boys consistently saves me money on car repairs! The Jeep dealer wanted $250 for a tail light PLUS labor. Pep Boys only charged $67 for the same part. Michele at the repair counter is always super helpful. Repairs and oil changes are always completed quickly. I highly recommend this Pep Boys for any repairs!
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Sophia Chang
This place is terrible. I went in with a question about my battery on a 2002 VW. No one wanted to help me. Service pointed me at parts, parts pointed me at a cashier and the cashier pointed me at the manager, Cindy. Cindy refused to help me and said she had to make a phone call. I wont be coming back here.
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Louisa Law
Inside customer service sucks they ignore you dont offer much help you end up standing around not confused. But on this particular day one of the mechanics was actually really nice and saw I needed help while at my car and helped me out when he didnt have too. Nice guy but everyone else here is useless.
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Julie Argento
Store Manager bent over backwards to have my battery delivered to my house when the online part ordering system failed and told me my battery was ready to be picked up. Great service but the online part ordering leaves alot to be desired.
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Christina Camara
Frank was the best! I was going to purchase a brake light with the part number right from my truck. He looked up the information and redirected me to the correct part. The cashier was very friendly. Great Customer Service!!!
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Chris Wilson
Great experience Today! Malik and Blue were very knowledgeable, courteous and professional. Saved me time and money by assisting me in getting the correct battery charger! Thank you for your time and energy!
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Spencer Bradbrook
Most of the people here dont know anything about cars, so you have to find one of the good guys that knows literally everything. But otherwise theyve got most anything you could need
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Diana Newell
The staff was very helpful. Even though they were super busy, they took me in for my inspection and got me out fast. Erick was great, he helped me.
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Cheri Isabella
The staff at Pep Boys Auto Parts was helpful, polite, and upbeat. I appreciate them going above and beyond to help me locate the products I needed.
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