Verizon Authorized Retailer - A Wireless

Category:	Cell Phone Store
Address:	100 E Main St #140, Alhambra, CA 91801, USA
Phone:	+1 626-308-1144
Site:	awireless.com
Rating:	2
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–8PM

Location

Photos 27

Reviews 5

Dodo Star Sky

DO NOT VISIT HERE. It is disgusting, dishonest, and they will try their best to rip you off. I pre-ordered Samsung S8 plus phones from this place, everything was fine on that day, until few days later I picked up the phones When they arrived, they said we are required to purchase $100 for each of equipment protection of our phones just for opening lines with them. But I said I did not get this notify at all before I purchased these, what?? And Verizon Online official website did not mention anything of this and thus it is not official. They are trying to make it like you are required to buy the protection accessories for your phones, saying all those oh its our store policy and promotion etc, bullshit. I asked them show me the promotion if its really valid, if its valid the customers have the rights to look at it and at least know what they are paying before actually paying. The sales didnt really want to show me the details and I had to look at it myself, what a lie, that promotion is for customers who would like to purchase accessories with new phones for a lower price. It wasnt required at all. She even tried to ask me how much I paid for my own accessories since I already bought them my own on Amazon. She already violated my rights as a customer: trying to force me to purchase things I do not want to buy and even violated my privacy as a customer. REALLY RIDICULOUS! I said okay can I have a copy of it because its really a big deal if you say required to pay $200 just for activating your two new phones, just to have a valid proof, you know? (seriously, They think I would really buy what theyre saying.) They said oh I cannot obtain a copy of it (ridiculous, even Google has to put their policy out in customer faces, free for you to download online, which stores dont let you see their policy? Crooks stores.) I said okay how about just type out the details of what is on there if you cannot get me a copy of it (how can customefs not get a copy of policy if youre forced to pay for it??) The sales backed off and said ok she will just talk to her manager and she went back in back office like how other Google reviewers went through, she came back and said its okay you dont have to buy them. She even said in a way like she is doing me a favor, "oh you can get your phones for free now." What the hell? I paid the taxes already and I am going to pay for installment, what the hell do you mean for free? RIDICULOUS. And she kept trying to call the taxes I paid in the beginning down payments. No, it is not the down payments. When you are purchasing phones on installment plans, you are only required to pay for state, federal, and consumer tax only. They thought they are dealing with someone who does not understand how official wireless companies work, but they were totally wrong. I have been always dealing with wireless policies like that, trust me, this is really the first time I ever been through this ridiculous situation with a big phone company retailed store. AT&T definitly did not have this. This Verizon retailed store made Verizon look so bad, so disgusting. Bunch of crooks, I say it with my heart as sincere as I can. DO NOT GO TO THIS VERIZON STORE, they will rip you off, unless you are a lawyed yourself or bring a lawyer with you when you walk in youre completely prepared to fight for this trouble, really, I highly recommend that.

Yeyen Ong

If you want to get the best Verizon experience, do not go to a retailer. Go to the corporate Verizon offices. And DO NOT work with Michelle at this location. She is a hoax and full of greed. My family and I are ATT customers who were trying to switch to Verizon. Firstly the lady working there, her name is Michelle, tried to hoax my family into the plan by undergoing a series of number changes and ports so that she could get credit and bonuses for herself. Thankfully, I was dealing with the corporate offices of Verizon in Santa Monica when this happened. My parents are in Alhambra and I live in Santa Monica. So naturally I went to the Santa Monica one to get my SIM card and switch services. When they talked to Michelle, she did not want to collaborate. Instead, she greedily wanted to take all the credit for opening up a new family plan, instead of collaborating with the Santa Monica offices, where I was located in. Verizon Corporation shouldnt let people like this run business, my family and I spent a total of 18 hours in 2-3 days trying to get Verizon. But Michelle wouldnt budge because she was so greedy and sketchy. While the Santa Monica offices were trying to collaborate so I can also get my phone running, she refused to cooperate. The associate at Santa Monica talked to his boss and we all called the Alhambra retailer. First, Michelle refused to talk to the Santa Monica Office, and when we asked to speak to the supervisor, the supervisor hung up! How sketchy is that? Switching to another service takes work, but Verizon shouldnt let this become such an unpleasant experience for their customers by having greedy associates working for their own commission and refusing to collaborate with Verizon Corporate. This is unacceptable by all means in customer service. I DO NOT RECOMMEND ANYONE going to this retailer. Especially this lady Michelle who has caused pain and lots of money to my poor parents and brother. That is downright UNETHICAL! I repeat. Do not come here.

Jojo Alonso

Best Customer Service! What do you look for when you walk into a business? Friendly, personable, helpful, honest and is willing to go above and beyond when you need help? Well thats exactly what I found the first time I came into this store. Alvin has been so helpful and patient with me, that I cannot be more thankful that hes employed at this store. I bought the new Google Pixel here in Feb 2017. Love the phone, however, my own stupidity caused me to have the joy of visiting Alvin yesterday. I ruined my phone, felt in panic and disbelief that I was about to have to reinvest in a new phone. Throughout my stressful time, Alvin kept a calm and reassuring temperament, going above and beyond to problem solve for me. At the end, I got a new phone replacement, new insurance on the phone and a deep appreciation for amazing customer service. Thank you again Alvin!!

Steven Perumean

I came to this store looking to leave Sprint, and was extremely pleased with the streamlined process. There was no deception, all fine print was provided to me clearly, and now I can actually make calls. This is a clean and inviting store, with very professional associates. I would recommend this store over others just because they were honest and upfront with everuthing. I stopped at other retailers (ATT/Cricket/Metro) but was given the run around every single time. The bill might be slightly higher, but its nice to be able to actually to reach out to customer support. If any of you have had Sprint, you know the frustration of being looped in the automated customer service line. This store is definitely 5 star, and I will only come to this store from now on.

Yirong Zeng

the most dis honest store I have ever seen in my life. I purchased a iphone 6 plus in their store on thanksgiving of 2014. when I left they put a box in my bag without saying anying about it, just told me its a free gift. when i got home i found out it was a wifi hotspot. they charge it for $20 a month with two year contract. when i call them says i want to cancle the service, they tell me i have to return the device back to the store. and cancel the service myself by calling 611. they said they dont d costomer service. they only sell device. at the end i stil have to pay $35 for their lies. yes they make money based on lies.