Pacific Grove Hardware

Reviews 11

JA

Jamie Awamleh

Ive always received the best of service--each and every time. Well, I have to add: the frustrating, disorganized and in the end, truly distasteful manner in which the staff addressed an on-going problem left so much to be desired that I took my concerns to the manufacturer, themselves. The manufacturer in stark contrast to a month of PG Hardware visits, (resulting in our purchasing product that could neither be used nor returned), offered to provide a new filtration system well beyond the fittings and filters that I had been battling. I am a huge supporter of local businesses and am so terribly disheartened with my experience at PG Hardware. Please know this was a mix of good service blended with some truly poor service. This experience reminds one that while we so love to develop those small town relationships, where we send both local and out-of-town guests to our local businesses to keep them thriving; it is a two-way street, is it not? These small businesses cannot expect us to be loyal if we will not be guaranteed at least the same level of expertise, hereto, the same return policies as their larger competitors. I take my responsibility seriously in a small town, I shop at my local markets, vendors, specialty shops; I buy my groceries, specialties, gifts and food at the local markets as often as I am able; and yet, I was resolved after yesterdays phone call with PG Hardware to never do business with them again, cancelling plans to purchase a more expensive under-the-counter filtration system and buy it for less at one of their competitors. I have to say, after the phone call with PG Hardware yesterday, I was concerned the meaning of "small town hardware store" was lost to these gentlemen or the larger company. It was a month filled with the crazy run-around of supposed expertise across the board. In spite of all of that, I still wanted to call the manufacturer today and I am so glad there remained that one last fiber commitment that there might be someone, anyone out there with a sense of decency left, who would step up and help resolve this issue.. I am thrilled and happy to report a company called Instapure still has a heart. I received truly great Customer Service each time I called. I received what they promised when they promised it and they listen, truly listen...to you! In fact, through truly listening, we discovered misinformation and a lack of expertise that misled much of our search for parts and they chose to resolve the issue by shipping out a brand new filtration system. I may end up back at PG Hardware some day, but it may take a while to rekindle faith in their small town abilities again.

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JO

Joan McCleary

I love Pacific Grove Hardware! They handled all of the needs for the Pacific Grove Art Center when I was the director there, and my husband John and I buy all of our hardware items at this wonderful, locally owned store. While the "big box" stores just tell people that they dont carry something or direct them to a website, when I called PG Hardware I was invited to come into the store so they could help me order an item. Their staff member spent a good 15 minutes on the computer showing me portable electric baseboard heating units that were in stock at their warehouse. He explained some of the different features to me and helped me decide which one to order. I was amazed when he said that the item would be available for pick-up in the store in only two days! This store offers the best, most friendly, personal service Ive ever seen anywhere. I highly recommend it!

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JU

Juliette Ferguson

Yesterday, my foster dog chewed through two leashes (for fun) and my own dog "Ella the Moose Ferguson" was pounced on and her chain collar broke - Well, needless to say, I was having a hard time, could not find a store with a leash and walked into PG Hardware (dragged in by Ella) with her broken collar. A wonderful employee pulled out his tools and fixed it for me - for free - and I cannot tell you how much that meant to me - especially on that day and at that time. Thank you for being a quality local store and going way above in customer service - you have my loyalty forever! Juliette "Jette" Ferguson, Sothebys International Realty, Broker - Associate, Realtor, Pacific Grove.

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GA

Gary Karnes

Ive been shopping at this hardware store for years. They seem to have everything, plus good neighborly customer service. Recently, I needed a 44 cent cotter pin for my button machine and two store assistants spend 15 minutes clipping it on for me. You cant get service like that. Thanks guys! Ill be back.

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A

A Private User

If you need it and they dont have it, you can rely on the friendly, neighborly fellows at "PG Hardware" to refer you to where you might find it ~ or offer a suggestion of what else might work. A busy place but never too busy to help.

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RO

Robin White

I wouldnt consider using any other hardware store. Service is always above and beyond. The staff is there to help you solve problems, not just sell you stuff. Five stars. Robin

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HA

Harold Hawkins

The service here is world class. Everyone who works there is well informed, attentive, and friendly. Hands down the best hardware store Ive ever been to.

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HO

Holger Hubbs

I enjoy going to this hardware store. Very friendly and knowledgable staff. They have a great selection of everything ;-)

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A

A Private User

Great local hardware shop, these guys are super friendly and super helpful.

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TO

Tod Lindholm

PG is fortunate to have this store.

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RY

Ryan Hurley

The best

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