Furnishing America

Category:	Furniture Store
Address:	301 E Stevens Ave, Santa Ana, CA 92707, USA
Phone:	+1 714-542-7717
Site:	furnishingamerica.com
Rating:	4.2
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–6PM 10AM–6PM

Location

Photos 63

Reviews 30

Long Vo

WARNING. AVOID AT ALL COST. We placed an order for a sofa with a matching chair and ottoman, but the chair we received was in the WRONG FABRIC after waiting seven weeks for it to get delivered!!! Our order was exactly like the floor model, but ended up with a furry monster. The furry fabric was supposed to only be for the pillow that came with the chair, NOT the chair itself. Why would anybody ever order a mismatched set like this in the first place? Obviously there was no sense of quality control in the factory or at the warehouse. This mistake could have been caught by the factory with some common sense or at least by Furnishing America when it arrived at their store before delivery. Not only was the entire chair wrong, one of the pillows was in the wrong color. Our order clearly stated our fabric and color choices. Also, the stitching on the fur pillows was very low quality and looked rushed as the fur was stitched into the seams on all sides. Did they think no one would notice? Every single mistake thus far has been so ridiculous and obvious... its scary to think, but who knows what else they are trying to hide?! We contacted customer service immediately and they said they would reach out to the factory to get a replacement chair made asap. They did not follow up with us and we actually had to contact them again. This time I actually mentioned the poor workmanship on the pillows and they told me that they will not replace the fur pillows because that is how they are sewn and that they would CHARGE us if we wanted them redone. Seriously? How does this make any sense?! No way was I going to pay for another stinkin pillow. These pillows arent cheap either. If we couldve not had to buy them we wouldve, but the store says they come with every purchase. This place has absolutely no standards for their products or for their customer service, which is so sad and disappointing. Btw, they also recommended we try to pull the fur out of the seams ourselves to fix the pillows. Are you kidding me?! Anyway, the second time we spoke to them they said it would take 4-5 weeks to make the chair. What happened to the order rush?? Not acceptable. We had already waited seven weeks for our order to arrive and now we have to wait another 4-5 weeks?! We ordered our furniture so that it would arrive in time for CHRISTMAS, but that wasnt going to happen now. At least they were willing to remove the fur chair from our place...at least. Imagine having that chair in your living room for a whole month. My eyes were in so much pain. A couple of days have passed and no follow up from them again. The next time I checked in with them, they said there was a "huge possibility" the replacement will arrive before Christmas. Instead, they came to pick up the chair, but told us the replacement will not arrive until the following week. At this point I was just glad the fur chair was gone... Our chair finally arrived but they FORGOT to replace the pillow that was in the wrong color. I mentioned this to the delivery men but at this point we just didnt care about it anymore. We just wanted this nightmare to be over. We were planning to replace the fur cover with something less obnoxious anyway. In the end, they did not offer anything but an apology over the phone blaming the factory for everything that went wrong.

Holly Wingler

A friend told me of Furnishing America after I almost spent over $1000 at another store. I came here and spent around $300 less for the same items and an even better, more fashionable bed frame! Holly was great and made me feel so much better about my purchase. I will totally be coming back for my living room and dining room furniture!! So many great affordable options!

Matt Fields

After moving to California with almost no furniture at all I walked into this place and Mariah was able to make sure I had not only the essentials, but enough to furnish my new home! Once I have a little more time on my hands Ill definitely be back in to pick up a few odds and ends that I wasnt able to get last time and Ill definitely be getting in touch with Mariah!

Jessica Wuyek

The staff here are very helpful. Ive bought several pieces for my living room and bedroom and every time I go in, they remember me. They have helped me flip through catalogs to find something nice within my budget and will suggest alternate options based on my taste. They do a great job and all the furniture Ive purchased has been reasonably priced and great quality.

Betty Claycamp

What a great find! I just bought a complete bedroom set and a sofa table. Holly helped me, and I have to say the entire process was actually fun. I cant wait for the delivery to come. They also price matched one item for me. I would definitely recommend Furnishing America!!!

Dale Gallosky

The first two people who greeted me were super friendly. The sales manager who helped me, however, was super rude and just plain not with it. I told him that we wanted an open concept but the guy kept showing us ugly cubicles. The prices were super expensive for laminate crap.

Sandy G

The employees are very helpful and are very welcoming. I loved being able to see a lot of the furniture on display and being able to test it out to see what best suits you and your family! I would come here again when needed.

Oscar Salcedo

Little lost there no signage on building, then had to go and pick up furniture at different location, furniture wasnt there, worker had to go to another location to get it.

Nicholas Cies

Holly, Mariah, and Mike made me feel so comfortable. They werent the traditional annoying salesman. I am only going to go to Furnishing America for my furniture needs!

Wendy Hagmaier

I was impressed with the large showroom. Prices seemed reasonable and they have many special-order items. I was pleased with the knowledge of the saleswoman.

Samuel Han

Holly was really helpful and informative and not pushy at all. The prices are also very good and affordable/reasonable. Definitely would recommend.

Matthew Kennedy

Christina helped me and was very friendly, and knowledgeable. Great prices on very stylish furniture I hadnt seen at other places in OC.

Adriana Ramirez

Great helpful staff...great selections and prices...we definitely found what we were looking for.

Chanell Brandenburg

This place was a great find! Great furniture and great prices! Would recommend!!!

Harold Loth

Love this place! Getting ready to finally decide which sofa to custom order!

Cindy Vogt

Great service, quick assembly and a beautiful warehouse at great prices !!!