Verizon Authorized Retailer - Wireless Plus South Pasadena

Category:	Cell Phone Store
Address:	816 Fair Oaks Ave, South Pasadena, CA 91030, USA
Phone:	+1 626-441-4000
Site:	wirelessplus.com
Rating:	2
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 11AM–7PM

Location

Photos 5

Reviews 6

emmanuel argueta

I will never go back to this store again. Ive purchased multiple upgrades for phones in the past with no problems but this last experience really disappointing and frustrating. I went in to upgrade my iphone 5s to a iphone 7. I was helped by Taylor Shelton. Things started off fine and she started explaining how we could change our plan, save money and on top of that get a free tablet in the process. Part of the appeal was "no contract" by paying 79.99 for some type of customer loyalty program. What she conveniently failed to mention was that I was entering into a 2 year contract with the tablet. I even asked to see a breakdown or printout of the things I was signing up for before paying. Taylor claimed nothing was really available to show that. Confused, I paid my balance for my iphone and she followed by getting out a customer agreement and began highlighting the important parts of the contract! This customer agreement was the very thing i asked before paying and was denied. Once she handed it to me I noticed things like early termination fee, $70 dollar restocking, and a 2 year contract. If I would have been given a chance to review this "customer agreement" I would have never agreed to the tablet. But I wasnt. Only after the fact was I able to read these details. Why call it a customer agreement if I wasnt give a chance to agree to the terms?! Im not even sure that is legal? Once I was able to grasp how I was badly misled, I immediately returned the tablet. And got stuck paying a 70 dollar restocking fee. Furthermore, I reached out to the manager Kenny and explained what happened. He said he would talk to customer support and he never followed up with me. He is also very difficult to reach with no representative willing to provide a schedule so I can call at the right time. Never dealing with this store ever again, bottom line. I will buy from Apple or Verizon directly.

Hls Limo

Number one very bad customer service Number 2 they telling you have a 14 days to return the Phone They always give you broken Referbished phone Ttey charge you $35 stocking fee their products are very bad I dont recommend anybody go in this store to sign a contract with them They are reaping off the people anybody to go this store to have a contract

Josh Leach

possibly the best experience ive come across at a verizon store. ms. molina provided above and beyond attentiveness with her thorough knowledge of the iphone/transition gave me the best "new phone buy" experience. thank you!

D.B. T

Called to ask how late they would be open (until 8 pm). Showed up an hour earlier and they had already closed (7:40 pm). They couldnt be bothered to leave the desk to explain why they closed early. Good riddance.

A Private User

avoid at all cost! Non-professional attitude. They tried to over charge my CC acct.!

Joseph Oh

Help was hard to get, never had newer models of phones. Referred to another store.