Alcosta Smoke Shop

Category:	Tobacco Shop
Address:	9150 Alcosta Blvd, San Ramon, CA 94583, USA
Phone:	+1 925-364-7900
Rating:	4
Working:	11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM 11AM–8PM

Location

Photos 100

Reviews 11

Sasha Smurf

I used to love this place, but I cant deal with this recent crap. I had been buying juice here for a while. I was talked into getting a new vape, it was time. The guy told me "if you have any issues come back, Ill take care of you." He kindly filled my tank before I left. First problem occurred when I tried to refill my top loading tank and realized he had over tightened it. No one I knew could open it, so a few days after I bought it I took it back to the shop. Pliers were used to unscrew the mouth piece, leaving scratches all over my brand new vapes mouth piece. He told me he couldnt replace it Bc he would have to take from one of his own, even though it was his screw up, not mine, and he damaged it. Fine. I just dealt with the disappointment. Two months after buying this brand new vape, it randomly just died. I tried to reset it, charge it, plug it in to my computer and it was still dead. I called the shop, who knows who I am at this point, and they told me they cant help me, that if its still under warranty I have to contact the company (even though the store clearly sold me a faulty product). I finally hunt down the company and contact them, and they say to mail it back with a receipt. I didnt keep my receipt, but having managed several businesses I know its not difficult to re-print a receipt so I call the store back, I gave them the date and amount of the sale, I give them my phone number and ask them to please call me when they found the transaction and Ill come get the receipt. I never got a call. Im really annoyed and I will never return. This is not how you take care of loyal customers.

Michael F.

I bought a bunch of diffrent items from here while passing thru. When i got home i pulled out all of my new toys to play with . Right away i had noticed that one of the more expencive items was not working. So i pull out my receipt and call the store. They tell me all sales are final but if i bring it to them they can take a lookat it. Like i has mentioned earlier i was only passing thru. So basiclyi just gave them 35 $ for there garbage.

Steve S

Great shop. Excellent section. The guys that work there are super helpful and totally down to earth. Will answer all your questions. Great customer service all around!

Trevor Bari

The owner here is the most chill dude ever, great customer service and whatever you are looking for is probably here. Would highly recommend

Chris Moskiman

Great smoke shop quality pieces for good price and Hazem is a chill friendly dude who hooks it up all the time ask for him!

Suuze Tipton

Nice selection of heady glass, lots of vases, and very cool staff. What more could you ask for?

Kyle Sohrabi

Always come here but always late when opening , not cool thats my time off wasted

William Crump

DO NOT BUY VAPES FROM HERE!!!NO RETURNS NO EXCHANGES DEFECTIVE VAPES!!

RON STROUP

Supposed to be open at 10:00. Its 10:45 and no one is there. Boo.