J & L Jewelry

Reviews 7

DA

Dave Goodman

On November 20, 2015 I brought a fashion watch to J&L to have the movement replaced with a new quartz movement. Today, February 18, 2016 (Almost 3 months to the day I dropped off the watch) I was called and told to pick up the watch at no charge due to the length of time we had to wait. Up until Tuesday when I called they did not even know I was still waiting for the watch. Several calls went UN-returned by the staff in January and February. When I spoke to the owner who brought me the watch I was told, "We lost the numbers on the face and could not replace them so we are not charging you for the repair." That was not what I was told on the phone. The owner went on to tell me that it is a cheap Chinese watch. That was the excuse for the damage they had done. No apology. No explanation. I was not happy with the presentation. When asked what I wanted for compensation I answered, "$500.00!" I was told that I was trying to rip them off and it was not going to happen. I was countered with, "We will go on the internet and find a similar watch but it will not look like this watch." It is a fashion watch, not a fancy Swiss Rolex, just a pretty watch that my wife loves. She would most likely not like a replacement watch and that was the idea behind having the movement changed to a quartz so she could further enjoy the watch. I was loud but never disrespectful. I was very disturbed at the calculated answer I received when they were well aware of the damage they did to the watch. It was criminal for them to behave in a callous and arrogant manner. Any company who does not own up and accept responsibility for the damage they have done are just ripping off their clients. It is disrespectful! I feel that I was bullied by someone who was 100% aware of the damage they did but not willing to make it right. The excuse used over and over again was, "It is a Chinese watch" Well congratulations on having a successful rip-off shop in Long Beach where you take advantage of the people you pretend to serve.

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AU

Autumnn Wind

Bought a necklace there last year ...they swore up and down its real silver 100% not plated or some cheap materials. After 2 days, my neck turn red itchy red welts that would no even go down with steroid cream. I m allergic to cheap metals and that is why I asked the metal. They just lie so they make the sale. Now I dont but anything. Only thing I do is change battery or shortened the band on my watches. Dont buy anything or bring in anything nice to fix. You never know whats going to happen to it.

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SU

Susann Fitzpatrick

I am so incredibly happy with how every meeting, phone call, and email went at J & L Jewelry. They are so professional yet sweet and comforting as they explain designs and make these huge decisions with you and your loved one. There is never any pressure or the feeling that they just want to sell. They truly want to make you happy and create something that you will be proud to look at the rest of your life! I know thats what Im doing with mine. Thank you so much Set! We appreciate you so much!

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A

A Private User

This place has the best service around. Just when you think customer service is dead... Its not here. They have great jewelry and watches in all price ranges and they wrap beautifully if you need your item for a gift. Just stop on and say hi... They are always busy too. The owner is so knowledgeable. Check it out for yourself.

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RA

Rachel Florido

I loooooove working with Janis and her team at J&L! Josh helped me pick out a watch for my boyfriend during the Christmas time, and it has become my boyfriends favorite watch! Friendly staff, beautiful jewelry, and great service!!!

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BA

Barbara Alpert

it is decorated so beautifully that you want to look around and probably see something that you want to buy. the staff is so nice! I am coming back.

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AL

Alex Sowa

Awesome place :)

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