Discount Tire

Reviews 3

J

J

If you denounce and scorn unethical business practices, know that Discount Tire of 2242 Palm Ave. is guilty of such conduct. On the 12th of January, I took time away from work and my very busy schedule to have one of my tires patched (I explained my time constraint to the technician, MY VULNERABILITY, and later Discount Tire would try to take advantage of that and the PERCEPTION that I was made of money). The evening prior, I had plugged a hole that was well inside the repairable area of the tire (a run flat) and the tire held its air just fine. I was one of the first customers the next day, and after explaining what the problem was (and after they inspected the tire themselves) I was told that the repair would take about 45 minutes to an hour. They dismounted my tire, pulled the plug that I had inserted and then "gave me the sad news" (in a pseudo consoling manner) that they could not repair my tire because I did not insert the plug through the entire channel of the original puncture. My question is **DID THEY NOT KNOW THAT THERE WAS A HIGH PROBABILITY OF THAT?** COULD THEY NOT EXPLAIN THIS TO ME BEFORE THEY PULLED THEY PLUG? Their solution was that I should buy a new tire from them for $484 (I later found the exact tire online for $210). Discount Tire then refused to return my tire to its original state, and even to put air in it if I replugged it myself. A one hour repair and time away from work and my busy schedule turned in to a four (4) hour ordeal all because Discount Tire assumed that because I drove a BMW 650i and that Im a Service Member (I was in my uniform), Im either rolling in money or stupid or both. They even offered to extend me credit to buy the tire (which offended me a great deal). After waiting on roadside assistance for what seemed like forever, I decided to limp my run flat about one mile on the other side of Palm Ave. to Magic Tire Shop. They dismounted the tire and inspected the sidewall (it was good), patched and plugged the hole in about 20 minutes and I was allowed to observe the entire process (THEY GET FIVE STARS LIKE ALL THEIR OTHER REVIEWS). A professional and courteous little mom and pop spot. It only cost me $20. I later called BF Goodrich (my tire manufacturer) and they said I should be good to go but they cannot guarantee the "W" rating of the tire (speeds up to 168 MPH). After I drive to Vegas and back in the coming weeks, I plan to have the tire dismounted and reinspected at Magic Tire Shop to make sure all is fine. My final question is **WHAT MAKES DISCOUNT TIRE SPECIAL** Their prices are ridiculous, their customer service is poor and above all else, THEY ARE DISHONEST. What makes them special is that they lure victims and prey in with their promise of free tire repairs and... THEY ARE PREDATORS. There is no such thing as a free lunch. I almost forgot a few details. I kept my decorum throughout the entire ordeal, never once raising my voice or using profanities, except for my facial expression and refusing to be RIPPED OFF. They however, thought it fit to reinstall my tire with an old valve stem (loose on the inside) like a bad surgeon to a patient (who knows what sort of damage that could have caused (had i decided to replug my tire and have roadside assistance air me up). They also managed to lose my BMW valve stem cap in the short span of time we interacted (which I insisted needed to be replaced).

ZE

Zed star

PHENOMENAL SERVICE and they fixed my tire problem for free.My wife and I moved to Solana Beach just a month ago and I still had a nagging problem with the front left tire on my 350Z deflating considerably when I made a trip long enough to get the tires hot.The Michelin pilot sport tires were very new and the tire pressure sensor was working fine and I couldnt find a dreaded nail anywhere.I phoned Discount Tire on Wednesday morning and Gustavo greeted me very pleasantly and answered my questions with an interested and concerned attitude.He suggested I bring my Nissan in and they would run some tests to find the problem.I walked into the showroom / front desk area about 10.30am and asked for Gustavo but he had gone on an early lunch break so a guy called Aaron offered to assist me.I explained the weird issue with the tire pressure going down and he said to leave my Z with them for about 45 minutes and they would run a water test and check for an air leak.I was waiting in the showroom about 20 minutes when a technician named Omar came in and said the tire passed the water test but he would check where the tire pressure sensor and valve are connected as sometimes there can be a leak if it is not a secure connection.A few minutes later Omar brought my car around to outside the showroom and explained he could not find an air leak anywhere but to be on the safe side he replaced the nut that secures the valve in place.I thanked him and asked what do I owe you?Omar said I owe nothing.I really appreciated that though I was certainly not expecting anything for free.At this point I would have no idea if the front left tire pressure leak was solved until I went on a decent trip and got the tires hot.After checking the tire pressure later that afternoon and going for a reasonable drive the tire pressure on the front left held up but I still wasnt sure how it would hold up after a long drive to Balboa Park.I made the trip last night and after 21 miles each way the tire pressure was perfect.I really cant thank these guys enough for their can do attitudes and very helpful service ....with a smile.I know where we are buying our next set of tires ...for sure.

JO

John Lawson

Ive been a customer of Discount Tire for years. Every set of tires Ive purchased over the last 15 years has been from Discount Tire. Except one. Trying to save some money, I bought a set of 80,000 mile tires from Tire Rack 36,000 miles ago. Those tires are shot, and the installer is out of business. Checking my records, I couldnt find the installer invoice with a record of the odometer reading at the time of the installation. Discount Tire offered to intercede on my behalf with Tire Rack. I provided other documentary evidence of the approximate odometer at install, and Discount Tire provided the tread wear measurements. They called Tire Rack and worked out a prorated warranty claim that got me 60% credit on 2 tires and 30% credit on 1. One tire didnt pass the prorated warranty test, so nothing on that one. I bought a set of Pirellis from Discount and they installed them and took care of shipping the old tires back to Tire Rack. Also, I had a flat on the Tire Rack tires about 1.5 years ago. Discount fixed the flat FOR FREE. I reminded them that I didnt buy the tires from them. Didnt matter. They did it anyway. Also, I called them recently to check the price on a tire rotation for a car we bought last year. The price? NO CHARGE. Didnt matter that didnt sell those to me either. These guys have always been a "stand up" company. No more TireRack for me, just to save a few bucks. Thats a false economy anyway.