Harley-Davidson of Sacramento

Reviews 3

AN

Anthony S.

Ok, this is going to be a long review, but I wanted to tell my story of how I bought my first bike!!! haha My fiance and I decided to go to Sacramento Harley on June 12, 2015. We visited Sac Harley with one purpose...to pick out shirts for father’s day. Being that Im in retail/sales, I pay attention to EVERYTHING customer service. As soon as we walked in the door we were greeted by two ladies at the cash wrap with a warm welcome. While my fiance walked around to look at the merchandise, I decided to do the thing that most men wanting a Harley would do, which is gravitate towards the BIKES!!! Now as I was gravitating in awww I stopped at a tricked out 2015 Dyna Street Bob and I wanted that bike. At that moment, my fiance walked up, so i decided to tell her that’s the bike I want when time comes. She then told me, “It looks way to small for you." I kinda of chuckled (as I am a 6 ft, 250 lb dude) told her let me see, then handed her my keys and phone. That’s when a tall guy with a long beard walked up, introduced himself and asked if i needed any help. I asked him if it was alright to sit on the bike and his answer was NO!! I said, “Ok" and started to take my keys and phone back from my fiance. As I was doing this he started to laugh and said, “Of course you can! Sit on it and Ill hold it up so you can put both your feet on the pegs.” Now, imagine a 6 foot dude sitting on a Harley thats being held up by another 6’4" foot dude while my fiance whom is about 5 feet tall looking up at us as we are both looking at her for her approval. Haha!!! Now after I got the "yea that bike fits you and its definitely not to small for you” comments, Doug started asking questions. Now the reason Im glad I dealt with Doug was because he wasnt pushy and wasnt your typical "I work on commission and Im here to clean out your wallet” kinda guy, he understood that we were just looking. While we were asking questions, Doug took down my name and number, explained that if i was ok with it he would call me later to see if i was still interested in buying a Harley. I told him that I was ok with that and that I wanted to look around some more. He gave us our space and made me feel comfortable. I wasnt in a hurry to run out the door (which normally happens when you try to buy a car). About 10 mins later I asked Doug to run my info and see what he could offer me now after all that I ended up buying a 2015 Dyna Street Bob all stock and after i signed all my paper work with George I walked over to parts and got hooked up with new bars, levers, mirrors and grips thanks to Andrew. When I was buying my Harley I felt as if I was the only one there. Everybody in the dealership was very helpful and they answered all of my questions. I got to take the tour of the dealership and got to see the “hospital for the bikes" Kameron (works in service) agreed. I was so pleased with the way this deal went that I will definitely be dealing with SAC HARLEY again. I really appreciate everything you guys did to make sure I was taken care of. Thank you again for everything Doug!!!

A

A Private User

I had a bad experience at Sac Harley. After buying a 2009 Road King Classic and having an accessory speedo (nostalgic speedo/tach combo) written into the contract, I never did get the part from them because they kept ordering the wrong one (spun aluminum.) To make matters worse, they told me to wait for my 1,000 mile service to have the speedo installed because the speedo had to be calibrated at 1,000 miles and that my warranty might be voided if I rode over 1,000 miles without the major service. Long story short, a rude employee called me two days ago to tell me that they have the wrong speedo again but that it fits, so "take it or leave it" and that "I need to hurry up and make up my mind." I asked how I could get in touch with the owner. He refused to tell me. They were not waiting for me all this time, I have been waiting for them to get the right part...patiently. Ive been in contact with them at least seven times over the last 13 months and every time they said that theyre sorry that they screwed up again and Ive been nothing but gracious about it. In this case, nice guy gets punked. Guess what? Thirteen months later I have only 900 miles on the bike and they told me that they are not going to install the part now if they do get it because I was mean to the staff there (when?) and that to punish me they were returning the funds for the contracted work order to Eaglemark so I can not have the speedo at all. They still do not have the right part and now they are trying to blame me as if I said or did something wrong. These most recent events happened after I spoke to a guy in service yesterday and he told me that they now have the right speedo, but it already has 11,000 miles on it and they have to send it somewhere to be recalibrated again. I went to see if it was new like he said (with 11,000 miles?) The guy says he doesnt have it now after he just told me that he had it (???) and says hell be back. The store manager shows up, says, "Come with me" in a threatening tone and marched me into his office as if I did something wrong and brings in two other guys (one of them the owners son) so he could tell me that I get nothing and to get out of there. I never once complained for over a year while they kept screwing up the order. I have been waiting over a year to ride my bike without worrying about voiding the warranty. I wish I never bought my bike there...Vacaville (Iron Steed) is the place to go. Since dealer refuses to provide part and install per sales contract and since I have been unable to use my motorcycle as reasonably expected because dealer advised me that I would void my warranty if I rode over 1,000 miles without a major service that was to be performed when the part arrived, I demand that the dealer immediately make arrangements to have the part installed and provide the 1,000 mile service at no cost to me. Harley Davidson USA acknowledges that this is a fair demand.

WE

Wendy Weaver

Update as of Feb. 14, 2015: We were extremely impressed with our sales experience as HDSac and were equally as impressed with our first service experience. I travel extensively for work so its difficult for me to take care of things like service for my bike. When I called Levi Miller and explained my dilemma, he found a time that he could work in my bike that was going to make it easy for me to manage. When I got to the shop, Levi walked me through each step of the initial inspection, explained all of the services that would be done and then assured me that my garage queen would not be left outside overnight, even though it was going to be several days before Id be back in town to pick her up. When her service was complete, Levi again went over everything that had been done, including a warranty issue that I didnt even know was needed. Added bonuses: The bill came in slightly under what wed been quoted, they gave her a much needed bath and Levi took all the time we needed without rushing us at all - even though the shop was swamped with people on $1 beer day. Outstanding service man and he was training a new person who was very personable, eager and gives every indication of being equally as good. =========================================================== I almost never give 5 stars on a review but we had such a positive experience that I honestly cant say there is anything I would have liked to have done differently. We had been looking at bikes for several months and were finally ready to pull the trigger but after visiting two other dealerships, we were very unhappy and frankly amazed at the lack of customer service and in one case even common courtesy. We wandered into the shop on a Sunday afternoon and were greeted by Anthony who was a super friendly guy but didnt smother us. It just so happened that they had the 2015 version of the bike wed attempted to make a deal for at the other dealership. Im sure we werent the easiest sale there is but these guys were very laid back, patient and so easy to work with. Not only did they put us on the bike that wed been waiting for, but they also made it a point to introduce us to everyone wholl be servicing our bike in the future. The short version: No pressure, extremely laid back and friendly, very helpful and willing to make the deal that we needed to feel great about our bike. If there is anything I might have walked away wanting - it is one of the striped shirts with the big patch on the back that all of the employees were wearing. Itd look great on me!!