Category: | Optician |
Address: | 729 Santa Cruz Ave, Menlo Park, CA 94025, USA |
Phone: | +1 650-322-7502 |
Site: | accentoneyewear.com |
Rating: | 4 |
Working: | 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–5PM Closed |
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Tabitha Blunt
My husband and I were loyal, long-time customers, but these people are not what they used to be. After two re-checks from my eye doctor and another pass to correct the progressive lenses they made, I was still experiencing screaming headaches. The glasses were just wrong. After five visits, I returned the glasses and asked for a refund. Although there was no no-refund policy stated, the owner refused to return my money. She no doubt resold the frames and got a refund from Zeiss for the defective lenses, as is the practice with lens companies. I pleaded with the owner over the course of many months, but she refused to refund my $500. She also lied to my credit card company saying I had not returned the merchandise, so I lost my dispute. But a complaint is on record with the BBB. This is no way to treat loyal customers. I might add that the owner, Eva, is very pushy about upselling her most expensive frames.
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Henry Meyer Daghighian
Precision is my number one criteria for choosing a prescription eye glasses provider . Accent On Eye wear exceeded my expectations in handling a complex prescription with their great service .I highly recommend them.
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Melanie Stone
I love this place! It has the best selection of really cool frames -- far-out to hipster. The staff is super friendly, knowledgeable and nice. I have been shopping here for over 5 years.