Pep Boys Auto Parts & Service

Category:	Auto Parts Store
Address:	2671 Randolph St, Huntington Park, CA 90255, USA
Phone:	+1 323-583-6855
Site:	storelocator.pepboys.com
Rating:	3.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 95

Reviews 19

Daniel Machado

First of all I came in for a simple alignment because my mechanic said I needed one so I kindly asked for an alignment because I have the lifetime alignment program with them that I paid for and this idiot asked me. How do you know you need an alignment? And when I told her she said You dont need an alignment you need new tires when I just bought some pretty expensive brand new continental tires from them 3 weeks ago. This really pissed me off but I kept my cool and I said I just wanted the alignment but she refused to service me and said I needed to go to a different location where they had me on file so asked to speak to another representative and he told me the same thing. So now instead of listening to these idiots I decided to call the service manager in Downey on my cell phone and he really helped me out and apologized for everything and said these workers were very unprofessional and he spoke to them and cleared everything up but it still took them 5 hours to finish servicing my car even though I had an appointment which is ridiculous! I am extremely disappointed and will never recomend this location to anybody. They did a bad job and these workers are idiots and the other people waiting for their cars had the same problem I would never ever trust them again with my car. I recommend going to any other location like in Downey where they really take care of you.

Carlos Gonzalez

+2 star. Average place with nice cute service advisor. I love the alignment of my car, and my new kicks. FAST ACCURATE ALIGNMENTS! (Average isnt bad) -1 star for the additional damages to my back bumper (I was gonna replace it once it broke completely, and that just so happened here, so I had to buy one) Did you push it up the rails from the bumper? I dont mind, just you know... Let a guy know so that the bumper doesnt drag on the floor after driving away from location. Thanks for the motivation to finish fixing the bumper, although it was still functional. Lol. -1 star for saying, "just come in, you dont need an appointment." And then giving me an appointment for the next day after showing up to the service shop because yeah, understaffed. -1 star for giving me a false reading that would have cost $75 dollars + time. (Its only going to cost me time at the service location, which is ok with me, but still, someone else might have issues with something like this.) +1 stars for the discounts on the services provided and the discount on a purchased item.

Brandon Holly

I waited for over 4 hours for an alignment check, not even an actual alignment. Was told that I was next in line, which turned out not to be true. Typically, when there is going to be a delay I am told and just come back for the vehicle. They kept making it seem like the wait wouldnt be too long. There is no coffee or water in the waiting area, so waiting is miserable unless repairs are relatively quick. It also seemed like some people got in and out who got there after me. I am very disappointed.

J. Salas

There probably greet you nice when arriving at the store but the waiting time is always a lie . They say 1 hour is more like 4 hours. They can just say is going to be a long wait and let me decide if I want to wait or not, dont just lie. To top it off they where about to let me drive off with nails in my tire which they where aware,cause they told me about them . Obviously safety of there customers is not in their priority list Is they where letting me drive off with nails in my tire.

juan talavera

Worst service i have ever experienced. I took my vehicle to diagnose the check engine light and what they told me didnt not add up.they said they had to do more diagnosis to find the problem and that it would be around $700 just to find out whats the problem. I knew something was fishing, so i took my car to a local mechanic and found out that it would be $200 to fix my car completely! Im never going back to pep boys and i advice anyone thats thinking of going there to not go.

El Skrawlr

Went for a scheduled maintenance of oil change, tire rotation and reset of both oil change & tire rotation indicators. First, they used the wrong oil of 0w20 when the manual says between 5w30 & 10w40. Second, they didnt do the tire rotation at all so that indicator is still on. Third, the guy who parked my car had sneezed on my steering wheel without telling me a thing. Last time Im going to that Pepboys.

jose miguel

El servicio muy lento y supuesta mente tenía el servicio de balanceo y rotación cada ciertas millas y por no querer trabajar el encargado me dijo que no lo necesitaba pésimo servicio

Michael Davis

Made an apt on phone. Arrived ahead of apt. After a half hour I checked and found they had not even put car in bay yet. When I asked I was told that he told me when making apt that he would "squeeze" me in. Not how I remember it. They are supposed to have a 30 minute guarantee. But he did not put a time on the work order.

chuck valdez

WORST AUTO STORE I HAVE EVER BEEN TOO! I had to stand by the parts counter for 5 minutes while pep boy employees just passed by me as if i was invisible NEVER WILL I RETURN TO THIS HORRIBLE STORE when theres an auto zone less than 5 blocks away with better customer service and better prices!

Armando Nunez

Todo lo puedes hacer el pago del mes Hola buenas tardes le escribo para saber cómo puedo hacer para saber cómo es la que se

Mike Ferguson

Came to get tires repaired, alignment, and rotation. Everyone rates this place as bad but aside from waiting so long, like 2 and a half hours, everyone was nice and helpful. Id go back again...but def would make sure to make plans to be picked up since they make you wait.

Juan Contreras

Awful service you make appointments so you dont have to wait 2 1/2 for a oil change is really stupid I highly recommend people to stay away from this pep boys in Huntington park there employees are the worst people in the world

Jose Rios

Called for oil change guy said didnt need an appointment just come in when i got here guy said it would take 3 hours this was a service fail never come to this pep boy all employing say they are the manager when they are not

Olivia Garcia

Es un lugar muy inportante pues jente muy amable te orientan sobre la mejor opsion Para ti

claxan velazquez

Took my vehicle in for inspection, left my keys and they forgot about my vehicle. 2 hours later I come back to refill the application for the maintenance again.

francisco gonzalez

Terrible service I waited almost two hours just for an oil change and their " mechanics" or "manager" do not bother to explain what they did to your car

Dawei Campana

Twice they gave us incorrect information. This time they misdiagnosed the problem refused to admit it and wanted to charge more than 1000 dollars.

jose castro sinai

Si los empleados fueran mas eficientes le daria 5 estrellas

Oscar Martinez

Terrible place went in for brakes at 3 pm at 6 they told me they broke my bracket n couldnt get a replacement till Tuesday worst place ever