The Hub

Category:	Bicycle Store
Address:	953 Pleasant Grove Blvd #100, Roseville, CA 95678, USA
Phone:	+1 916-771-4821
Site:	norcalhub.com
Rating:	3.6
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM 11AM–5PM

Location

Photos 72

Reviews 5

A Private User

I used to be a part of the team for The Hub. But even though I was part of The Hub team, I always felt like I was being ignored. Heath the owner of the shop is something else, I try to avoid this guy as much as possible, Alot of people say hes in his own little world, and hes the king of that world and pays no respect to his customers nor his employees. Ive seen many bike mechanics come and go through out the years in that shop, as well as many customers. And the reason why I always hear they have left is because of Heath. The bike shop gets alot of business from the local residents. But the people who are really into cycling move on and find other bike shops to go to. Like myself, The Hub is the closest bike shop to me, but now if I need a part right away Im willing to drive another 10 miles or so to any other bike shop besides The Hub to get that part. And I have heard the same from many of my cycling friends. Recently The Hub has been going downhill, all the mechanics have left, and Heath hired new mechanics but non of them know how to simply build up a bike, so Heath is the only one who can build bikes over there, and I wouldnt trust any of the other mechanics to do anything on my bike seeing that they dont even know how to build a bike. Alot more of the team mates for The Hub have left to move onto other bike shop teams. And I was talking to a guy a week ago, and he was telling me he couldnt wait to get off of the team and find another team. He has also told me that their were alot of great people on the team, the shop just didnt put anything behind their team. No group rides, No one coming out to the races, The team tent is brought out by one of the racers just so he can feel like he has a team out there. No help is given to this team by Heath. The bike shop started out strong, but its slowly going downhill. Id hate to see it go out of business, but I wouldnt be too surprised if it did. Im posting this to hopefully turn on a light in the owners head.

D Chester

Searched all over NorCal for a new Intense Tracer 2015, upgrading from my 2001. Not many shops offer Intense, although there were some online stores I could easily have bought through. One other shop could have ordered Intense but chose to try and sell me on Santa Cruz - just, no. I found out about The Hub just last year 2015, had no idea about this place. I did what you do, read reviews, learned about the shop. I always go in with an open mind and assume not everyone has the same experience. Not everyone can connect with the culture of bike shop owners/employees. I knew what I wanted and that had no bearing on who was selling me the product. I asked questions, rode the bike around, asked more questions. They didnt have the exact model/size I wanted to demo. They did have the Spider 29c, which I didnt think I would be interested in with it being more trail associated. I wanted bigger, enduro, all mountain. Ended up taking the Spider and it was the right choice. I love Intense and the Spider is exactly what I needed. No sales pressure, just excellent knowledge from Heath. The guys at the shop know their craft. It does help if you yourself know what you want, what youre talking about. If youre a little grey on technology, make it known so you dont feel talked down to. Theyll explain it. This shop does have high end products, but they can help with just about every level. Be realistic, use common sense. I love that if I call asking for a product, Heath, Andy, Ben, all - will set aside what I asked for. I TOO have to drive 20+ miles but what the heck. Go eat at Chandos while youre out. Relax and go ride.

Steven Dodd

I finally understand why Ive heard so many negative things about this shop in the past. Do you really want to shop somewhere the owner refers to his customers as a "tool", "waste of time" or a "bad customer"? The owner publicly posted about me "a total tool and a waste of my time" and says that its his "job to charge as much as possible". Ive purchased a number of random parts from this shop (and paid full price) but have always been offered a discount on big ticket items. I called them up last week about another big ticket item and asked if I would be given the same discount (not demanding, just inquiring). The owner immediately gets hostile, calls names, refers to me as a "bad customer" because I didnt pay full price on big ticket items in the past. Its important to note that these discounts were offered by his staff, I didnt even ask! The owner then said "its my job to charge as much as possible", calls me a bad customer for not paying full price in the past (did he expect me to insist on paying more when they offered me a discount last time?), then hangs up on me. Then when I post a review of his shop on a forum, he publicly replies to it that I am "a total tool and a waste of my time". The shop owner truly does not value his customers and I only wish I had realized this sooner to shop elsewhere.

Chad Jones

Went in today with a friend and his wife who are "bike people" to find a bike for myself and my son and they were just as shocked as I was at the complete lack of courtesy or customer service by the staff. It reminded me of my time living in the former Soviet Union. Fortunately, in this great country, we are free to "vote with our dollars" and simply shop elsewhere. I suspect we simply werent as cool as that staff thinks they are. Im sure if I could ride 200 miles in twelve hours, they MIGHT have treated us differently. From other reviews here, it seems like the owner is a good guy; I feel bad we didnt get a chance to meet Keith. My favorite part of the visit was when I asked about a bike for my son and the salesman swung his arm in the general direction of the back left corner of the store and said,"Theyre over there." I smiled to my friends and as we walked out, I pulled out the business card of the other bike shop we had just visited. There, the gentleman who just recently rode 200 miles in twelve hours still had enough energy to share his knowledge and passion with an older, very uncool and overweight guy who just wanted to get a bike for himself to try and keep up with his son, who at nine years old seems to love the sport.

Stephan Vonderkek

The service well lets just put it this way.. I came in there a few days before and they told me they could build a wheel for me.. and before you know it they were like well I cant fix that wheel you will have to take it to the manufacture from where you got it from and have them build the wheel for you.. and the other funny thing is that I went to get two bolts for my bike and completely over charged me by 800% each bolt was $8.98 its like come on and most bike shops would just give it to you for free they are like a dime a dozen. So to be honest they claim they are such a great christian bike shop.. just please dont every broadcast your adds over a christian radio stations and then rob your consumers its just not morally right! Who care about money it just comes and goes! True people dont! Then people wonder why Religions get a bad rap due to the people who proclaim they are the followers of GOD and try to help everyone one out and rip them off!!!