Discount Tire Store - Encinitas, CA

Category:	Tire Shop
Address:	107 N El Camino Real, Encinitas, CA 92024, USA
Phone:	+1 760-634-2202
Site:	discounttire.com
Rating:	3.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 37

Reviews 6

If you denounce and scorn unethical business practices, know that Discount Tire of 2242 Palm Ave. is guilty of such conduct. On the 12th of January, I took time away from work and my very busy schedule to have one of my tires patched (I explained my time constraint to the technician, MY VULNERABILITY, and later Discount Tire would try to take advantage of that and the PERCEPTION that I was made of money). The evening prior, I had plugged a hole that was well inside the repairable area of the tire (a run flat) and the tire held its air just fine. I was one of the first customers the next day, and after explaining what the problem was (and after they inspected the tire themselves) I was told that the repair would take about 45 minutes to an hour. They dismounted my tire, pulled the plug that I had inserted and then "gave me the sad news" (in a pseudo consoling manner) that they could not repair my tire because I did not insert the plug through the entire channel of the original puncture. My question is **DID THEY NOT KNOW THAT THERE WAS A HIGH PROBABILITY OF THAT?** COULD THEY NOT EXPLAIN THIS TO ME BEFORE THEY PULLED THEY PLUG? Their solution was that I should buy a new tire from them for $484 (I later found the exact tire online for $210). Discount Tire then refused to return my tire to its original state, and even to put air in it if I replugged it myself. A one hour repair and time away from work and my busy schedule turned in to a four (4) hour ordeal all because Discount Tire assumed that because I drove a BMW 650i and that Im a Service Member (I was in my uniform), Im either rolling in money or stupid or both. They even offered to extend me credit to buy the tire (which offended me a great deal). After waiting on roadside assistance for what seemed like forever, I decided to limp my run flat about one mile on the other side of Palm Ave. to Magic Tire Shop. They dismounted the tire and inspected the sidewall (it was good), patched and plugged the hole in about 20 minutes and I was allowed to observe the entire process (THEY GET FIVE STARS LIKE ALL THEIR OTHER REVIEWS). A professional and courteous little mom and pop spot. It only cost me $20. I later called BF Goodrich (my tire manufacturer) and they said I should be good to go but they cannot guarantee the "W" rating of the tire (speeds up to 168 MPH). After I drive to Vegas and back in the coming weeks, I plan to have the tire dismounted and reinspected at Magic Tire Shop to make sure all is fine. My final question is **WHAT MAKES DISCOUNT TIRE SPECIAL** Their prices are ridiculous, their customer service is poor and above all else, THEY ARE DISHONEST. What makes them special is that they lure victims and prey in with their promise of free tire repairs and... THEY ARE PREDATORS. There is no such thing as a free lunch. I almost forgot a few details. I kept my decorum throughout the entire ordeal, never once raising my voice or using profanities, except for my facial expression and refusing to be RIPPED OFF. They however, thought it fit to reinstall my tire with an old valve stem (loose on the inside) like a bad surgeon to a patient (who knows what sort of damage that could have caused (had i decided to replug my tire and have roadside assistance air me up). They also managed to lose my BMW valve stem cap in the short span of time we interacted (which I insisted needed to be replaced).

A Private User

They had to order my tires saying they would have them next day and would call me when they arrived. After three days and NOT hearing from Discount Tire, I called to find out that the tires arrived two days ago, but no one from the store called me to let me know. So, after the tires were put on the car, they had the white lettering facing out, which I did NOT want. So, they told me it would be ready in a half an hour. I gave them an extra hour and showed up to pick up my car. To my surprise they had not even started the work to turn the white lettering to the inside. Now, I have to wait another day to get my car back. I give Discount Tire a solid NEGATIVE rating for customer service and reliability. By the way, the guy in line behind me was there because they were hours late from the promised time of their work completion. It seems to me that they promise a fast turnaround, then do the job when you show up. If you have hours to kill, go to Discount Tire.

A Private User

i went there because i had a flat tire in my car... and my spare on... a rep came out to help me and told me i needed to change all my tires... even tho i explained to him that i only needed one... it took them an hour to tell me that they didnt have my tire in stock, so they had another one (btw they didnt tell me it was bigger than the other ones and ruin the balance on my car) they said it was 90 bucks, i told them i was in a pinch so they brought it down to 83 dollars.... 7 bucks... really? thats not helping out at all... later on that month i went to evans and they told me i had a wrong size on my car... they replaced the tire with 50 percent off because all the troubles i went through... i bought 4 new tires that day and a lifetime alignment and balancing for my car..... i will NEVER go back to discount tire

Alan Krause

After bouncing back between Costco and Discount Tire for several years, Ive recently decided to get all my tires at Discount Tire. The one advantage that they have over Costco for me is convenience. It is very close to my place of employment, so I can show up early in the morning in the middle of the week, and my car will have its tires rotated and balanced in no time. Discount Tire will fix tires punctured by screws, nails, and the like, so long as the damage is not done to the side wall. They do it for free, even if you didnt purchase the tires from them. They will also rotate your tires for free.

Bill Slawski

I knew I had one front tire that had not worn well, and visited Discount Tires to replace it. The Service person who waited on my walked out to look at my tires, and pointed out a screw in one of my rear tires. He showed me my options, and it made sense to replace all four tires ( I want to do some exploring of the West coast this summer.) It took around half an hour to install the new tires. Great service and they made me happy.

Pieter Jones

Waste of my time. All I wanted was 2 tires for today. Instead, "lets take a look at your car first" so they can tell me what they want. Lets make a deal, youre tires are in dangerous condition etc. I asked one last time, 2 tires, is that possible. Seemed like a battle Id rather not choose, so I walked out disappointed and still looking for a place to buy tires. Seriously doubt Ill ever be back.