The Ivory Suite Bridal Boutique

Category:	Bridal Shop
Address:	803 Meridian Ave, South Pasadena, CA 91030, USA
Phone:	+1 626-799-2991
Site:	theivorysuite.com
Rating:	4.3
Working:	Closed 12–7PM Closed 12–6PM 12–7PM 11AM–6PM 11AM–5PM

Location

Photos 11

Reviews 8

A Private User

Great buying experience. . . but . . . Gina and Nicole have wonderful taste in dresses and style. Their boutique is beautiful and not overwhelming. Also, dont be put off by their website-- their dresses actually start at around $1,700. I almost didnt go because their website states $3K. There is no pressure to buy at all at the Ivory Suite, nor will they rush you out or give you a limit on how many dresses you can try on. You basically take over the place, and it feels like your own living room. Its lovely. I purchased my dress there and felt the price was right, too. Up to this point, my experience with the Ivory Suite was A+++! Then came the rest-- Gina and Nicole know very little about shoes and undergarments. They were no help here at all, which I found a little weird. Gina was also very vague about my dresses exact delivery date, even up to just a few weeks beforehand. But the weakest link in the chain is Robert, their "unofficial" tailor. You sign a paper saying that the Ivory Suite is no longer responsible for the dress, and that you dont have to use Robert, but Gina and Nicole seem to forget that as long as you are showing up at their space to do fittings, everything that happens is still reflecting on them. Robert may be very good at what he does, but he is absentminded, defensive, difficult to communicate with and just plain lazy. I had a waist cincher for my dress (that he approved prior to my purchasing it) and then when it came time to do the work to actually get the dress to fit correctly at my waist and bust, he didnt seem to know what to do, or just didnt want to do it. Lazy! I had FIVE fittings, because he was so slow and forgetful. I paid him $450 cash, and in the end, I HAD TO HAVE A SEAMSTRESS SEW CARPET THREAD INTO THE TOP OF MY DRESS AN HOUR BEFORE THE CEREMONY AND TIGHTEN THE BUST *FOUR* INCHES TO GET THE DRESS TO STAY ON ME! I tried to explain this over and over to Robert -- that the dress was still not sitting correctly. I wish Gina and Nicole (who were at every fitting) would have been more of an advocate for me, more proactive about meeting me needs. I was their paying customer, after all, and now I cannot in good conscience recommend them after my experience with Robert.

Jerry Ge

I dont know if its the common scenes that bridal stores never allow to return BEFORE we pick the dress up but we are really disappointed by the bridal gown we ordered. The dress is more than Two Thousand dollars, we paid half of total price for deposit and imagine it would fit my wife pretty well. But when we tired to pick up the dress today, it dress is WAY too big for her and if we do an alternation it would cost us more than four hundred dollars. I dont know the normal price for wedding gown but I assume more than $2000 is already a lot and we expect it to be better than "you can alternate the dress" and "all wedding gowns need to be alternated before you can wear them". I understand that they ordered the dress from maybe some famous wedding gown producer, but that doesnt make us feel any better if the dress doesnt even fit after they did the measurement before hence. Think TWICE if you are not super rich and wish to spend sever thousand for your wedding gown. p.s. MO Studio has some really good gowns if you wish to rent one. We plan to go there and rent one. Google the name if you need it. Its in Temple City.

Azin Rajamand

I purchased my DREAM dress today. I cannot tell you how excited I am right now. WONDERFUL dress, kind and genuine stylists, and a beautiful atmosphere coupled with accessories and an awesome selection of dresses equals one happy bride. I am so glad I found these guys and did not rush into buying my dress from elsewhere. Everywhere else I went, the ladies rushed me or made me feel uncomfortable or simply did not understand my vision, especially because my wedding is three months away. Right away, these ladies were calm and had a can do attitude. I also really liked that they quickly understood my style and were honest with me in helping me find the dress, as my mother and friends live in another town and I had no one with me. LADIES, GO HERE if you are wanting something unique, glamorous, vintage inspired or simply TIMELESS. You will be one unforgettable bride.

Sherri Garvin

ON POINT!!! CONSIDER IT HANDLED!!! Working with Mesita as our Day of Coordinator allowed me to enjoy our event. She owned the event and made sure every detail was handled with care. I knew when I hired her that it would be a breeze! She has a passion and zeal for events. I would recommend her for any event..weddings, celebrations, corporate, etc. She pays close attention to detail, she anticipates her clients needs and she is very proactive. She works well with the vendors and handles every aspect of the event. She has great relationships with other vendors in the industry. She suggested some vendors for my event and they were a joy to work with. THANK YOU MESITA FOR MAKING MY PARENTS 50TH WEDDING ANNIVERSARY CELEBRATION SUCH A GREAT SUCCESS!!!

Emily Dingman

I loved my dress and the customer service was amazing! The girls always made me feel at home! I would give them 5 stars, but I have to put 2 stars because of the alterations. I paid $600 for alterations and the pick ups (to hold the train of my dress) broke during my first dance! I had barely warn my dress. All that money for alterations and for a half an hour after my first dance I had to miss my wedding so my bridesmaids could pin up my dress with bobby pins. I was so upset and lost so much time I wasnt able to have the father daughter dance. So disappointed.

Brianna Stewart

Made a last minute appointment based on positive reviews when the bride-to-be had a bad experience at another bridal salon in Pasadena. One of the two owners and an assistant were there to assist us picking out the perfect dress for the bride and were very helpful. By the end of the day, the bride found her dream dress and couldnt be happier! Although the boutique looks small from the outside, the variety of styles they have available is outstanding. I have a number of friends getting married in the area and have recommended The Ivory Suite to all of them!

dawn devine

A dream come true! I cant believe its almost been one year since my wedding. The gals at the Ivory Suite were so lovely and honest, helpful and fun- as a bride over 40, I had so many choices- just like the gals in their twenties trying on dresses! The boutique appeals to all ages and sizes, and you walk out feeling so special and appreciated. Tell all your friends. Why go to a department store when you can shop at this gem and support your local business? Enjoy!

Zena Reinhard

This is such a wonderful place! The dresses are gorgeous; for me, the perfect blend of simplicity, elegance, and the little touches that make the gowns truly unique. Its a gorgeous space overlooking Union Square, and we felt very welcomed. Highly recommend!